Publications

February 2010 (Revised December 2010)
Case

Google Inc. (Abridged)

By: Benjamin Edelman and Thomas R. Eisenmann

Describes Google's history, business model, governance structure, corporate culture, and processes for managing innovation. Reviews Google's recent strategic initiatives and the threats it poses to Yahoo, Microsoft, and others. Asks what Google should do next. One... View Details

Keywords: Business Model; Corporate Entrepreneurship; Corporate Governance; Organizational Culture; Organizational Structure; Competitive Strategy; Search Technology; Web Services Industry

01 Sep 2023
News

Bless this Stress

National Geographic for Disney+/Craig Parry In the first episode of the National Geographic docuseries Limitless with Chris Hemsworth, Modupe Akinola (MBA 2001/PhDOB 2009) and the Australian actor gaze across downtown Sydney to a skyscraper in the distance, teetering... View Details

Keywords: Jen McFarland Flint; Business Schools & Computer & Management Training; Educational Services

29 Jul 2020
Blog Post

To New Beginnings: Reflecting on Transitioning Careers and Starting a Family while at HBS

Erin Kaivan is a member of the Class of 2020. Prior to starting at Harvard Business School, she served for seven years as a Military Intelligence Officer in the United States Army. Since graduating from HBS, she is working as a consultant... View Details

June 2009 (Revised October 2011)
Case

Mina O'Reilly at Logan Airport's TSA

By: Michel Anteby and Erin McFee

Mina O'Reilly, an officer at Logan Airport's Transportation Security Administration (TSA) in Boston, must discipline an employee responsible for a security breach that resulted in a 45-minute terminal closure during peak hours, a potential threat to traveler safety,... View Details

Keywords: Corporate Accountability; Employee Relationship Management; Organizational Culture; Air Transportation; Air Transportation Industry; Boston

2014
Article

Notes from the Search for Deep Indicators in Services

By: James L. Heskett

Much of the research in the service sector over the last four decades has concerned itself with the search for deep indicators that explain service performance. This paper provides a brief retrospective of some of this research and illustrates the directions that this... View Details

Keywords: Service Delivery; Organizational Culture; Performance; Service Industry

11 Jun 2012
Research & Ideas

When Business Competition Harms Society

Last winter, a senior admissions officer at Claremont McKenna College resigned, after admitting to inflating reported SAT scores of the incoming class for six years and sending the falsified reports to U.S. News and World Report. “It's... View Details

Keywords: by Carmen Nobel; Auto

16 May 2012
Research & Ideas

Can Decades of Military Overspending be Fixed?

strongly motivated to control and reduce costs. Yet the Army, the Navy, and, to a lesser extent, the Air Force provide limited industrial management training for military officers whom they assign to key managerial positions in major... View Details

Keywords: by J. Ronald Fox; Service

Program

Leading Global Businesses

authentic global leader who can step up to more challenging roles. You'll develop global acumen in realms as diverse as purposeful leadership in a multi-stakeholder world, strategy, customer-centric marketing, the structure, culture and... View Details

Malcolm S. Salter

Malcolm Salter has been a member of the Harvard Business School faculty since 1967. His teaching and research focus on issues of corporate strategy, organization, and governance.

In addition to teaching at HBS, he has held faculty positions at the Harvard... View Details

Keywords: arts; automobiles; energy; investment banking industry; retailing; venture capital industry

Web

Placement - Doctoral

Johnson College of Business, Accounting Department Dissertation: Leveraging Culture in Management Control Systems: Evidence From the Field Advisors: Dennis Campbell (Chair), Susanna Gallani , Jonas Heese , and Wei Cai Botir Kobilov... View Details

Web

School Leadership | About

Administrative Leadership Elizabeth (Beth) Clark Chief Information Officer Angela Q. Crispi Executive Dean for Administration Jean M. Cunningham Associate Dean for Faculty and Academic Affairs Terrill L. Drake Chief Community and View Details

Program

Driving Corporate Performance

objectives Enhance competitiveness by better aligning all types of resources to customer needs Strengthen employee relationships and build a strong and enduring culture of helping others to succeed Expand your personal and professional... View Details

July 2019
Case

Bjarke Ingels Group

By: Boris Groysberg and Aldo Sesia

Danish-born Bjarke Ingels is regarded as a giant in the field of architecture. He started his firm—the Bjarke Ingels Group (BIG)—in 2005 in Copenhagen. Fourteen years later, the firm has additional offices in New York City, London, and Barcelona and employs over 500... View Details

Keywords: Buildings and Facilities; Design; Growth Management; Leadership; Organizational Culture; Talent and Talent Management; Urban Development; Organizational Change and Adaptation; Construction Industry; Service Industry; Real Estate Industry; Denmark; Spain; United Kingdom; United States; New York (city, NY)