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  • April 2025 (Revised April 2025)
  • Case

JPMorganChase: Leadership in the Age of GenAI

By: Iavor I. Bojinov, Karim R. Lakhani and David Lane
This case study examines JPMorgan Chase's (JPMC) journey in adopting and implementing Generative AI (GenAI) following the release of ChatGPT. It outlines JPMC's initial cautious approach focused on data security, followed by strategic investments in internal platforms... View Details
Keywords: Banks and Banking; Governance Controls; Information Technology; AI and Machine Learning; Analytics and Data Science; Cybersecurity; Digital Platforms; Digital Transformation; Information Management; Information Infrastructure; Technology Adoption; Job Cuts and Outsourcing; Knowledge Management; Knowledge Sharing; Leading Change; Growth and Development Strategy; Marketing; Product Development; Performance Improvement; Customization and Personalization; Financial Services Industry; United States
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  • 14 Dec 2011
  • Research & Ideas

The New Measures for Improving Nonprofit Performance

through things. That's what's missing in communities today. In metrics, we don't track the existence of caring relationships with adults in a student's life. Yet it's the biggest reason a kid succeeds in school. I'm trying to apply the View Details
Keywords: by Julia Hanna
  • 12 Mar 2019
  • First Look

New Research and Ideas, March 12, 2019

Bobade, Richard A. Helmers, Thomas M. Jaeger, Laura J. Odell, and Derek A. Haas Abstract—Objectives: To determine how overall cost of anticoagulation therapy for warfarin compares with that of Novel Oral Anticoagulants (NOACs). Also, to demonstrate a scientific,... View Details
Keywords: Dina Gerdeman
  • 19 Dec 2017
  • First Look

New Research and Ideas, December 19, 2017

of big data. Rather than relying on artistic vision, Peck wanted the company to use the mining of big data obtained from Google Analytics and the company’s own sales and customer databases to select the next season’s assortment. Peck was... View Details
Keywords: Carmen Nobel
  • 27 Jun 2017
  • First Look

First Look at New Research and Ideas, June 27

the further development of these ecosystems. This paper describes models for the agent's inventory problem, unique in that sales of electronic value (cash) correspond to an equivalent increase in inventory of cash (electronic value). This paper presents a base... View Details
Keywords: Sean Silverthorne
  • 25 Feb 2014
  • First Look

First Look: February 25

that corporate and capital market short-termism are related. Moreover, consistent with analytical models that emphasize the costly nature of short-termism, we find that short-term oriented firms exhibit lower future accounting and stock... View Details
Keywords: Sean Silverthorne
  • 16 Nov 2010
  • First Look

First Look: November 16, 2010

be avoided by using a more deliberative, analytical decision-making process. In this paper, we describe joint evaluation as an effective tool to help decision makers manage their emotional assessments of morality. Bounded Ethicality in... View Details
Keywords: Sean Silverthorne
  • 13 Apr 2010
  • First Look

First Look: April 13

behavior and preferences into service cost and productivity standard metrics. Optimal Value and Growth Tilts in Long-Horizon Portfolios Authors:W. Jakub Jurkek and Luis M. Viceira Publication:Review of Finance (forthcoming) Abstract We develop an View Details
Keywords: Martha Lagace
  • 10 Jan 2005
  • Research & Ideas

How to Put Meaning Back into Leading

difficult-to-quantify constructs like meaning-making seem less useful as an analytical construct. Put more crudely, return on investment makes for a more tractable dependent variable than meaning. Q: How do you think leadership matters to... View Details
Keywords: by Martha Lagace
  • Web

Print View - Course Catalog

culture and create scalable compensation systems. The go-to-market design module will address how to choose an appropriate sales model to achieve growth and profitability and compare and contrast direct, indirect and other sales models. The operations and View Details
  • 15 Nov 2016
  • First Look

November 15, 2016

takes a closer look at the implementation of a global job model and how it has enabled the use of data analytics in the human resources function. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/417038-PDF-ENG Harvard Business... View Details
Keywords: Sean Silverthorne
  • 24 Jul 2013
  • Op-Ed

Detroit Files for Bankruptcy: HBS Faculty Weigh In

start, locate, or invest in a city. As HBS professor Michael Porter has explained in The Competitive Advantage of Nations, political units—whether nations or cities - are in competition with each other and can control their destiny using the View Details
Keywords: by John Macomber, Robert C. Pozen, Eric D. Werker & Benjamin Kennedy; Auto
  • 01 Jul 2008
  • First Look

First Look: July 1, 2008

development and innovation? Purchase this case: http://harvardbusinessonline.hbsp.harvard.edu/ b01/en/common/item_detail.jhtml?id=308057 TD Canada Trust (A): The Green and the Red Harvard Business School Case 108-005 The case series illustrates the role of performance... View Details
Keywords: Martha Lagace
  • 30 May 2000
  • Research & Ideas

Market Makers Bid for Success

paper what are we looking for. We're trying to figure out what we want analytically and then interview for that, and making sure we're getting what we need. We've become much more rigorous about that. But we also recognize that we make... View Details
Keywords: by Staff; Web Services; Technology
  • 01 Dec 2016
  • News

Alumni Books of 2016

where analysis of the facts and data fails to provide a clear answer. Gray areas test managers’ skills and humanity. Badaracco presents a five-question framework offering a way for managers to balance their analytical work with the human... View Details
  • 13 Jul 2010
  • First Look

First Look: July 13

business model. A leader in trade analytics and execution for institutional equity investors, ITG had grown since its establishment in 1987 in step with the dramatic rise in equity trading volumes. During 2009, however, investors curbed... View Details
Keywords: Martha Lagace
  • 05 May 2023
  • News

Fail Better

an unknowledgeable, unsophisticated person with no analytics of a certain set type that you need to make decisions provided. We had no investment committee. People just lined up in front of my desk as if I was King Solomon. I thought that... View Details
  • 14 Jan 2014
  • First Look

First Look: January 14

following question: how can data and analytic tools be used to create new value? The authors have explored that question with many clients. In their work, they've seen IT create new value in five patterns: using data from sensors in... View Details
Keywords: Sean Silverthorne
  • 31 Jul 2012
  • First Look

First Look: July 31

control for this effect in our model specifications. Download the paper: http://www.hbs.edu/research/pdf/13-006.pdf Level II Negotiations: Helping the Other Side Meet Its 'Behind the Table' Challenges Authors:authors Abstract A long View Details
Keywords: Carmen Nobel
  • 12 Apr 2023
  • News

Step Change

analytical but also intuitive—one that acknowledges present realities while maintaining high levels of optimism. The same mindset is needed when navigating daily life in Cairo, particularly its infamous traffic—an unending river with few... View Details
Keywords: Julia Hanna; entrepreneurship; women; venture capital; Egypt; developing economies; Finance