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Show Results For
- All HBS Web
(4,894)
- People (38)
- News (1,646)
- Research (2,492)
- Events (13)
- Multimedia (10)
- Faculty Publications (1,102)
- June 2000
- Case
Lifeline Systems, Inc. (A)
By: H. Kent Bowen and Marilyn Matis
Lifeline Systems provides emergency response equipment to the elderly who live at home. The company uses local hospitals to market, sell, and install these units in homes, while the hospital monitors and calls for aid to respond to emergency calls from the elderly... View Details
Keywords: Health Care and Treatment; Product Marketing; Sales; Problems and Challenges; Growth and Development Strategy; Managerial Roles; Service Operations; Information Infrastructure; Age; Service Delivery; Restructuring; Crisis Management; Service Industry; Service Industry
Bowen, H. Kent, and Marilyn Matis. "Lifeline Systems, Inc. (A)." Harvard Business School Case 600-099, June 2000.
- 14 Dec 2007
- Op-Ed
When Your Product Becomes a Commodity
availability, delivery, shipment quantities, payment terms, and all the other services that accompany the core product. Marketers must use their imagination. As the saying goes: "There are no mature... View Details
Keywords: by John Quelch
- Web
Team - Case Method Project
working in historical interpretation and education with the National Park Service to Case Method Institute. She received her B.A. in History and B.A. in International Relations from University of California, Davis. While completing her... View Details
- 09 Jun 2015
- First Look
First Look: June 9, 2015
the closer one gets to the customer in responses from sales and service personnel. This article outlines the issues and explains why withholding information about strategy for competitive reasons often results in greater risk for the... View Details
Keywords: Sean Silverthorne
- February 2011 (Revised June 2013)
- Case
Businesses for Sale by Briggs Capital, 2010
By: Richard S. Ruback and Royce Yudkoff
Briggs Capital was a regional mergers and acquisitions advisory firm that helped owners to sell their small firms. The case presents a company that was for sale in the fall of 2010—a troubled manufacturer of post and beam style homes and log homes. Using the actual... View Details
Keywords: Mergers and Acquisitions; Business Exit or Shutdown; Entrepreneurship; Financial Condition; Investment; Financial Services Industry; Boston
Ruback, Richard S., and Royce Yudkoff. "Businesses for Sale by Briggs Capital, 2010." Harvard Business School Case 211-088, February 2011. (Revised June 2013.)
- 22 Sep 2023
- News
Skydeck Voices: The Most Important Person I Met at HBS
Photo provided by Harvard University Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Who was the most important person you met at HBS? And why? This is Dan Morrell, host of Skydeck, and when my colleagues set up on Spangler Lawn during Spring Reunions... View Details
- 01 Apr 2013
- Research & Ideas
First Minutes are Critical in New-Employee Orientation
University of North Carolina Kenan-Flagler Business School. "It was interesting for us to think about how part of your identity seems to go away as you go through that process." “It was interesting for us to... View Details
- 21 May 2007
- Research & Ideas
Fixing the Marketing-CEO Disconnect
of each segment is changing, and how the company's products and services address the needs of each segment. The product was developed by Gail McGovern, a professor of management practice, and John Quelch, the Senior Associate Dean and... View Details
Keywords: by Sean Silverthorne
- Web
HBS Alumni Conference: Accelerating Climate Solutions - Alumni
to the Secretary of Energy, US Department of Energy Gordon Jones , President, College of Western Idaho (CWI) Building the workforce is critical to scaling climate ventures, to valuation, and to public uptake of climate technologies both... View Details
- 12 Mar 2021
- News
My Favorite Case
Samurai prior to its US introduction. I was cold-called to open the case, and I still remember how I started my response. I knew I’d nailed it. Professor Fareena Sultan was really tough, so I had to always be prepared to rise to her high... View Details
- 01 Mar 2024
- News
The War Within
When the full-scale Russian invasion of Ukraine began in February 2022, Nataliia Zhyliak’s world was upended in a matter of days. At the time, Zhyliak, a psychologist in the western Ukrainian city of Kamianets-Podilskyi, was working at an education and rehabilitation... View Details
- Profile
Maha Malik
youngest of nine children," Maha says, "I learned to speak truth to power at the dinner table. My parents emphasized the development of perspectives, to listen and learn from other points of view. They wanted us to be... View Details
- 10 Nov 2014
- Working Paper Summaries
Crony Capitalism, American Style: What Are We Talking About Here?
Keywords: by Malcolm S. Salter
- 23 Sep 2022
- Research & Ideas
8 Strategies to Sustain Business Innovation
Sooner or later, every company runs into challenges that force them to make tough trade-offs during the innovation process. Harvard Business School associate professor Rory McDonald calls these moments “tensions.” The streaming service... View Details
Keywords: by Lane Lambert
- October 2003 (Revised February 2010)
- Case
The Duke Heart Failure Program
By: Richard M.J. Bohmer and Laura Feldman
Duke University Health System has for the past five years operated a specialized clinic for the management of congestive heart failure, a very common and costly condition in the surrounding community. Nurse practitioners, whose work is guided by highly specified... View Details
Keywords: Health Care and Treatment; Health Disorders; Medical Specialties; Time Management; Service Delivery; Service Operations; Outcome or Result; Health Industry
Bohmer, Richard M.J., and Laura Feldman. "The Duke Heart Failure Program." Harvard Business School Case 604-033, October 2003. (Revised February 2010.)
- 30 Mar 2003
- Research & Ideas
The Future of IT Consulting
have been several. First, innovation in frameworks and methodologies along with trained professionals have provided value-added services uniquely available from the consulting firm. For example, the Boston Consulting Group and McKinsey... View Details
- 20 Dec 2017
- Lessons from the Classroom
How to Design a Better Customer Experience
Click HereHarvard Business School Professor Stefan Thomke describes how his Executive Education students use LEGO blocks to design customer experiences. (Video by Executive Education) Why do some product or View Details
- February 2000 (Revised January 2008)
- Case
Merrill Lynch: Integrated Choice
By: V. Kasturi Rangan and Marie Bell
Merrill Lynch, a full-service brokerage firm with $1.5 trillion in client assets, is under attack from both discount and electronic brokerage firms. It responds with Integrated Choice, a suite of products designed to capture clients from the do-it-yourself investor who... View Details
Keywords: Distribution Channels; Marketing Strategy; Product Launch; Organizational Change and Adaptation; Risk and Uncertainty; Financial Services Industry
Rangan, V. Kasturi, and Marie Bell. "Merrill Lynch: Integrated Choice." Harvard Business School Case 500-090, February 2000. (Revised January 2008.)
- Web
Greenhill House | About
(1890-1970), US treasury secretary under President Dwight D. Eisenhower from 1953 to 1957. An attorney from Michigan, Humphrey became a leader in the American steel industry as the president of the M.A. Hanna Company and consulted with... View Details
- 30 Oct 2007
- First Look
First Look: October 30, 2007
world in a way that fits the new realities of the global economy, fosters leadership, and uses citizen-diplomats to befriend moderates in troubled regions and business networks to ensure success in the major emerging economies; and (6)... View Details
Keywords: Sean Silverthorne