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Show Results For
- All HBS Web
(6,695)
- People (5)
- News (1,779)
- Research (3,670)
- Events (22)
- Multimedia (115)
- Faculty Publications (2,034)
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- 01 Dec 2022
- News
Case Study: Your Call Is Important to Us
If you’ve ever tried to call an airline or almost any service business of a certain size, you’re probably familiar with the problem: After navigating a seemingly endless set of options, you’re asked by an... View Details
- 21 May 2018
- News
Community Partners Delivers “Expert Goodness” to the Bay Area
Department at Gibbons PC In Newark, led a conversation about the responsibilities of managers and companies when an employee has been named in a complaint. Panelist Kenna Baudin (MBA 1994), head View Details
Keywords: Margie Kelley
- 17 Apr 2016
- News
Driving Digital Expansion
diversity, where the company’s 4,700 employees (almost evenly divided between men and women) reflect the ethnic make-up of Malaysia, with nearly half the workers being Malay, 25 percent Chinese, and 21... View Details
- 05 Mar 2020
- News
Green Light
forwarded the business plan. “By the end of 2013, we reached the point where I confronted either writing it off and writing off my friend and benefactor’s money—or I was going to pull the nose up.” Lo stepped in as CEO in July 2014. She... View Details
- 06 Jan 2017
- News
Mental Illness and the Workplace
Subscribe on iTunes Subscribe on SoundCloud More Skydeck episodes Katherine Switz (MBA 2000) is the founder of the Stability Network, which aims to ease the stigma of mental illness. They hope to achieve... View Details
- 25 Aug 2022
- News
September 2022 Alumni and Faculty Books
hired hand who shot the boy, grows as the meatpackers' muscle. The close of World War I ends the monopoly, and the company cleans up Hixson and his mess with a series of... View Details
- 25 Apr 2014
- News
Fostering a synergy at work that benefits associates as well as customers
build great companies, and Zensar's success is a visible result." He knows employees personally, and adapts his style to suit their individual needs, but still expects a high level of performance. As Zensar... View Details
- 01 Oct 1999
- News
Eight Among Many: Robert F. Diromualdo
Bob DiRomualdo admits that he wasn't much of a reader until he paid a visit to Greenland. The son of a Philadelphia fireman, DiRomualdo took a job with RCA after graduating from high school to earn money for... View Details
Keywords: James E. Aisner
- 01 Mar 2014
- News
Clubs Hopping: A Healthy Dialogue
company, turning it into an industry leader. His insights on how he empowered his employees were really unique, and I heard many CEOs in the audience say that they wanted to start implementing some of his... View Details
- 01 Jun 1998
- News
Long-Term Interest: Bill Crozier, a Banker Pegged to the Customer
employee job security may hurt some services businesses. "It seems to me that job security is a major element in employee productivity," he comments. "If staff members spend a lot View Details
Keywords: Eileen K. McCluskey
- 01 Jun 2000
- News
Social Capital Markets: Creating Value in the Nonprofit World
For years, money given to nonprofits has been thought of as charity, says Jed Emerson, the School's Bloomberg Senior Research Fellow in Philanthropy. But a new perspective is emerging: These dollars, while charitable, are still capital... View Details
Keywords: Anne Kavanagh
- 25 Apr 2016
- News
Just Rewards
workforce, streamlined operations, and grown business. At Greggs, his policy of putting employees first was initially criticized by shareholders, but the approach yielded positive results for all and... View Details
- 01 Dec 2016
- News
Vive la Madeleine!
floor had to be clean when the visitors arrived, and he was the one to do it. These are the issues that fill Viana’s day, at least until he finds a factory manager. The last hire didn’t work out—it’s tricky to find someone with the right... View Details
- 07 Sep 2021
- News
Immelt in the Hot Seat: Episode 2
incomplete and sometimes just wrong. So I hired a co-writer, a woman named Amy Wallace. And she spoke to 75 people over the course of two or three years. And I think our desire was to tell a complete story.... View Details
- 18 Aug 2021
- News
Alumni on the Black Lives Matter Movement
2020 prompted reflection on how we could expand Edwards' active community engagement to provide even more support for our employees and communities, particularly as it relates to social equity and justice," said Scott Ullem (MBA 1994),... View Details
- 01 Jun 2018
- News
Up by the Roots
clauses are only narrowly enforced in the state of New York, making it relatively easy for an employee of a large financial services institution to leave and found a startup.... View Details
- 01 Sep 2007
- News
To The Rescue
million in property, along with much donated time and effort from employees at Satyam. It was, in a way, a gift back to the country that has allowed him to prosper. To understand just how transformative the work View Details
- 22 Feb 2022
- News
March 2022 Alumni and Faculty Books
ideas into a full-time job as an innovation leader; experiment with, and scale, original business models; transform innovation programs into a thriving source of new business; attract, retain, and motivate entrepreneurial talent; and... View Details
- 17 Dec 2017
- News
How Music Forged a Fighter for Free Expression
get lawyers and, of course, international awareness of what was going on with the trial. And then after they were sentenced and sent to Siberian labor camps, the issue was clothing, food. View Details
- 01 Mar 2017
- News
The Middle Way
On February 1, 2016, a line of First Nations drummers in traditional regalia—elaborate headdresses, each cheek bearing two red streaks—entered from the rear of a packed hall at the University View Details
Keywords: Dan Morrell; photos by Kamil Bialous