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  • All HBS Web  (2,646)
    • People  (2)
    • News  (548)
    • Research  (1,702)
    • Events  (14)
    • Multimedia  (7)
  • Faculty Publications  (738)
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  • 06 Apr 2009
  • Research & Ideas

Cheers to the American Consumer

concerned or burdened by history. Many live for today or for the next new thing. Early adopters and lead users of new products are listened to and applauded. Their opinions are sought on the Internet. They... View Details
Keywords: by John Quelch
  • 24 Apr 2020
  • Op-Ed

Lessons from the NFL: Virtual Hiring, Leadership, Building Teams and COVID-19

someone on Goodell’s team directly. Goodell will be overseeing the whole process—from his basement in Westchester, NY. Participants have also expressed concern about the reduced information flow in a virtual... View Details
Keywords: by Sarah Abbott , Boris Groysberg, Tali Groysberg, and Abhijit Naik; Sports
  • 27 May 2020
  • Research & Ideas

What South Korea Teaches the World About Fighting COVID

the largest number of confirmed cases of COVID-19 outside of China, but new cases have decreased sharply since then. As of May 25, only 16 new daily cases were reported, bringing the cumulative total number of cases to 11,206 and 267 deaths. This represents View Details
Keywords: by Doug J. Chung; Health
  • 03 Mar 2009
  • First Look

First Look: March 3, 2009

Strategic Interactions in Two-Sided Market Oligopolies (revised) Authors:Emmanuel Farhi and Andrei Hagiu Abstract Strategic interactions between two-sided platforms depend not only on whether their decision variables are strategic... View Details
Keywords: Martha Lagace
  • 09 Jan 2006
  • Research & Ideas

Rebuilding Commercial Real Estate

overbuilding. "The money supply coming into our business is unprecedented, but I don't see risks that you would associate with a bubble," adds CBL's Lebovitz. If there's one thing that concerns... View Details
Keywords: by Roger Thompson; Construction; Real Estate
  • 12 Jul 2010
  • Research & Ideas

Rocket Science Retailing: A Practical Guide

customer satisfaction and sales growth. Q: What typical errors do you see retailers make assessing and investing in new technologies? How can retailers overcome these errors? A: Retailers make several errors concerning new technologies,... View Details
Keywords: by Martha Lagace; Retail; Auto
  • 19 Dec 2012
  • Research & Ideas

Affordable Housing: Israel and the United States

Housing costs too much for working-class families. Young adults are forced to live with parents, or cram together. Households spend more money on housing than they can afford. For Americans, the news is depressingly familiar. Israel, a... View Details
Keywords: by Nicolas P. Retsinas, John H. Vogel & Charles S. Laven; Construction; Real Estate
  • 13 Apr 2010
  • First Look

First Look: April 13

of leadership in political, economic, and symbolic institutions as a result of one of three types of leadership: good leadership, misguided leadership, and evil leadership. This innovative book outlines a framework of human behavior that... View Details
Keywords: Martha Lagace
  • 14 Nov 2011
  • Research & Ideas

Creating a Global Business Code

The turn of the 21st century has been laden with high-profile corporate scandals, prompting widespread concern about the standards of conduct followed by big business. Intrigued by the complexity of managing corporate behavior in a global... View Details
Keywords: by Carmen Nobel
  • 21 Oct 2008
  • First Look

First Look: October 21, 2008

topics and concerns that are similar across different disciplines. This paper reports on the consortium outcomes and insights from mentors who took part in it. We develop a set of observations to guide the... View Details
Keywords: Martha Lagace
  • 18 Jul 2005
  • Research & Ideas

Time to Rethink the Corporate Tax System?

focused on the issue, corporations are turning the tax function into a profit center, says Desai, an expert on international corporate and public finance. In this e-mail interview, he discusses new ways... View Details
Keywords: by Ann Cullen
  • 08 May 2012
  • First Look

First Look: May 8

important later on the experiment (unconscious thought), or to perform the task while believing the experiment had ended (control condition). Afterwards, sequence memory and intrusions of the film were measured. In line with predictions,... View Details
Keywords: Carmen Nobel
  • 10 Jul 2017
  • Op-Ed

Op-Ed: It’s a Bad Idea to Ban Customers From Recording Videos

Consumers delight in using smartphones to record their experiences and surroundings, but for businesses, such devices present tricky challenges. Suppose a customer encounters a hair in her food, a spill in an aisle, or a rude clerk. Historically, these problems were... View Details
Keywords: by Benjamin G. Edelman; Food & Beverage; Air Transportation; Retail; Service
  • 21 Apr 2003
  • Research & Ideas

Will American Brands Be a Casualty of War?

campaigns are successful, what would be the effect on the already struggling American economy? A: Never before have global concerns about American foreign policy so threatened to change consumer behavior. We... View Details
Keywords: by Sean Silverthorne
  • 14 Nov 2017
  • First Look

New Research and Ideas: November 14, 2017

October 2017 Negotiation Journal Prescriptions Based on a Realistic View of Human Behavior By: Bazerman, Max Abstract—No abstract available. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53096 November–December 2017... View Details
Keywords: Carmen Nobel
  • 26 Mar 2012
  • Research & Ideas

What Neuroscience Tells Us About Consumer Desire

outcome, even though that was the effect you wanted in a Western market. On the other hand, a sense of peace might be misconstrued as a failure." Valid Concerns For businesses looking to enlist the... View Details
Keywords: by Carmen Nobel; Consumer Products
  • 02 Apr 2014
  • What Do You Think?

Has the Post-Capitalist Economy Finally Arrived?

'leadership'." Today's leadership heroes, however, stimulated debate about just what constitutes leadership. It is an important discussion, as several pointed out. Paul Stavrand put it this way: " we need to be concerned about... View Details
Keywords: by James Heskett; Service
  • 23 Apr 2008
  • Op-Ed

The Gap in the U.S. Treasury Recommendations

fit the scale and nature of the firm. Beyond managing risk at the firm level, the FSA is also responsible for systemic risk. Thus, it monitors trends in the financial markets across the individual firms. Consistent with U.S. concerns... View Details
Keywords: by Dwight Crane; Banking; Construction; Real Estate; Financial Services
  • 01 Mar 2004
  • What Do You Think?

Are Customer Loyalty Initiatives Worth the Investment?

program, but on whether or not the program is providing significant value to the segment for which it is intended." A third line of thought concerned the impact of rising customer expectations View Details
Keywords: by James Heskett
  • 14 Jul 2006
  • Op-Ed

The Case for Consumer-Driven Medicaid

insurance. Those who worry about giving Medicaid participants choices are especially concerned about the consumer-driven option. These critics may well believe that Medicaid recipients will overwhelmingly choose the consumer-driven... View Details
Keywords: by Regina E. Herzlinger
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