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  • 01 Mar 2006
  • News

The Little Ice-Cream Company That Could

and retraining, and employee satisfaction surveys periodically measure how well the company is meeting its stated goals. “Today, as I travel around the country, it’s what binds us together,” says Rogers. “We really practice what we... View Details
Keywords: Roger Thompson; Food Manufacturing; Manufacturing
  • 15 Jun 2021
  • News

In My Humble Opinion: Building Blocks

Italian, but I didn’t know Portuguese and thought learning it on Duolingo would feed my curiosity during lockdown. I love the satisfaction of high-fiving the owl when I’ve done my lesson.” Snack size: “I’m 6’10” and about 230 pounds, so... View Details
Keywords: Julia Hanna; diversity; leadership; real estate; Real Estate
  • 01 Mar 2014
  • News

3-Minute Briefing: Frank Blethen (PMD 35, 1978)

I ALWAYS REFER TO myself as the accidental publisher. My dad's side of the family has owned the paper since 1896. But my mom divorced my dad when I was six, and we moved to Arizona. My dad had no real presence in my life. I came up in the summers to work at the Times,... View Details
Keywords: Hanna, Julia; Seattle Times Company; News, Library, Internet, and Other Services; Information; Publishing Industries (except Internet); Information; Information
  • 22 May 2014
  • News

For Website Personalization, Simple Is the New Sexy

Keywords: web analytics; customer data; web personalization
  • 01 Jan 2002
  • News

Orin C. Smith (MBA '67)

right things were done that day." It's easy to hear the note of satisfaction and pride in Smith's voice, and while he's too modest to openly acknowledge his leadership role in Starbucks' phenomenal success, he's too honest to discount the... View Details
  • 01 Oct 2001
  • News

Q&A: Orin Smith

benefits to part-time workers. We have a consulting firm poll our workers every year to find out how they feel about the company, and they've told us that they've never seen such a positive response in an organization of this size — the degree of View Details
Keywords: Hanna, Julia; Hospitality; Food and Beverage Stores; Retail Trade
  • 01 Sep 2007
  • News

Riding It Out

last spring. But for Gisholt and Minard, the satisfaction of running a business continues to be worth it, despite the logistical complications that can arise around raising a family when long hours are more the norm than the exception.... View Details
Keywords: Julia Hanna; dog food; pets; Food Manufacturing; Manufacturing; Food and Beverage Stores; Retail Trade
  • 01 Feb 2000
  • News

Executives Convene to Discuss Consumer-Driven Health Care

employers. While 93 percent of senior executives surveyed indicated satisfaction with the health-care insurance options they offer their employees, 46 percent said they would be receptive to a defined contribution system - often because... View Details
  • 01 Jun 2010
  • News

Michael Depatie

was ranked number one in guest satisfaction for 2009 by the Market Metrix Hospitality Index (based on over 130,000 hotel customer surveys), beating competitors including the Ritz-Carlton, W Hotels, and the Four Seasons. Michael Depatie... View Details
Keywords: Julia Hanna; Amusement, Gambling, and Recreation Industries; Arts, Entertainment; Accommodation; Hospitality
  • 01 Dec 2016
  • News

Alumni Books of 2016

indexing to make their portfolio stronger and more profitable. The Pie Life: A Guilt-Free Recipe For Success and Satisfaction by Samantha Ettus (MBA 2001) (Ghost Mountain Books) Ettus wants to change the way you think about work/life... View Details
  • 01 Sep 2011
  • News

The Spangler Effect

All Smiles: The campus center may bear his family name, but Dick Spangler derives more satisfaction from knowing that students have made it their own. Last year the Spangler Center hosted 829 events and meetings, booked 9,314 student... View Details
Keywords: Roger Thompson; Colleges, Universities, and Professional Schools; Educational Services
  • 01 Dec 2020
  • News

In Review

trying to address the stubborn, long-lasting achievement and satisfaction gaps for women in our MBA program. Within three years, we substantially closed that gap, which gave us the self-confidence that we can advance inclusion when we put... View Details
  • 01 Feb 2002
  • News

Redefining Success: Women & Work.

from HBS. "These are women who know that having it all' is part of the superwoman myth," notes Hart, who designed Charting Your Course to help alumnae plan their work and family-life strategies. "It is possible, I believe, to have both family View Details
Keywords: Management, Scientific, and Technical Consulting Services; Professional Services
  • 30 Nov 2017
  • News

Happy Meals (Are Here Again)

data impacting strategy, Cunningham notes, allowing her to see the cause and effect almost in real time. “I can look at the trade implications, the service time and labor hour implications, and implications for our customer satisfaction... View Details
Keywords: Dan Morrell; photographed by Saverio Truglia
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