Publications

17 Sep 2019
Cold Call Podcast

How a New Leader Broke Through a Culture of Accuse, Blame, and Criticize

Keywords: Re: Amy C. Edmondson; Health

August 2021
Case

Zoom Video Communications: Building a Culture of Diversity, Equity, & Inclusion During COVID-19

By: Karen G. Mills, Scott Duke Kominers, Christopher Stanton, Andy Wu, George Gonzalez and Gabriella Elanbeck

Keywords: Diversity Management; Diversity Training; Cultural Change; Cultural Diversity; Inclusion; Inclusive Growth; Inclusive Hiring; Hiring; Hiring Of Employees; Recruiting; Performance Management; Change Leadership; Race And Ethnicity; Racial Bias; Racial Disparity; Racial Injustice; Racial Tensions; Racism; Organization; Organization Process; Organization Structure; Structural/institutional Racism; Leadership And Change Management; Leadership And Managing People; Leading; Gender Bias; Discrimination; Inequalities; Inequality; Social Change; Employee Attitude Development And Empowerment; Employee Bonding; Employee Empowerment; Employee Engagement; Employee Fairness; Employee Morale; Employee Performance Management; Employee Relations; Company Culture; Company Values; Values; COVID-19 Pandemic; Demographics; Diversity; Age; Ethnicity; Gender; Business Processes; Change Management; Change; Race; Human Capital; Human Resources; Compensation and Benefits; Employees; Employee Relationship Management; Recruitment; Retention; Selection and Staffing; Jobs and Positions; Job Interviews; Leadership; Leading Change; Management; Management Teams; Business or Company Management; Crisis Management; Goals and Objectives; Growth and Development; Growth and Development Strategy; Growth Management; Management Style; Organizational Change and Adaptation; Organizational Culture; Organizational Design; Organizational Structure; Organizations; Mission and Purpose; Culture; Happiness; Prejudice and Bias; Satisfaction; Equity; Identity; Leadership Style; Values and Beliefs; Technology Industry; United States

Educators

2016
Book

Building a Culture of Health: A New Imperative for Business

By: John A. Quelch and Emily C. Boudreau

This ambitious volume sets out to understand how every company impacts public health and introduces a robust model, rooted in organizational and scientific knowledge, for companies committed to making positive contributions to health and wellness. Focusing on four... View Details

Keywords: Social Marketing; Corporate Social Responsibility and Impact; Health

01 Nov 1999
Research & Ideas

Companies, Cultures and the Transformation to the Transnational

have reinforced strong Japanese cultural norms that emphasized group behavior and valued interpersonal harmony. Such values carried over into the country's commercial organizations and helped shape distinctive management styles and View Details

Keywords: by Christopher A. Bartlett & Sumantra Ghoshal

2005
Class Lecture

Organizational Learning in the Face of Ambiguous Threats

By: Amy C. Edmondson, Michael A. Roberto and Richard M.J. Bohmer

Keywords: Learning; Risk and Uncertainty; Crisis Management; Organizational Culture; Organizational Structure; Groups and Teams

01 Feb 2016
Research & Ideas

CEOs and Coaches: How Important is Organizational 'Fit?'

are important in explaining team success. Even the best teams need the right coach to translate their performance into organizational success. What is less well known is that even the best coaches need to be in the right environment to... View Details

Keywords: by Boris Groysberg & Abhijit Naik; Sports

February 2022
Case

Toto Wolff and the Mercedes Formula One Team

By: Anita Elberse and David Moreno Vicente

In December 2021, Toto Wolff, team principal and chief executive officer of the Mercedes-AMG Petronas Formula One team (the ‘Mercedes team’) is preparing for the start of the 2021 Formula One (‘F1’) season’s last Grand Prix, in the United Arab Emirates. Everything the... View Details

Keywords: Leadership; Team Management; Culture; Organizational Culture; Sports; Entertainment; Media; Superstars; General Management; Engineers; Competition; Problems and Challenges; Sports Industry; Entertainment and Recreation Industry

