Total Customer Value - Publications - Faculty & Research

23 Mar 2010
First Look

First Look: March 23

Cases & Course Materials The Congressional Oversight Panel's Valuation of the TARP Warrants (A) Carliss Y. BaldwinHarvard Business School Case 210-035 The Congressional Oversight Panel wants to value the warrants issued to the... View Details

Keywords: Martha Lagace

18 Feb 2002
Research & Ideas

Wrap-up: Software, Telecom, and Recovery

professor who served as panel moderator, the money flow in venture capital may have been down 51 percent in 2001 compared to 2000, but the sum total was still greater than the previous eighteen or so years combined. Ed Kania, managing... View Details

Keywords: by Wendy Guild & Martha Lagace; Financial Services; Technology; Communications; Telecommunications

01 Dec 2003
News

Can Manufacturing Keep Its Edge?

brings real value to our customers. “Innovation isn’t just about engineering discoveries,” Timken adds. “It also means getting close to customers, understanding their needs, and finding ways to address them.” Doing so was part of the... View Details

Keywords: Julia Hanna; Manufacturing

25 Mar 2013
Research & Ideas

How Chapter 11 Saved the US Economy

truth is anything but— "it's about reviving companies," says Gilson, author of the 2010 book Creating Value through Corporate Restructuring: Case Studies in Bankruptcies, Buyouts, and Breakups . Reviving The Economy Taking a... View Details

Keywords: by Kim Girard; Financial Services

26 Apr 2011
News

BioMine Strikes Gold

Contest. BioMine uses existing scaled-up mining industry technologies to capture value from the 40 million tons of "e-waste" that is landfilled or incinerated annually around the world. (Watch Bradoo explain the concept behind BioMine.)... View Details

Keywords: Mining (except Oil and Gas); Mining; Management, Scientific, and Technical Consulting Services; Professional Services

01 Sep 2010
News

You’ve Been YouTubed

media, analyzing the reach and impact of a clever customer complaint music video produced by Canadian musician Dave Carroll when his attempts to recoup the value of his guitar (broken in transit) are... View Details

Keywords: Julia Hanna; social media; Advertising, Public Relations, and Related Services; Professional Services; Air Transportation; Transportation

06 Mar 2006
What Do You Think?

The China Dilemma for U.S. Firms: Comply, Resist, or Leave?

not see any threat or moral hazard when the service provider makes clear to its customer the potential threat of use or sharing of the information by the intelligence or other authorities. Forewarned is forearmed. . . . As in Buddhist... View Details

Keywords: by James Heskett; Technology

14 Jun 2011
First Look

First Look: June 14

value on average quality and less value on total quantity. With competing platforms, the effect of user preferences for quantity is reversed. Furthermore, exclusion incentives... View Details

Keywords: Sean Silverthorne

Profile

Prita Kumar

customer value. The dual tracks of business and fitness became deeply ingrained in Kumar’s psyche, along with a belief that she would someday start her own company. Kumar got her undergraduate degree in business at NYU’s Stern School and... View Details

10 Jul 2000
Research & Ideas

The State of the Markets

(that total half the value of the U.S. market). "On the trading level," says Seifert, " we need a liquidity pool that gives us low-cost, cross-border access. To accomplish this, we are merging... View Details

Keywords: by James E. Aisner

06 May 2015
Research & Ideas

A Flood of Picassos Threatens to Water Down the Art Market

Khaire is a good barometer for such estimations, having deeply researched how value and markets are constructed around creative industries and products. In studying the modern Indian art market, for example, which was just starting to... View Details

Web

About Us | Information Technology

Dimon JPMorgan Chase & Co. shares thoughts on the importance and value of DEI programs Mellody Hobson, Co-CEO & President of Ariel Investments Dave Habeeb on location at Pal's Sudden Service Dave Habeeb shooting CEO Thom Crosby... View Details

06 Mar 2019
News

Making Sabbaticals Mainstream

one an overland trip across four African countries that culminated in volunteer work at a university in Mauritius. These were two totally different experiences, but with the same impact: They gave DiDonna some real separation from his... View Details

Web

HBS - Financials | From the Chief Financial Officer

focus on educational program innovations, and other initiatives, in fiscal 2023, the School continued to execute its pedagogical mission: to educate the next generation of global leaders who make a difference in the world. For the first time in HBS’s history, View Details

16 May 2017
First Look

First Look at New Ideas and Research, May 16

exposure to peers’ creative work) and on the value of creative work and the attendance of salespeople working for stores in divergent markets where customers had distinctive needs requiring View Details

Keywords: Re: Multiple Faculty

Fast Answer

Black Business Leaders and Entrepreneurship

2019-2020 report has a section on African-American consumers. Consumer & Business Demographics Demographic profiles of potential target customers including jobs and occupations, educational attainment, employment status,... View Details

11 Jun 2001
Research & Ideas

E-Commerce Unplugged

experiences they seek to fulfill their identity). Companies will need to assemble the components of a total solution, some elements of which might be far from their traditional businesses. Unleashing the View Details

Keywords: by Nitin Nohria & Marty Leestma

November 2016
Case

Pete & Gerry's

By: Jose Alvarez and Natalie Kindred

Citation

Educators

Purchase

01 Dec 2014
News

Making Big Data Fashionable

from anything so unquantifiable as emotion, Moon values that intuition and wants to “help validate” it. More Retail Revolutions Speeding Up Accessories BaubleBar cofounders Amy Jain and Daniella Yacobovsky (both MBA 2010) apply the... View Details

Keywords: Christine Lejeune; fashion; Market Research, Photo, Translation, Veterinary and Other Services; Professional Services

03 May 2004
What Do You Think?

How Much Is Enough?

against similar goals others have strived for), significance (a positive impact on people you care about), and legacy (establishing your values or accomplishments in ways that help others find future success)." According to Nash and... View Details

Keywords: by James Heskett

Publications