Publications

03 May 2016
Working Paper Summaries

Pay Now or Pay Later? The Economics within the Private Equity Partnership

Keywords: by Victoria Ivashina and Josh Lerner; Banking; Banking

01 Dec 1998
News

Africa's Way

Chris F. Liebenberg (100th AMP), chairman of Nedcor, a major South African banking group, and Michael Levett, chairman of Old Mutual, an insurance firm. Nedcor View Details

Keywords: Susan Young and Garry Emmons

August 2012
Supplement

William Jeffrey: Departing Bay Colony (C)

By: Lena G. Goldberg

The decision-making process, policies and procedures, and legal obligations of the Board, the company's inside counsel and the company's outside counsel are explored in connection with on-boarding, investigating alleged misconduct of, and terminating a company's CEO,... View Details

Keywords: Leadership And Managing People; Employment Law; Corporate Governance; Governing and Advisory Boards; Resignation and Termination; Governance Compliance; Leadership; Insurance Industry; Insurance Industry; United States

Web

IFC: Italy; Tradition and Innovation - Course Catalog

Italy in the birth of modern capitalism, including the history of double accounting, banking and its impact on trade and the arts. While on campus, we will visit Baker... View Details

20 Mar 2018
First Look

First Look at New Research and Ideas, March 20, 2018

58,294 face-to-face retail banking transactions, quantifying the relative importance of customer, employee, process, location, and market-level effects on customer satisfaction. In our models, which explain... View Details

Keywords: Sean Silverthorne

August 2002 (Revised February 2018)
Teaching Note

Customer Profitability and Customer Relationship Management at RBC Financial Group

By: V.G. Narayanan

Teaching Note for 102-043 and 102-072. View Details

Keywords: Banking Industry; Banking Industry; Canada

Web

Building Iconic Brands and Brighter Futures: Interview with Glossier CEO, Kyle Leahy - Recruiting

college graduation. In consulting, Leahy had her first exposure to the retail industry, working primarily with clients in the retail banking and consumer sector. “I received really great training in... View Details

22 Apr 2002
Research & Ideas

Profits and Prophets: The Role of Values in Investment

"Profits and Prophets: The Role of Values in Investment," at the Harvard Business School Möbius Leadership Forum on April 12. Hayes holds the Jacob H. Schiff Chair in Investment Banking at Harvard... View Details

Keywords: by Sean Silverthorne

December 2009 (Revised September 2014)
Case

TD Canada Trust

By: Dennis Campbell and Brent Kazan

The case illustrates the role of performance measurement and analytics in translating TD-Canada Trust's service model of "comfortable banking" into operational terms. In 2000, in a banking market where consumers and regulators were typically hostile to mergers and... View Details

Keywords: Mergers and Acquisitions; Customer Focus and Relationships; Customer Satisfaction; Commercial Banking; Profit; Balanced Scorecard; Organizational Change and Adaptation; Banking Industry; Canada

03 Jun 2020
Research & Ideas

Who Guarantees Your Workplace Is Safe for Return?

of equal or greater concern: Will shoppers, diners, students, and workers feel safe returning? How can they be comfortable that the space is safe beyond just taking someone’s word for it? Cautious and... View Details

Keywords: by John Macomber and Joseph Allen; Real Estate

April 2009
Article

Drawing Links Between Corporate Governance and Networks: Bankers in the Corporate Networks of Brazil, Mexico, and The United States Circa 1910

By: Aldo Musacchio

Keywords: Corporate Governance; Networks; Banks and Banking; Business History; Brazil; Mexico

Find at Harvard

May 2018 (Revised October 2020)
Supplement

La Ribera Health Department (B): Epilogue

By: Regina E. Herzlinger, Emer Moloney and Daniela Beyersdorfer

The La Ribera case studies depict an innovative low cost/high quality privately financed hospital model struggling to achieve alignment with the Six Factors. It is reimbursed by the public sector in a Spanish environment whose Consumers, Structure, and Public Policy... View Details

Keywords: Trends And Opportunities; Government; Government Programs; Acquisition; Business Model; Business Plan; Trends; Opportunities; Government and Politics; Programs; Health Care and Treatment; Situation or Environment; Insurance Industry; Insurance Industry; Insurance Industry; Spain

25 Jun 2014
Lessons from the Classroom

FIELD Trip: Conquering the Gap Between Knowing and Doing

services in Vietnam, for example, might go to an inner-city neighborhood of Boston with a high concentration of foreign nationals, to survey them on their banking habits and test out new ideas for changing... View Details

Keywords: by Michael Blanding; Education

01 Feb 1998
News

Women at the Top

They came from as far away as Nigeria and as close as Harvard Square, from industries ranging from banking to television. They were entrepreneurs who headed their own companies, senior executives at major... View Details

Keywords: Marguerite Rigoglioso and Susan Young

23 Jan 2018
First Look

First Look at New Research and Ideas, January 23, 2018

https://www.hbs.edu/faculty/Pages/item.aspx?num=53811 Do Banks Have an Edge? By: Begenau, Juliane, and Erik Stafford Abstract—We decompose bank activities into passive View Details

Keywords: Sean Silverthorne

February 2015 (Revised February 2017)
Case

Winnan Metal: Fulfilling the Dream

By: William R. Kerr, Jim Sharpe and James Weber

Neil Kashyap and Neil Lombardo (HBS '08) acquired Winnan Metal, Inc., a metal fabrication shop, after raising a search fund and an 11 month search to fulfill their dreams of becoming business owners. Two weeks after they took control of the company, Winnan's largest... View Details

Keywords: Entrepreneurs; Entrepreneurial Management; Turnarounds; Bank Loan; Crisis Management; Financial Analysis; Search Funds; Acquisitions; Financial Capital Needed; Management; Operations Management; Sales; Entrepreneurship; Decision Making; Change Management; Manufacturing Industry; United States; Indiana

Web

The New Role for Government & NGOs - Institute For Strategy And Competitiveness

For example, the Kenyan government modified banking regulations, which supported the launch and expansion of a revolutionary mobile phone-based money transfer and loan service... View Details

September 2012
Case

BASIX (Abridged)

By: Shawn Cole and Peter Tufano

BASIX, an Indian microfinance corporation, must decide whether to continue to sell weather insurance to its clients. A brand-new financial product, weather insurance pays if measured rainfall during the growing season falls below a pre-specified limit. Mr. Sattaiah,... View Details

Keywords: Cost vs Benefits; Microfinance; Household; Risk Management; Insurance; Banking Industry; India