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Show Results For
- All HBS Web
(1,757)
- People (1)
- News (263)
- Research (1,205)
- Events (4)
- Multimedia (22)
- Faculty Publications (935)
- 31 Jan 2005
- Research & Ideas
Rethinking Marketing’s Conventional Wisdom
approach and delivery to better fit with other individuals or situations; similarly, there's untapped potential in being able to establish electronic connections with consumers in ways that are not necessarily based on having a huge... View Details
- 22 Feb 2019
- News
Empowering a New Generation of Business Leaders
Enterprise magazine. “Then we had a very lively discussion about the current state of the media industry in general and its future, as more non-TV delivery methods—like streaming to your phone—take over. Professor McGee and Cèsar Conde... View Details
- 29 Jun 2007
- First Look
First Look: June 29, 2007
Kulp, and Taylor Randall Publication:Supply Chain Management Review 11, no. 4 (May/June 2007): 18-74 Abstract The article determines the effectiveness of incentives designed to improve inventory and delivery performance, through the... View Details
Keywords: Martha Lagace
- 07 Aug 2007
- First Look
First Look: August 7, 2007
from imperfect local institutions in developing countries. Download the paper: http://www.hbs.edu/research/pdf/08-003.pdf Improving Patient Outcomes: The Effects of Staff Participation and Collaboration in Healthcare Delivery... View Details
Keywords: Martha Lagace
- March 2018 (Revised February 2020)
- Teaching Note
Improving Access at VA
By: Ryan W. Buell and Robert S. Huckman
In 2015, the Department of Veterans Affairs (VA) ran the largest healthcare system in the United States, with over 1,700 sites of care that served nearly 9 million veterans. One year earlier, a scandal had erupted over a cover-up of the excessive wait times veterans... View Details
- 07 Feb 2012
- First Look
First Look: February 7
companies in the United States and Europe, divided the work up into small pieces (called microwork), and then sent it to delivery centers in developing regions of the world for completion through a web-based interface. Different from... View Details
Keywords: Sean Silverthorne
- 04 Oct 2016
- First Look
October 4, 2016
number of HOM deliveries prevented (from 1998 to 2012) following the publication of SART guidelines; the associated healthcare savings (2014 U.S. dollars). Result(s): A singleton live birth was estimated to cost $17,100–$24,200. A twin... View Details
- 07 Jan 2013
- Lessons from the Classroom
Culture Changers: Managing High-Impact Entrepreneurs
paperbacks, Penguin was able to lower the cost of good books—both reprints of classics and later new works by contemporary authors—and make them available to a wide audience. "Penguin's innovation was a delivery innovation" that... View Details
- 11 May 2017
- News
Going with the Flow
Hoxworth Blood Center, where it was processed and stored. Parents paid an initial processing fee at the time of delivery and an annual storage fee in the month of the child’s birthday. At the time, most organizations dealing in blood were... View Details
Keywords: Robert S. Benchley
- 09 Sep 2014
- First Look
First Look: September 9
assessing the startup health care company's 2014 marketing plan. On December 31, 2013, Vaxess had obtained an exclusive license to a series of patents for a silk protein technology that, when added to vaccines, reduced or removed the need for refrigeration between... View Details
Keywords: Sean Silverthorne
- 12 May 2011
- Research & Ideas
The Difficult Transition from For-Profit to Nonprofit Boards
Delivery of service, motivating and inspiring staff, and conceiving of new directions for growth are all vitally important. Planning, budgeting, and measurement systems in are vital in both settings. Both types of organizations face the... View Details
Keywords: by Sean Silverthorne
- 10 Sep 2021
- Blog Post
Perspectives on Anti-Racism in the HKS Curriculum
common understanding of the structural inequalities that current leaders have failed to address. Just as Quantitative Analysis and Empirical Methods taught techniques to analyze issues and Policy Design and Delivery offered frameworks to... View Details
- 01 Dec 2019
- News
Capitalizing the Corner Shop
Amazon of Africa”; at the time of its IPO last April, it was valued at $1.3 billion. A year later, Kehinde and fellow Jumia executive Ercin Eksin went on to found Africa Courier Express (ACE), a logistics company meant to meet the growing last-mile View Details
Keywords: Dan Morrell
- January 2025 (Revised March 2025)
- Case
Gavi and the 'Next' Pandemic
By: Tarun Khanna and Kerry Herman
In 2025, CEO Dr. Sania Nishtar and her team consider the lessons the Global Alliance for Vaccine and Immunizations (GAVI) learned from the pandemic. GAVI successfully brought COVID-19 vaccines to large swaths of the undeveloped and under-developed world by pooling... View Details
Keywords: Developing Countries and Economies; Health Care and Treatment; Health Pandemics; Crisis Management; Success; Innovation and Invention; Service Delivery; Organizational Change and Adaptation; Strategic Planning; Pharmaceutical Industry; Africa
Khanna, Tarun, and Kerry Herman. "Gavi and the 'Next' Pandemic." Harvard Business School Case 725-351, January 2025. (Revised March 2025.)
