Filter Results:
(1,650)
Show Results For
- All HBS Web
(5,039)
- People (16)
- News (1,599)
- Research (1,650)
- Events (29)
- Multimedia (68)
- Faculty Publications (1,139)
Show Results For
- All HBS Web
(5,039)
- People (16)
- News (1,599)
- Research (1,650)
- Events (29)
- Multimedia (68)
- Faculty Publications (1,139)
Sort by
- 10 Jun 2013
- Research & Ideas
How Numbers Talk to People
primary appeal of Expedia had become convenience—and change/cancel fees were not convenient. Analysts looked at customer satisfaction rates, and they were particularly low for customers who had to pay the fees. Expedia's call View Details
- 30 Sep 2015
- Research & Ideas
Political Polarization: Why We All Just Can't Get Along
Center report in 2014, political polarization of the American public has increased, and partisan antagonism is "deeper and more extensive than at any point in the last two decades." “When we look... View Details
- 13 Aug 2024
- Op-Ed
Can AI Save Physicians from Burnout?
neurology at Harvard Medical School. She is also an OpEd Project Fellow and director of the Center for Value-based Healthcare and Sciences with MGH. Katie Sonnefeldt is a research associate at HBS,... View Details
- 16 Jan 2019
- Research & Ideas
What Football Firings Teach Managers About Staying Relevant
NFL head coach, was able to establish long-term success. According to The Seattle Times, one of the key reasons for Carroll’s excellent run is his ability to collaborate effectively with the team’s... View Details
- 13 Dec 2010
- Research & Ideas
Managing the Support Staff Identity Crisis
departments traditionally focused on support functions. (He elaborates on the subject of cross-silo collaboration in his recent book, Reorganize for Resilience: Putting Customers at the Center View Details
Keywords: by Carmen Nobel
- 20 Jul 2020
- Op-Ed
It's Time for a Bipartisan Health Plan for Employers and Employees
insurance companies would worry that their commanding positions in many metropolitan statistical areas are threatened. In nearly half of the largest population centers in America, one private insurer has at... View Details
- 05 Apr 2017
- Research & Ideas
For Women Especially, It Pays to Know What Car Repairs Should Cost
call center staff had experience in extracting repair prices from service shops. “They were willing to have their experienced employees use our scripts, so that was ideal for us to test the effect of... View Details
- 21 Apr 2020
- Research & Ideas
7 Successful Battle Strategies to Beat COVID-19
business applications, aimed at empowering teams to better respond to changing customer and competitive threats, are already au fait with this idea of using military strategy to guide project decision-making. Many Agile-immersion... View Details
Keywords: by Euvin Naidoo
- 01 Dec 2003
- Research & Ideas
Sometimes Success Begins at Failure
In the late 1980s, scientists for New York City-based drug-maker Pfizer began testing what was then known as compound UK-92,480 for the treatment of angina. Although UK-92,480 seemed promising in the lab and in animal tests, the compound... View Details
- 17 Jun 2013
- Research & Ideas
Advertising Symbiosis: The Key to Viral Videos
as "advertising symbiosis" because the advertiser and the viewer mutually benefit from the act of sharing. Five Examples Of Advertising Symbiosis Teixeira offers five approaches as examples to achieve... View Details
- 02 Jul 2024
- Book
Five Essential Elements to Build the Capital You Need to Lead
leadership lessons focused on what he calls “the five Cs”: capability, culture, communication, connection, and confidence. Each of these five Cs acts as a building block for developing and deploying leadership capital. In the following... View Details
Keywords: by Dina Gerdeman
- 29 Jun 2015
- HBS Case
Consumer-centered Health Care Depends on Accessible Medical Records
in information analytics, attempting to get their arms around the wide array of patient data. Government incentives are helping the push. In 2011, the US Centers for Medicare and Medicaid Services... View Details
- 02 Apr 2014
- What Do You Think?
Has the Post-Capitalist Economy Finally Arrived?
"new economy." Warren Buffett was telling us that we had not—that real assets, book value, and good brands still mattered—but many didn't believe him. Now questions are again arising about whether we are about to experience a post-capitalist society View Details
- 24 Jun 2002
- Research & Ideas
Building ’Brandtopias’—How Top Brands Tap into Society
center of much discussion. The advice most often provided to managers is to weave the brand into the most potent popular culture trends. Recently, consultants and ad agencies began emphasizing the reverse:... View Details
Keywords: by Martha Lagace
- 06 Jan 2012
- Op-Ed
Where Green Corporate Ratings Fail
News Corporation—a multinational media conglomerate that includes BSKYB, Dow Jones, Fox News, 20th Century Fox and Star, among other units—announced earlier this year that it has become climate neutral, meaning that its operations have no net impact on global climate... View Details
- 11 May 2015
- Research & Ideas
A Road Map to Fix America’s Transportation Infrastructure
Any highway commuter who has wasted hours stuck in traffic can see the cracks in the United States' transportation system, as can any airline passenger who has been stranded overnight in an airport. Yet while many agree that the need for infrastructure change is... View Details
- 22 May 2020
- In Practice
Post-COVID Health Care: More Screens, Less Red Tape?
at the US Food and Drug Administration and the Centers for Medicare and Medicaid Services. The pandemic has made it clear that this must change. Richard Hamermesh (@RHamermesh) is a Baker Foundation Professor View Details
Keywords: by Danielle Kost
- 06 Aug 2024
- Op-Ed
What the World Could Learn from America's Immigration Backlash—100 Years Ago
Government, and International Economy Unit and is affiliated with the Center for Economic Policy Research and the Centre for Research and Analysis of Migration. He studies the political and the economic... View Details
Keywords: by Marco Tabellini
- 11 Apr 2000
- Research & Ideas
Financial Services 24/7
What did people do before ATMs? That's a question that causes most twentysomethings to draw a blank. They don't remember the days when people conducted their banking—face-to-face with a teller—between 9 a.m. and 3 p.m. on weekdays. The idea View Details
Keywords: by Susan Young