Relative Performance Evaluation - Publications - Faculty & Research

24 Apr 2018
First Look

First Look at New Research and Ideas, April 24, 2018

online-first and traditional retailers alike. We focus on the relatively understudied domain of online-first retailers and the engagement of a key omnichannel tactic; specifically, the introduction of showrooms (physical locations where... View Details

Keywords: Sean Silverthorne

14 Jul 2003
Research & Ideas

Keeping Your Balance With Customers

customer acquisition approach. Communication programs must be tailored to the desired customer segments. The engineering company, dealing with a relatively small number of customers (twenty to thirty), developed a so-called... View Details

Keywords: by Robert S. Kaplan & David P. Norton

03 Feb 2016
Research & Ideas

The State of Customer Service Leadership

relatively high return (for the industry) to employees and investors. This “trifecta,” which occurs as a result of outstanding service design and delivery, can be found in only a few very special organizations such as Apollo Hospitals in... View Details

Keywords: by Jim Aisner; Retail

08 Sep 2015
First Look

September 8, 2015

complaint data for insurance agents, we find that agents working exclusively for large branded firms are more likely to be the subject of justified sales complaints, relative to smaller independent experts, despite doing substantially... View Details

Keywords: Carmen Nobel

29 Oct 2013
First Look

First Look: October 29

and Alexander Ljungqvist Abstract—Financial constraints are not directly observable, so empirical research relies on indirect measures. We evaluate how well five popular measures (paying dividends, having a credit rating, and the... View Details

Keywords: Sean Silverthorne

29 May 2012
First Look

First Look: May 29

What Do Managers Do? Exploring Persistent Performance Differences among Seemingly Similar Enterprises Authors:Rebecca Henderson and Robert Gibbons Publication:In The Handbook of Organizational Economics, edited by Robert Gibbons and John... View Details

Keywords: Sean Silverthorne

27 Sep 2004
Research & Ideas

How Leaders Build Winning Streaks

High School, formed teacher teams to take on leadership responsibilities for the school, something that was relatively new in public education. The 40 or so BBC leaders to whom I spoke under Dyke's predecessor multiplied into the 400... View Details

Keywords: by Rosabeth Moss Kanter

08 Mar 2004
Research & Ideas

Secret to Success: Go for “Just Enough”

mountain in the world or how many zeros you tally up in your portfolio. New levels of human performance take us closer to the gods and set the stage for what we hope is excellence in our own DNA. These moments also make good copy.... View Details

Keywords: by Laura Nash & Howard Stevenson

14 Apr 2015
First Look

First Look: April 14

O'Toole Abstract—In this chapter, we present the two primary functions of corporate reporting (information and transformation) and why currently isolated financial and sustainability reporting are not likely to effectively perform these... View Details

Keywords: Sean Silverthorne

28 May 2008
First Look

First Look: May 28, 2008

institutional theory, we hypothesize that ratings are particularly likely to spur responses from firms whose legitimacy is threatened—and thus are shamed—by these ratings. We extend existing theory by drawing on the strategic choice perspective to hypothesize that the... View Details

Keywords: Martha Lagace

01 Aug 2017
First Look

First Look at New Research and Ideas, August 1

rate is relatively higher, leading to lower economic growth. Our findings have implications for policy setters. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=52971 Rethinking Measurement of Pay Disparity and Its... View Details

Keywords: Sean Silverthorne

August 2023 (Revised March 2024)
Case

Arla Foods: Data-Driven Decarbonization (A)

By: Michael Parzen, Michael W. Toffel, Susan Pinckney and Amram Migdal

The case describes Arla’s history, in particular its climate change mitigation efforts, and how it implemented a price incentive system to motivate individual farms to implement scope 1 greenhouse gas emissions mitigation measures and receive a higher milk price. The... View Details

Citation

Educators

Purchase

21 Jan 2014
First Look

First Look: January 21

avoid information about their relative ability. August 2013 NBER Volume on African Economic Successes Evaluating the Effects of Large Scale Health Interventions in Developing Countries: The Zambian Malaria... View Details

Keywords: Sean Silverthorne

30 Jan 2007
First Look

First Look: January 30, 2007

to evaluate the link between dismissal costs and productivity. Drawing on establishment-level data from the Annual Survey of Manufacturers and the Longitudinal Business Database, our estimates suggest that wrongful-discharge protections... View Details

Keywords: Martha Lagace

12 Nov 2013
First Look

First Look: November 12

find that paying above-market wages, per se, does not have an effect on effort relative to paying market wages. However, structuring a portion of the wage as a clear and unexpected gift (by hiring at a given wage, and then offering a... View Details

Keywords: Sean Silverthorne

22 Nov 2011
First Look

First Look: November 22

Compensation and Firm Performance Authors:Joanne Horton, Yuval Millo, and George Serafeim Publication:Journal of Business Finance and Accounting (forthcoming) Abstract Using a sample of 4,278 listed U.K. firms, we construct a social... View Details

Keywords: Sean Silverthorne

2009
Article

Placing the Normative Logics of Accountability in 'Thick' Perspective

By: Alnoor Ebrahim

This article provides a critical reflection on the heavily normative nature of current accountability debates. In particular, it explores three streams of normative discourse on nonprofit accountability: improving board governance, improving performance-based... View Details

Keywords: Fair Value Accounting; Accounting; Governance; Performance Evaluation; Governing Rules, Regulations, and Reforms; Goals and Objectives; Management Practices and Processes; Power and Influence; Social and Collaborative Networks; Organizational Structure; Relationships; Accounting Industry

Citation

Find at Harvard

06 Dec 2011
First Look

First Look: Dec. 6

of firms just above and just below the investment-grade cutoff. These firms have similar observables, including average investment rates. However, flows into high-yield mutual funds have an economically significant effect on the issuance and investment of the... View Details

Keywords: Sean Silverthorne

09 Mar 2016
Lessons from the Classroom

In This Classroom, Beer Can Improve Your Grade

simulations, but Strategic Brew stands alone in scope. All 940 first-year students play the game simultaneously as part of the required Strategy course. Roughly 40 faculty and project members manage and supervise the events. “It’s a product everybody knows. It’s... View Details

Keywords: by Roberta Holland; Education; Food & Beverage

11 Aug 2009
First Look

First Look: August 11, 2009

the average entry size for startups did not change following the deregulations. However, this result masks the differences in entry size among startups that failed within three years of entry and those that survived for four years or more. Long-term entrants started at... View Details

Keywords: Martha Lagace

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First Look at New Research and Ideas, April 24, 2018

Keeping Your Balance With Customers

The State of Customer Service Leadership

September 8, 2015

First Look: October 29

First Look: May 29

How Leaders Build Winning Streaks

Secret to Success: Go for “Just Enough”

First Look: April 14

First Look: May 28, 2008

First Look at New Research and Ideas, August 1

Arla Foods: Data-Driven Decarbonization (A)

First Look: January 21

First Look: January 30, 2007

First Look: November 12

First Look: November 22

Placing the Normative Logics of Accountability in 'Thick' Perspective

First Look: Dec. 6

In This Classroom, Beer Can Improve Your Grade

First Look: August 11, 2009

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