Publications

November 1980
Background Note

Managing Disasters

By: Robert H. Hayes

Keywords: Crisis Management

Video

Managing Email Notifications

1978
Book

Understanding Management

By: J. W. Lorsch, James P. Baughman, James Reece and Henry Mintzberg

Keywords: Management Practices and Processes

Jun 11 2020
Article

Crisis Management for Leaders

July 2014
Case

Thompson Asset Management

By: William Fruhan and John Banko

Thompson Asset Management (TAM) is a small investment advisory and asset management firm in Jacksonville, Florida, with about $100 million in assets under management in two different funds. Since starting the firm in 2009, the CEO and founder Allison Thompson has had a... View Details

Keywords: Small Business; Asset Management; Expansion; Investment Portfolio; Financial Services Industry; Florida

Educators

Research Summary

Risk Management Systems

By: Robert S. Kaplan

Along with Assistant Professor Anette Mikes and Associate Professor Dennis Campbell, Kaplan continues to explore how companies can implement risk management processes that reflect their strategies. The research involves case writing, teaching in executive program, and... View Details

Research Summary

Performance Management Systems

By: Robert S. Kaplan

Kaplan's research on performance management systems includes further applications of strategy maps and The Balanced Scorecard for effective strategy execution. His recent research... View Details

Research Summary

Managing Customer Information

By: Frances X. Frei

After a service offering is implemented, firms routinely collect significant amounts of data, including customer, employee, and firm financial data. However, service firms are not nearly as effective as they could be in taking advantage of these data. This research... View Details

01 May 2003
News

Customer Management

Keywords: Robert S. Kaplan, David P. Norton

1998
Book

Advanced Management Accounting

By: Robert S. Kaplan and Anthony A. Atkinson

Keywords: Management; Cost Accounting

13 Jan 2012
News

Crowdsourcing Management Reviews for Better Management

June 2003
Module Note

Managing Segments-Module Note

By: Das Narayandas

Describes the Managing Segments module of the Business Marketing course. View Details

Keywords: Marketing; Curriculum and Courses; Business Education

September 2010 (Revised May 2012)
Case

Windward Investment Management

By: Luis M. Viceira and Ricardo Alberto De Armas

Windward Investment Management has experienced rapid growth in assets under management in just ten years, from under $30 million at year-end 1999 to $3.6 billion in 2010. Windward is one of the leading firms in the Registered Investment Advisor (RIA) industry that... View Details

Keywords: Asset Management; Valuation; Investment; Growth and Development Strategy; Financial Services Industry

Educators