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  • 09 Apr 2013
  • First Look

First Look: April 9

  Cases & Course Materials Harvard Business School Case 612-016 Lowell General Physician Hospital Organization This case focuses on the Alternative Quality Contract (AQC), a novel payment program designed to incentivize providers to... View Details
Keywords: Sean Silverthorne
  • Web

2023 Reunion Presentations - Alumni

consumerism in health care and the significant challenges that remain in realizing its full potential. Five Ways to Make Things Better: Taking Positive Action in a Troubled World Professor Rosabeth Kanter +... View Details
  • 26 Jun 2023
  • Research & Ideas

Want to Leave a Lasting Impression on Customers? Don't Forget the (Proverbial) Fireworks

illustrate them: Improve the experience steadily over time. Think about the NCAA tournament or FIFA World Cup, in which stakes get higher and the games get more exciting with each round, from quarterfinals to semifinals to the finals. A... View Details
Keywords: by Michael Blanding; Entertainment & Recreation
  • 08 May 2009
  • Working Paper Summaries

Capitalizing On Innovation: The Case of Japan

Keywords: by Robert Dujarric & Andrei Hagiu

    Mastering the Management System

    From HBSP: " Companies have always found it hard to balance pressing operational concerns with long-term strategic priorities. The tension is critical: World-class processes won't lead to success without the right strategic direction, and... View Details
    • 15 Mar 2011
    • First Look

    First Look: March 15

    tax policy. Teams and Team Effectiveness in Health Services Organizations Authors:Bruce J. Fried, Sharon Topping, and Amy C. Edmondson Publication:In Health Care Management:... View Details
    Keywords: Sean Silverthorne

      Better, Simpler Strategy: A Value-Based Guide to Exceptional Performance

      Get to better, more effective strategy.

      In nearly every business segment and corner of the world economy, the most successful companies dramatically outperform their rivals. What is their secret? In "Better, Simpler Strategy," Harvard... View Details
      • April 2, 2018
      • Article

      The Right Way for Companies to Publicize Their Social Responsibility Efforts

      By: Mark R. Kramer
      It’s a common complaint. Companies keep trying to show the world that they are socially conscious and keep losing the battle. Anheuser-Busch and Hyundai even devoted this year’s Super Bowl ads to lauding their philanthropic efforts with decidedly mixed responses.... View Details
      Keywords: Public Relations; Corporate Social Responsibility and Impact; Communication Strategy
      Related
      • 01 Mar 2024
      • News

      The War Within

      When the full-scale Russian invasion of Ukraine began in February 2022, Nataliia Zhyliak’s world was upended in a matter of days. At the time, Zhyliak, a psychologist in the western Ukrainian city of Kamianets-Podilskyi, was working at an education and rehabilitation... View Details
      Keywords: Janelle Nanos; illustration by Daniel Bejar
      • September 20, 2004
      • Comment

      How Consumers Value Global Brands

      By: Douglas Holt, John A. Quelch and Earl L. Taylor
      In 2002, we carried out a two-stage research project in partnership with the market research company Research International/USA to find out how consumers in different countries value global brands. First, we conducted a qualitative study in forty-one countries to... View Details
      Keywords: Global Brands; Brand Value; Multi-national Brands; Social Responsibility; Global Range; Multinational Firms and Management; Globalized Markets and Industries; Brands and Branding; Social Marketing; Corporate Social Responsibility and Impact
      Related
      • 24 Sep 2021
      • News

      ‘Enthusiastic Entrepreneurs’: Pre-IPO Statements On Profitability Prove To Be Larger Than Real Life

      • Program

      Advancing Women of Color in Leadership

      Summary Advancing Women of Color in Leadership reflects our belief in inclusion—supporting efforts to increase access to equal opportunity in organizations because it is the right thing to do. Demographic diversity also helps View Details
      • Web

      Clusters - Institute For Strategy And Competitiveness

      Strategy Clusters What Are Clusters? Today’s economic map of the world is characterized by “clusters.” A cluster is a geographic concentration of related companies, organizations, and institutions in a particular field that can be present... View Details
      • 17 Oct 2006
      • First Look

      First Look: October 17, 2006

        Working PapersInstitutional Pressures and Environmental Strategies Authors: Magali A. Delmas and Michael W. Toffel Abstract This paper suggests how institutional theory can explain enduring differences in organizational strategies. We propose that differences in how... View Details
      Keywords: Sean Silverthorne
      • 16 Oct 2012
      • First Look

      First Look: October 16

      organizations that have successfully tapped their data assets, diverse perspectives, and deep knowledge to build an organizational decision-making capability. The book introduces a model that utilizes the collective judgment of an View Details
      Keywords: Sean Silverthorne
      • November 2016 (Revised August 2020)
      • Case

      Improving Access at VA

      By: Ryan W. Buell, Robert S. Huckman and Sam Travers
      In 2015, the Department of Veterans Affairs (VA) ran the largest healthcare system in the United States, with over 1,700 sites of care that served nearly 9 million veterans. One year earlier, a scandal had erupted over a cover-up of the excessive wait times veterans... View Details
      Keywords: Service Operations; Service Delivery; Social Issues; Health Care and Treatment; Government Administration; Performance Improvement; Health Industry; Health Industry; United States
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      • 30 Oct 2006
      • First Look

      First Look: October 31, 2006

      an overview of the path that C. R. Smith pursued to build American Airlines into one of the largest airlines in the world in the 20th century. Over the course of his 30-year tenure as president of American Airlines, Smith deployed a... View Details
      Keywords: Sean Silverthorne
      • October 26, 2023
      • Article

      How to Connect Employees to Your Company’s Purpose

      By: Hubert Joly
      We know making a noble corporate purpose — that is, one aimed at doing something good in the world — come to life is both important and hard. Emerging practices from leading companies show that the journey is not about top-down messaging. If anything, it’s about... View Details
      Keywords: Mission and Purpose; Employee Relationship Management
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      • April–June 2018
      • Article

      Establishing Teams: How Does It Change Practice Configuration, Size, and Composition?

      By: Alyna Chien, Michael Anne Kyle, Antoinette S. Peters, Shalini Tendulkar, Molly Ryan, Karen Hacker and Sara J. Singer
      Little is known about how practices reorganize when transitioning from traditional practice organization to team-based care. We compared practice-level (1) configuration as well as practice- and team-level (2) size and (3) composition, before and after establishing... View Details
      Keywords: Academic Medicine; Primary Care; Team-based Care; Health Care and Treatment; Groups and Teams; Organizational Change and Adaptation
      Related
      • 01 Sep 2023
      • News

      Elevator Pitch: Standard of Care

      Illustration by Drue Wagner Mike H. M. Teodorescu (DBA 2018) CEO, SurgiBox Dan Brown (DBA 2019) CFO Concept: Founded in the wake of Haiti’s 2010 earthquake, SurgiBox’s lead product is a portable operating room that fits into a backpack and runs on a rechargeable... View Details
      Keywords: entrepreneurship; healthcare; surgery; Ukraine; Ambulatory Health Care Services; Health, Social Assistance