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  • 21 Dec 2010
  • First Look

First Look: December 21

an outsourcing firm complete radiological reads for hospital customers. We find that customer-, domain-, and technology-specific experience—as compared to other experience-leads to improved productivity. We discuss the implications of our... View Details
  • 26 Jun 2018
  • First Look

New Research and Ideas, June 26, 2018

platform owners may target the most successful complementors so as to appropriate value from their innovations, or they may target poor performing complementors to improve the platforms' overall quality.... View Details
Keywords: Dina Gerdeman
  • 21 Apr 2009
  • First Look

First Look: April 21, 2009

rated. We hypothesize that ratings are particularly likely to spur responses from firms that receive poor ratings, and especially those that face lower-cost opportunities to improve or that anticipate greater benefits from doing so. We... View Details
Keywords: Martha Lagace
  • 28 Feb 2012
  • First Look

First Look: Feb. 28

Pierce, Jason A. Snyder, and Michael W. Toffel Abstract Competition among firms can have many positive outcomes, including decreased prices and improved quality. Yet competition can have a darker side when firms can gain competitive... View Details
Keywords: Sean Silverthorne
  • 02 Mar 2015
  • Research & Ideas

‘Retail Revolution’ Excerpt: The Scale of the Ecommerce Threat

neither upsell the customer to a device that may suit their needs better or make complementary sales of cables and ancillary devices that may improve the experience, and that customers are unlikely to buy online themselves. On a broader... View Details
Keywords: Re: Rajiv Lal; Retail
  • 31 May 2011
  • First Look

First Look: May 31

performance of business units can be evaluated using measures of economic value creation. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/211061-PDF-ENG China Environment Fund: Doing Well by Doing Good Christopher Marquis and... View Details
Keywords: Sean Silverthorne
  • 14 Nov 2006
  • First Look

First Look: November 14, 2006

Grossman Periodical:Harvard Business Review 84, no. 11 (November 2006) Abstract One of the biggest management challenges anywhere is how to improve student performance in urban public schools in the United... View Details
Keywords: Sean Silverthorne
  • 03 Sep 2020
  • Op-Ed

Why American Health Care Needs Its Own SEC

health care system could similarly gather and publish relevant data on health care prices and outcomes. Then corporations could see which clinicians, hospitals, insurers, and others provide the best value. The good ones would thrive, and the bad ones would have to... View Details
Keywords: by Regina E. Herzlinger; Health
  • 03 Nov 2003
  • What Do You Think?

Can Investors Have Too Much Accounting Transparency?

systems is estimated to double. If not offset by improved productivity and lower costs, it will result in a hit to the earnings of all publicly owned organizations. Investors will face challenges as a result of guidelines recently issued... View Details
Keywords: by James Heskett
  • 12 Feb 2008
  • First Look

First Look: February 12, 2007

the performance of mechanisms intended for human use. Download the paper: http://www.hbs.edu/research/pdf/08-064.pdf   PublicationsBusiness Analysis and Valuation: Using Financial Statements. 4th ed. Authors:Paul M. Healy and Krishna G.... View Details
Keywords: Martha Lagace
  • April 2025 (Revised April 2025)
  • Case

JPMorganChase: Leadership in the Age of GenAI

By: Iavor I. Bojinov, Karim R. Lakhani and David Lane
This case study examines JPMorgan Chase's (JPMC) journey in adopting and implementing Generative AI (GenAI) following the release of ChatGPT. It outlines JPMC's initial cautious approach focused on data security, followed by strategic investments in internal platforms... View Details
Keywords: Banks and Banking; Governance Controls; Information Technology; AI and Machine Learning; Analytics and Data Science; Cybersecurity; Digital Platforms; Digital Transformation; Information Management; Information Infrastructure; Technology Adoption; Job Cuts and Outsourcing; Knowledge Management; Knowledge Sharing; Leading Change; Growth and Development Strategy; Marketing; Product Development; Performance Improvement; Customization and Personalization; Financial Services Industry; United States
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  • 30 Oct 2005
  • Research & Ideas

Tuning Jobs to Fit Your Company

in trying to improve the measured dimensions of performance and so has a narrow span of accountability. By contrast, a manager responsible for market share or business profit can make many trade-offs and... View Details
Keywords: by Robert Simons
  • 04 Aug 2021
  • Research & Ideas

Worried About the Great Resignation? Be a Good Company to Come From

resignation rates are through the roof. Additionally, there are jobs which have "bad hygiene," by which we mean they are demanding, low paid, and provide few prospects for advancement. Some companies and industries are taking a hard look at View Details
Keywords: by Sandra J. Sucher and Shalene Gupta
  • 03 Jul 2012
  • First Look

First Look: July 3

played in improving eating disorder care over time. It ends with a discussion of Schön's innovative bundled reimbursement models and challenges the reader to explore how to develop new pricing and care delivery models that encourage... View Details
Keywords: Sean Silverthorne
  • 11 Jul 2006
  • First Look

First Look: July 11, 2006

closely related to marketing management. Based on interviews with one hundred large Moscow firms in the late 1990s, the new kinds of organizational forms (privatized or private) had more entrepreneurial and less bureaucratic corporate cultures, but this difference did... View Details
Keywords: Sean Silverthorne
  • 16 Apr 2008
  • Lessons from the Classroom

Chris Christensen: Legend of the Classroom

point. "His hands perform a rapid-fire ballet of encouragement: palms outstretched to reassure the uncertain student, wrists moving in quick circles to urge onward the confident," noted a 1976 article in the Harvard Gazette.... View Details
Keywords: by Deborah Blagg; Education
  • 11 Sep 2007
  • First Look

First Look: September 11, 2007

which company politics should improve government, from breaking up entrenched old boys' networks to leveraging a company's existing organizational expertise. Private firms have realized efficiency and View Details
Keywords: Martha Lagace
  • 24 Apr 2018
  • First Look

First Look at New Research and Ideas, April 24, 2018

retailer, we find that showrooms (1) increase demand overall and in the online channel as well; (2) generate operational spillovers to the other channels by attracting customers who, on average, have a higher cost-to-serve; (3) improve... View Details
Keywords: Sean Silverthorne
  • 13 Mar 2018
  • First Look

March 13, 2018

West: Origins, Evolution and Resilience The United States in Contemporary Perspectives: Evolving Forms, Strategy, and Performance By: Collis, David J., Bharat Anand, and J. Yo-Jud Cheng Abstract—In spite of surging interest in the... View Details
Keywords: Sean Silverthorne
  • 24 Jan 2012
  • First Look

First Look: Jan. 24

firms' hierarchies. Our findings have important implications for studying innovation in the knowledge-based economy. Does Mandatory IFRS Adoption Improve the Information Environment? Authors:Joanne Horton, George Serafeim, and Ioanna... View Details
Keywords: Sean Silverthorne

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