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  • 23 Jan 2012
  • Research & Ideas

Break Your Addiction to Service Heroes

truths, which are the assumptions behind the basic elements of a successful, high-service model: a service offering, a service funding mechanism, an employee management system, and a customer management system. These four truths act as the mental cornerstones of a... View Details
Keywords: by Deborah Blagg; Service
  • 22 Feb 2016
  • Research & Ideas

The ‘Mother of Fair Trade’ was an Unabashed Price Protectionist

countries improve trade conditions and build sustainable practices. Back then, fair trade essentially referred to a system of price-fixing, using Resale Price Maintenance contracts to help smaller businesses and associations compete... View Details
Keywords: by Dina Gerdeman; Retail; Health; Legal Services
  • 02 Jul 2012
  • Research & Ideas

Why Good Deeds Invite Bad Publicity

robust direct link between CSR and financial performance” It is true that in areas such as environmentally sustainable practices, customers have been willing to pay responsible producers a premium for products; take organic cotton, for... View Details
Keywords: by Michael Blanding; Energy
  • 01 Dec 2017
  • News

Case Study: The Doctor Deficit

million this year, up from $1 million in 2014. “Why be the rabbit? Just be the turtle,” Heissler says about his strategy to build a sustainable business. New challenges: As founder, Heissler is the face of... View Details
Keywords: April White
  • 15 Sep 2008
  • Research & Ideas

The Coming Transformation of Social Enterprise

creating social value. As long as an organization creates significant social value, we don't care how it sustains itself—with internally generated surplus or with donor funds. Americans give roughly $300 billion a year to nonprofits, yet... View Details
Keywords: by Roger Thompson
  • 02 Jul 2010
  • What Do You Think?

Is Profit as a “Direct Goal” Overrated?

have observed. Almost to a person, they treat profit as a by-product of other things to which they devote most of their attention, things such as a focused strategy that delivers results to carefully-selected customers while pursuing... View Details
Keywords: by Jim Heskett
  • 12 Oct 1999
  • Research & Ideas

Women Leading Business: A New Kind of Conversation

both the firm and their own energy. Richard Tedlow will present his observations of "why bad things happen to good companies," focusing on the 1982 and 1986 Tylenol crises. Michael Porter will continue to address the latest ideas in View Details
Keywords: Re: Myra M. Hart & Cynthia A. Montgomery
  • Web

Turning a Moment into a Movement: How the Anti-Racism Fund Co-Founders are Fighting Racism and Encouraging Other Companies to Do Their Part - Recruiting

Recruiting Strategies Student & Alumni Stories Summer Internships In the spring of 2020, Kenneth Chenault (MBA 2019), Kevin Chenault (MBA 2021), Carter Lewis (MBA 2023), Lindsey Ferguson, Nicolle Mora, and Sesana Allen were each pursuing... View Details
  • 06 Jun 2005
  • Research & Ideas

Microsoft vs. Open Source: Who Will Win?

in a special issue of Management Science. Ultimately, the authors believe, neither side is likely to be forced from the battlefield—Microsoft has too much market share and OSS offers too many benefits for users. But there are strategies... View Details
Keywords: by Sean Silverthorne; Technology
  • September 2020 (Revised June 2021)
  • Case

Algramo

By: Michael Chu, Monica Silva and Mariana Cal
Founded in 2013 by José Manuel Moller in Chile, Algramo first became known for addressing the “poverty tax” (the surcharge paid by lower income families for staples sold in smaller sizes) through specially-designed dispensers in low-income neighborhood grocery stores... View Details
Keywords: Packaging-as-a-wallet; Plastic Waste; Business At The Base Of The Pyramid; Reusable Packaging; Alliances With FMCGs To Meet ESG Goals; Social Entrepreneurship; Environmental Sustainability; Strategy; Value Creation; Goals and Objectives; Business Model; Consumer Products Industry; Latin America; South America; Chile
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  • August 18, 2017
  • Other Article

How the U.S. Navy Is Responding to Climate Change

By: Forest Reinhardt and Michael W. Toffel
We talk about how a giant, global enterprise that operates and owns assets at sea level is fighting climate change—and adapting to it. We discuss what the private sector can learn from the U.S. Navy’s scientific and sober view of the world. We are also the authors of... View Details
Keywords: Environmental Sustainability; Leadership; Strategic Planning; Problems and Challenges; Operations; Logistics
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  • 08 Oct 2013
  • First Look

First Look: October 8

developing the $20 Stanford-Jaipur knee, BMVSS has assisted over a million people in its lifetime of 44 years. As the founder, Mr. D.R. Mehta, thinks about the financial sustainability of BMVSS, he must devise a View Details
Keywords: Sean Silverthorne
  • Web

Law, Management and Entrepreneurship - Course Catalog

Contracts: PE – Part II Day 6: Contracts – Earnout Provisions Module 2: Additional Building Blocks Day 7: Torts and Toxic Torts Day 8: IP – Patents and Patent Licenses Day 9: IP – Copyrights Day 10: Litigation and Litigation Strategy Day... View Details
  • 14 Sep 2010
  • First Look

First Look: September 14, 2010

experience suggests it may take several years. Download the paper: http://www.hbs.edu/research/pdf/11-020.pdf   Working PapersWellsprings of Creation: How Perturbation Sustains Exploration in Mature Organizations Authors:David James... View Details
Keywords: Sean Silverthorne
  • 01 Jul 2013
  • News

The Nature of Business

The nonprofit world required a change in thinking for Tercek. "At Goldman Sachs, goals and metrics were super clear," he said. "At TNC, it's not as black and white. All the work we do is important. But we have to be vigilant about focusing our limited resources on the... View Details
Keywords: Jill Radsken; Social Assistance; Health, Social Assistance
  • Blog

Inside the Learning: The Impact of a Personal Case

foundation for making a significant, concrete impact on the organization and the executive's growth as a leader. PARTICIPANT PERSPECTIVE For more insight into the Personal Case, view our short video featuring AMP alumna Yulia Chekunaeva, who focused on her company's... View Details
  • Profile

Marla Malcolm Beck

wasn’t a plan, I was just always asked to be a leader. I was never the best athlete or the best at anything. But I have always been a very quick learner and I was so reliable and I always knew where to go. I could see the vision and the View Details
  • 20 Aug 2013
  • First Look

First Look: August 20

compensation plan. Substantively, the paper sheds insights on how different elements of the compensation plan enhance productivity. We find evidence that: (1) bonuses enhance productivity across all segments; (2) overachievement commissions help View Details
Keywords: Anna Secino
  • 19 Oct 2010
  • First Look

First Look: October 19, 2010

Raffaella Sadun, and John Van Reenen Publication:American Economic Review (forthcoming) Abstract The U.S. has experienced a sustained increase in productivity growth since the mid-1990s, particularly in sectors that intensively use... View Details
Keywords: Sean Silverthorne
  • 29 Sep 2008
  • Research & Ideas

How Economics May Lead to Better Football Games

from schoolchildren to attorneys—and even carries the potential to help sustain life itself. Sarah Jane Gilbert: What led you to research football teams? Are you a sports fan? Al Roth: I'm a matching fan. Q: What is matching, and why... View Details
Keywords: by Sarah Jane Gilbert; Sports