- October 2002 (Revised April 2007)
- Case
Dell Computers (A): Field Service for Corporate Clients
By: Frances X. Frei, Amy C. Edmondson and Corey B. Hajim
Explores the highly successful PC and low-end server manufacturer's entry into the large-scale server market in the United States. A key difference of this new market is the intense service element required to support the larger hardware. Specifically, the industry... View Details
Keywords: Information Infrastructure; Customer Relationship Management; Job Cuts and Outsourcing; Service Operations; Business or Company Management; Emerging Markets; Problems and Challenges; Service Delivery; Computer Industry; United States
Frei, Frances X., Amy C. Edmondson, and Corey B. Hajim. "Dell Computers (A): Field Service for Corporate Clients." Harvard Business School Case 603-067, October 2002. (Revised April 2007.)
- February 2011 (Revised September 2013)
- Case
Sound Group China: Urban Waste Entrepreneurs
By: John D. Macomber, Chad M. Carr and Fan Zhao
Private sector entrepreneur in China with advanced solid waste management capability competes with state owned enterprises and also government policies supporting a rival technology. Wen Yibo has used engineering expertise and political savvy to build a major privately... View Details
Keywords: Private Sector; Public Sector; Service Delivery; Business and Government Relations; Environmental Sustainability; Wastes and Waste Processing; Urban Development; Utilities Industry; China
Macomber, John D., Chad M. Carr, and Fan Zhao. "Sound Group China: Urban Waste Entrepreneurs." Harvard Business School Case 211-086, February 2011. (Revised September 2013.)
- November 2007
- Article
A Model of Consumer Learning for Service Quality and Usage
By: Raghuram Iyengar, Asim Ansari and Sunil Gupta
In many services, e.g., the wireless service industry, consumers choose a service plan based on their expected consumption. In such situations, consumers experience two forms of uncertainty. First, consumers may be uncertain about the quality of their service provider... View Details
Keywords: Experience and Expertise; Customer Value and Value Chain; Learning; Price; Knowledge Use and Leverage; Marketing Strategy; Consumer Behavior; Service Delivery; Quality; Risk and Uncertainty; Service Industry
Iyengar, Raghuram, Asim Ansari, and Sunil Gupta. "A Model of Consumer Learning for Service Quality and Usage." Journal of Marketing Research (JMR) 44, no. 4 (November 2007): 529–544.
- 01 Dec 2013
- News
Curing Health Care
current research, Ashraf wants to broaden her view of health delivery from individuals to their families. In Zambia, husbands tend to prefer larger families than their wives. But when the women alone could make the choice of whether to... View Details
- 01 Jun 2018
- News
Up by the Roots
country’s main financial regulator, the People’s Bank of China, has made noises recently about exerting greater control over the sector. But for the time being, China remains the wild west of fintech experimentation, leading Gibbins to deem it the perfect environment... View Details
- 01 Sep 2008
- News
Building a Better MBA
adjuncts, in the delivery of project-based learning.” Faculty Committee Studies Options The School’s next steps are now in the hands of a faculty committee headed by Professor Joe Badaracco, who chairs the MBA Program. Datar and Garvin... View Details