Assessment - Publications - Faculty & Research

April 2023 (Revised July 2023)
Case

Dena Almansoori at e&: Fostering Culture Change at a UAE Telco Transforming to a Global Techco

By: Emily Truelove, Michelle Zhang and Alpana Thapar

Dena Almansoori, the first female and one of the youngest members of the United Arab Emirates-based e&’s leadership team, joined in 2020 just before e& began a strategic transition from being a regional telecommunications company to becoming a global technology... View Details

Keywords: Leadership; Culture; Transformation; Technology; Telecommunications; Employee Mobility; Talent; Leading Change; Human Resources; Telecommunications Industry; Technology Industry; Middle East; United Arab Emirates

Citation

Educators

Purchase

2006
Working Paper

The Value of a 'Free' Customer

By: Sunil Gupta, Carl F. Mela and Jose M. Vidal-Sanz

Central to a firm's growth and marketing policy is the revenus and profit potential of its customer assets. As a result, there has been a recent proliferation of work regarding customer lifetime value. However, extant research in this area is silent regarding how to... View Details

Keywords: Customer Value and Value Chain; Auctions; Network Effects; Business Strategy

Citation

Read Now

11 Apr 2016
HBS Seminar

Pian Shu, Harvard Business School

17 Jan 2019
Blog Post

MBA Curriculum Spotlight: Short Intensive Programs (SIPs)

first-hand what it’s like to work on a startup, which should help them assess career fit. How to Talk Gooder in Business and Life This SIP focuses on a pervasive, unavoidable, and profoundly important part of the human experience:... View Details

Web

HBS - Financials | Supplemental Financial Information

Salaries & Benefits 10% Publishing & Printing 9% Other 8% Space & Occupancy 7% Fellowships 6% Professional Services 6% Depreciation 3% University Assessments 2% Supplies & Equipment 0% Debt Service Faculty research expenses include a... View Details

18 Aug 2003
Research & Ideas

How New Managers Become Great Managers

oneself, however, is well documented. There are mechanisms that keep people from honestly evaluating themselves.6 The more candid feedback that managers can obtain from varied sources, the more accurate and precise their assessment will... View Details

Keywords: by Linda Hill

15 Dec 2003
Research & Ideas

The New Global Business Manager

take profits from one market and cross-subsidize losses in another. They've got to have a big, strategic world view, and be able to see broad cross-market trends and commonalities. In the P&G case, it was the global business manager who View Details

Keywords: by Cynthia Churchwell

09 Jun 2021
Research & Ideas

How Tennis, Golf, and White Anxiety Block Racial Integration

spend more time. “The more time they expect to spend at a landmark, the more they concentrate other Whites around that landmark,” the study says. In a similar fictional-city study, White survey participants were asked to imagine living in a new city and View Details

Keywords: by Jay Fitzgerald

Web

Frequently Asked Questions | HBS Online

School Online Dates Attended: [The year you completed CLIMB] Degree: Other; Credential of Leadership, Impact, and Management in Business Field of Study: Leave blank Grade: “Complete” Activities and Societies: Leave blank What are the 360-degree View Details

16 Apr 2020
Research & Ideas

Has COVID-19 Broken the Global Value Chain?

the global value chain, and what more might we expect? Laura Alfaro and Ester Faia: In 2012, a survey by the World Economic Forum and [the consulting firm] Accenture, devoted to assess the risk of a disruption in the global supply chain,... View Details

Keywords: by Sean Silverthorne

Web

Engagement - Christensen Center for Teaching & Learning

Teaching by the Case Method Engagement Preparing to Teach Leading in the Classroom Pre-Class Arrival Diversity and Inclusion Openings Cold Calling Questioning, Listening & Responding Transitions Closings Timing Participation Engagement Board Use Teaching Quantitative... View Details

Web

Finance Awards & Honors - Faculty & Research

2021. Lauren H. Cohen : Winner of a National Science Foundation Science of Science & Innovation Policy (Sci-SIP) Award for Assessing the Impact of Non-Practicing Entities on U.S. Innovation with Umit Gurun, Scott Kominers, 2015–2021.... View Details

14 Mar 2024
Blog Post

IFC India: SELCO - Last Mile Solar Powered Energy for Rural India

for the unique requirements of low-income urban and rural communities through conducting needs assessments for various customer segments, like street vendors, midwives, and farmers. Through experimentation and customer feedback, they have... View Details

Web

Business Economics Online Course | HBS Online

markets and analyze the impact of market changes 12 hrs Module 2 Strategies for Assessing and Increasing Demand Appreciate how complements and network effects impact demand and evaluate techniques to increase demand and measure the... View Details

01 Feb 2021
What Do You Think?

Has the New Economy Finally Arrived?

retention efforts should incorporate the tenets of cultural intelligence, which address if an individual is consciously aware of others’ preferences, knowledge of norms and practices, a drive to learn about differences, and assessing what... View Details

Keywords: by James Heskett

22 Feb 2021
Book

Reaching Today's Omnichannel Customer Takes a New Sales Strategy

interviews. The correlation between a manager's assessment of people in interviews and their actual on-the-job performance is less than 50 percent. In other words, less than flipping a coin, and usually much less in service jobs, like... View Details

Keywords: by Kristen Senz

15 Oct 2001
Research & Ideas

What You Don’t Know About Making Decisions

Unfortunately, superior decision making is distressingly difficult to assess in real time. Successful outcomes—decisions of high quality, made in a timely manner and implemented effectively—can be evaluated only after the fact. But by the... View Details

Keywords: by David A. Garvin & Michael A. Roberto

Web

Openings - Christensen Center for Teaching & Learning

Teaching by the Case Method Openings Preparing to Teach Leading in the Classroom Pre-Class Arrival Diversity and Inclusion Openings Cold Calling Questioning, Listening & Responding Transitions Closings Timing Participation Engagement Board Use Teaching Quantitative... View Details

07 May 2024
Blog Post

Opportunity to Offset Travel Emissions with Carbon Credits that Meet HBS Criteria

likely to deliver their expected GHG reductions. Calyx Global assesses carbon credits against a number of potential risks that could impact a project’s claim of delivering GHG reductions or removals such as: additionality (the risk that... View Details

08 Oct 2008
Research & Ideas

Book Excerpt: A Sense of Urgency

complacency, be exceptionally proactive in assessing how people will react, in developing specific plans for action, and in implementing the plans swiftly. Plans and actions should always focus on others' hearts as much or more than their... View Details

Keywords: by John P. Kotter

Publications