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Show Results For
- All HBS Web
(5,349)
- People (22)
- News (1,748)
- Research (2,143)
- Events (14)
- Multimedia (58)
- Faculty Publications (957)
- 29 Oct 2012
- Research & Ideas
Are You Paying a Tip--or a Bribe?
Few people see a relationship between tipping and bribing. But consider this: In places where people tip heavily, bribes are more likely to exchange hands as well. Research shows that there's actually a fine line between the socially... View Details
Keywords: by Dina Gerdeman
- 28 Jan 2008
- Research & Ideas
Billions of Entrepreneurs in China and India
diasporas, and how entrepreneurial activity is reshaping both countries for the better. Martha Lagace: Why did you choose the title Billions of Entrepreneurs? Tarun Khanna: The title captures the ferment that is taking place in both China... View Details
Keywords: by Martha Lagace
- 17 Aug 2009
- Research & Ideas
Quantifying the Economic Impact of the Internet
President.” All of these activities either are subsidized by advertisers, or take the place of traditional advertising, information search, and purchasing and banking transactions. Free access to information entertainment, along with... View Details
- 03 Nov 2014
- Working Paper Summaries
Adding Value Through Venture Capital in Latin America and the Caribbean
- 16 Aug 2011
- Working Paper Summaries
The International Politics of IFRS Harmonization
- 17 Jul 2008
- Working Paper Summaries
A Replication Study of Alan Blinder’s “How Many U.S. Jobs Might Be Offshorable?”
Keywords: by Troy Smith & Jan W. Rivkin
- January 2009 (Revised June 2010)
- Case
Cisco Systems (2001): Building and Sustaining a Customer-Centric Culture
By: Ranjay Gulati
Customer centricity has been an important part of the culture at Cisco Systems since its inception. While part of this is attributable to values put in place by the founders and retained by subsequent management, it is also closely interwoven with its organizational... View Details
Keywords: Customer Satisfaction; Organizational Design; Organizational Structure; Organizational Change and Adaptation; Change Management; Organizational Culture; Research and Development; Job Cuts and Outsourcing; Employees; Brands and Branding; Customer Relationship Management; Business Units
Gulati, Ranjay. "Cisco Systems (2001): Building and Sustaining a Customer-Centric Culture." Harvard Business School Case 409-061, January 2009. (Revised June 2010.)
- 04 Mar 2019
- What Do You Think?
What’s the Antidote to Surveillance Capitalism?
the sense of outrage and loss over what is being taken from us.” This prompts the questions: How? And then what? The prescriptions for change The first antidote to surveillance capitalism that comes to mind is government. European governments and courts are seeking to... View Details
- 26 Jan 2015
- Research & Ideas
National Health Costs Could Decrease if Managers Reduce Work Stress
pressure, alcoholism, mental illness. Even so, the connections between job pressures and health—and what management can do to address the problem—have been little studied. “We have not placed a lot of emphasis on the role of workplace... View Details
- 11 Apr 2022
- Research & Ideas
A World of Difference: What Keeps Companies from Becoming More Inclusive
clear desire; the leaders are courageous enough to take action; they recognize there is messiness in doing it right; and they are okay with errors they and others will be making along the way. The number of places that don’t belong to any... View Details
Keywords: by Jen McFarland Flint
- 27 Nov 2019
- Sharpening Your Skills
Secrets for Creating a Long-Lasting Brand
built from the ground up and rebuilt again when the competitive landscape shifts. A Good Place to Start Super Bowl Ads Sell Products, but Do They Sell Brands?Super Bowl advertising is increasingly about using storytelling to sell... View Details
- 08 Aug 2005
- Research & Ideas
Decision Rights: Who Gives the Green Light?
Placing decision rights where these combined costs are minimal, the authors write, should lead to optimal decision-making efficiency and therefore better performance. Allocating decision rights in ways that maximize organizational... View Details
Keywords: by Peter Jacobs
- 29 Aug 2014
- Working Paper Summaries
Patent Trolls
- 12 Jun 2014
- Working Paper Summaries
The Triumph of the Humble Chief Risk Officer
Keywords: by Anette Mikes
- 2022
- Book
L'entreprise, une affaire de cœur
By: Hubert Joly and Caroline Lambert
A remarkable turnaround by a leader with a remarkable philosophy: Find your noble purpose. Put people at the center. Unleash human magic.
"It was fall in Minnesota. It was getting cold and we were supposed to die." This is how Hubert Joly describes the early,... View Details
"It was fall in Minnesota. It was getting cold and we were supposed to die." This is how Hubert Joly describes the early,... View Details
Keywords: Capitalism; Leadership; Mission and Purpose; Business and Stakeholder Relations; Leading Change
Joly, Hubert, and Caroline Lambert. L'entreprise, une affaire de cœur. Plon, 2022, French ed.
- 2008
- Other Unpublished Work
Accounting, Risk Management and the Aftermath of a Control Debacle
By: Anette Mikes
Despite the widespread adoption of risk management systems in the financial services industry, recent control debacles highlight the apparent lack of top managerial attention to risk controls. Yet in order to understand the workings and uses of risk controls (or any... View Details
The Heart of Business—Leadership Principles for the Next Era of Capitalism
How to unleash “human magic" and achieve improbable results.
Having recently stepped down as Chairman and CEO of Best Buy, Joly shares the leadership principles – illustrated by multiple vivid and concrete stories -- that underpinned... View Details
- 22 Apr 2019
- Research & Ideas
Why Salespeople Struggle at Leading
not about how well you answered questions in an interview. You need to put in place processes that give you more data about the person’s behavioral fit.” And once on staff, workers benefit from constructive feedback. So companies should... View Details
Keywords: by Dina Gerdeman
- 12 Mar 2021
- News
My Favorite Case
expressed extremely negative views about people in her community, she wonders whether the company is the right place for her. Should she meet with the CEO to share her experience, or continue to conceal her sexual orientation while... View Details