Educators

06 Feb 2023
News

Getting Employee Buy-In for Organizational Change

March 2011
Article

Restaurant Organizational Forms and Community in the U.S. in 2005

By: Glenn R. Carroll and Magnus Thor Torfason

Recent sociological theory and research highlights food, drink, and restaurants as culturally meaningful and related to social identity. An implication of this view holds that the prevalence of corporate chain restaurants affects the sociological character of... View Details

Keywords: Demographics; Age; Supply Chain Management; Culture; Balance and Stability; Income Characteristics; Research; Civil Society or Community; Identity; Theory; Society; Service Industry; United States

Read Now

May 18, 2020
Article

Create a Culture of Generosity and Communication in Your Family Business

By: Christina R. Wing and Rohit K. Gera

The phrase “family business” is made up of two very different words: “family,” which calls to mind warm, fuzzy feelings around love, joy, and support, and “business,” which is measured in money, profits, impact, and assets. We put the two words together, and often, use... View Details

Keywords: Family Business; Organizational Culture; Communication

June 20, 2023
Article

Cautious Adoption of AI Can Create Positive Company Culture

By: Joseph Pacelli and Jonas Heese

Keywords: AI and Machine Learning; Organizational Culture; Employees

Read Now

February 2018
Article

Bank CEO Materialism: Risk Controls, Culture and Tail Risk

By: Robert Bushman, Robert Davidson, Aiyesha Dey and Abbie Smith

We investigate how the prevalence of materialistic bank CEOs has evolved over time and how risk management policies, non-CEO executives’ behavior, and tail risk vary with CEO materialism. We document that the proportion of banks run by materialistic CEOs increased... View Details

Keywords: Management; Personal Characteristics; Behavior; Risk Management; Organizational Culture; Banks and Banking; Banking Industry

Teaching Interest

Overview

I am passionate about developing leaders through education. I teach organizational behavior and leadership to MBA students. I have taught the core organizational behavior class at the Harvard Extension School for four semesters, where I three times won the “Highest... View Details

Keywords: Organizational Behavior; Leadership; Performance Appraisal; Performance Management; Culture; Motivation; Prosocial Motivation; Manufacturing Industry; Consulting Industry

2018
Chapter

The Strategic Imperative of Psychological Safety and Organizational Error Management

By: Amy C. Edmondson and Paul Verdin

Despite discussion in the management literature about agile organizations or learning organizations, many large organizations are top-down, slow to change, and fraught with obstacles to learning. We describe “strategy-as-learning” to contrast with the traditional... View Details

Keywords: Strategy; Learning; Safety; Organizational Culture; Performance Consistency

July 1982 (Revised July 1990)
Background Note

An Overview of Organizational Behavior: Diagnosis and Action

By: Michael Beer

Keywords: Organizational Culture

February 2008 (Revised September 2010)
Case

Enterprise Culture in Chinese History: Zhang Jian and the Dasheng Cotton Mills

By: Elisabeth Koll

This case focuses on the legal and managerial evolution of limited-liability firms in China, using the example of the Dasheng cotton mills in Nantong near Shanghai. Dasheng, one of the earliest and most successful industrial enterprises in pre-war China, was founded by... View Details

Keywords: History; Law; Organizational Culture; Family Ownership; State Ownership; Corporate Governance; Financial Crisis; Business and Government Relations; Entrepreneurship; Change; Manufacturing Industry; Shanghai; China

Educators

01 Dec 2022
News

In My Humble Opinion: Natural Fit

implement an OKR-driven approach to leadership, in addition to driving a high-performing culture focused on transparency, accountability, and engagement. Making an inclusive culture is another objective.... View Details

Keywords: Julia Hanna; skiing; leadership; organizational culture; leadership; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment

Web

Leading Change and Organizational Renewal | HBS Online

opportunity gap and determine any misalignments preventing your organization from executing it Relate organizational renewal with your own personal renewal 4-5 hrs Module 3 Culture and Competitive... View Details

1991
Chapter

Organizational Decision Support: An Interacting Team Perspective

By: L. M. Applegate and J. Henderson

Keywords: Groups and Teams; Decisions; Social and Collaborative Networks; Organizational Culture