Publications

Web

Professional Development - Alumni

forward, work with them to address specific obstacles, and direct them to other helpful resources. Schedule an Appointment Career coaches are available to meet with HBS alumni for 40-minute telephone appointments (up to four per calendar year). This View Details

24 Jun 2014
First Look

First Look: June 24

trust, employee commitment, and "ownership" behaviors of both employees and clients-could explain and be used to predict up to half of the difference in operating income between agency offices of a global View Details

Keywords: Sean Silverthorne

Web

Shad Hall | About

distinction, significantly increasing investor protections and insider-trading prosecutions while reducing the costs and simplifying the paperwork involved in corporate financing. After stepping down from that post in 1987, he continued in public View Details

March 1999 (Revised February 2000)
Case

Patient Care Delivery Model at the Massachusetts General Hospital, The

By: Amy C. Edmondson, Richard M.J. Bohmer and Emily Heaphy

Examines the implementation of a new patient care delivery model at Massachusetts General Hospital. Uses clinical and financial data to examine different choices for staffing non-physician health care professionals and to understand the challenges of managing change... View Details

Keywords: Change Management; Service Delivery; Health Care and Treatment; Health Industry; Massachusetts

March 1994
Case

Fremont Financial Corporation (B)

Fremont has a third option to finance its loan portfolio, which involves securitizing and selling the small-business loans into the capital markets. Emphasizes asymmetric information and moral hazard problems involved in designing an asset securitization. When used in... View Details

Keywords: Capital Markets; Financial Markets; Corporate Finance; Financial Services Industry

08 Nov 2016
First Look

November 8, 2016

Group, a Chinese hotel chain that opened about 2,000 hotels during its first decade in business, uses Balanced Scorecard (BSC) metrics to promote both consistency of service and an entrepreneurial attitude... View Details

Keywords: Sean Silverthorne

12 Mar 2006
Research & Ideas

New Research Explores Multi-Sided Markets

their nature. What are these functions, and what do they tell us about multi-sided markets? A: In my opinion, the early attempts to overview two-sided platforms and markets have struggled because researchers were attempting to classify... View Details

Keywords: by Sean Silverthorne; Technology

2015
Working Paper

The Market That Wasn't: The Non-Emergence of the Online Grocery Category.

By: C. Navis, G. Fisher, Ryan Raffaelli and Mary Ann Glynn

In this paper, we examine the non-emergence of a potential new market category. In the late 1990s, the entrepreneurial firms that attempted to sell groceries online in the US attracted significant resources, made impressive technological advancements, and generated... View Details

Keywords: Emerging Markets; Failure; Food; Online Technology; Web Services Industry; Web Services Industry

07 Jul 2003
Research & Ideas

4+2 = Sustained Business Success

business wisdom as old school, we found ourselves wondering if they were right. For years we had watched new management ideas come and go, passionately embraced one year, abruptly abandoned the next. "What really works?" we wondered. Our curiosity prompted... View Details

Keywords: by Nitin Nohria, William Joyce & Bruce Roberson

December 1995 (Revised February 1997)
Case

Student Educational Loan Fund, Inc.

By: Peter Tufano

Rick Melnick oversees the Student Educational Loan Fund (SELF), which provides loans to Harvard Business School students. SELF is changing the terms of student loans from variable-rate with semiannual payments to fixed-rate loans with equal monthly payments. Melnick... View Details

Keywords: Risk Management; Financing and Loans; Interest Rates; Financial Services Industry

January 2008 (Revised March 2008)
Supplement

Uría Menéndez (B)

By: Robert G. Eccles

The Uria Menendez (B) Cas describes the three major strategic options facing the firm. It can be used when the instructor wants to teach the case over two classes. The first class, based on the A case, explores the reason for the the firm's success. The B case... View Details

Keywords: Geographic Location; Law; Success; Strategic Planning; Expansion; Legal Services Industry; Iberian Peninsula

01 Mar 2024
News

Counter Intelligence

When Pano Christou (AMP 195, 2018) was hired at Pret A Manger in 2000, the idea that he would one day run the entire company could not have been further from his mind. At the chain’s Carnaby Street shop, in London’s Soho district, the 22-year-old had enough work just... View Details

Keywords: Amy Crawford

04 Jun 2020
Book

It’s Not About You: Why Leaders Need to Look Outward

for teams to thrive, even in the leader’s absence. Frei, the UPS Foundation Professor of Service Management at Harvard Business School, served as senior vice president for leadership and strategy at Uber and has consulted with WeWork and... View Details

Keywords: by Kristen Senz

May 1987 (Revised February 2000)
Case

Codman & Shurtleff, Inc.: Planning and Control System

By: Robert L. Simons

Detailed description of the planning and control systems in use at Johnson & Johnson. Focuses on the actions of managers in one subsidiary in revising budget targets. Illustrates intensive strategic planning and financial planning process in a large, decentralized... View Details

Keywords: Strategic Planning; Planning; Forecasting and Prediction; Accounting Audits; Budgets and Budgeting; Business Strategy; Financial Management; Business or Company Management; Management Systems; Financial Services Industry; Financial Services Industry

25 Oct 2020
Research & Ideas

The Dark Side of Fintech Borrowing

you put the results into the context that most of the fintech companies claim that they use alternative data, it’s very surprising that their borrowers are more likely to default,” Di Maggio says. Di Maggio and Yao tracked 3.79 million... View Details

Keywords: by Rachel Layne; Financial Services; Financial Services

2008
Working Paper

The Small World of Investing: Board Connections and Mutual Fund Returns

By: Lauren Cohen, Andrea Frazzini and Christopher J. Malloy

This paper uses social networks to identify information transfer in security markets. We focus on connections between mutual fund managers and corporate board members via shared education networks. We find that portfolio managers place larger bets on firms they are... View Details

Keywords: Asset Pricing; Investment Portfolio; Governing and Advisory Boards; Knowledge Sharing; Knowledge Use and Leverage; Social and Collaborative Networks; Financial Services Industry

Read Now

November 2005 (Revised November 2007)
Case

Meisterchef.com

By: Henry B. Reiling

Two underperforming companies are seeking to combine on terms that will preserve the net operating loss of one for use against their combined future profits or at least against the future profits of the company that generated the losses. The questions are whether the... View Details

Keywords: Code Law; Corporate Governance; Mergers and Acquisitions; Cost Accounting; Taxation; Corporate Strategy; Profit; Crisis Management; Financial Management; Legal Services Industry; Legal Services Industry; United States