Filter Results:
(330)
Show Results For
- All HBS Web
(944)
- People (5)
- News (399)
- Research (330)
- Multimedia (6)
- Faculty Publications (49)
Show Results For
- All HBS Web
(944)
- People (5)
- News (399)
- Research (330)
- Multimedia (6)
- Faculty Publications (49)
Sort by
- 02 Aug 2011
- First Look
First Look: August 2
decades ago—hinge on a specific and therefore partial interpretation of competition. The result is an equally partial picture of the strategist's job. The problem lies not in what strategists are trained to do: Porter's perspective is... View Details
Keywords: Sean Silverthorne
- 16 Jul 2020
- Research & Ideas
Restaurant Revolution: How the Industry Is Fighting to Stay Alive
and 8 million employees out of work—three times the job losses seen by any other industry. While some restaurants began reopening in May and June, most featured only takeout, delivery, or outdoor dining options due to local restrictions.... View Details
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
customers is just the starting point. From here, firms have to make a creative leap to discover the unique combination of products and services that may address those needs. No customer gave Steve Jobs and Apple the design for the iPhone... View Details
- 20 Oct 2015
- First Look
October 20, 2015
immigrant appears to be better trained to work in these fields, but this is conditional on educational attainment of comparable quality to natives. The exception to this is that immigrants have a disproportionate impact among the very... View Details
Keywords: Sean Silverthorne
- 04 Oct 2021
- What Do You Think?
How Do We Make Sure the Right People End Up with Power in Organizations?
use of power is the objective, they ask, why is it that the wrong people often possess power? They point to several reasons. Power-seekers self-select. They appear to want the job more. They also impress us—“many of us are disposed to... View Details
Keywords: by James Heskett
- 22 Apr 2002
- Research & Ideas
Does Spirituality Drive Success?
in America, and Work in Progress (co-authored with Michael Eisner, chairman of the Walt Disney Company). Schwartz is now president of LGE Performance Systems and co-created its Corporate Athlete training program, which aims to apply the... View Details
- 15 Nov 2016
- First Look
November 15, 2016
five new people practices focused on manager development, diversity and inclusion, job model and data analytics, recruitment, and talent pipeline. The case provides background for the company, as well as a description of how its culture... View Details
Keywords: Sean Silverthorne
- 03 May 2022
- Research & Ideas
Desperate for Talent? Consider Advancing Your Own Employees First
Job openings in the United States continue to hover at record high levels, exacerbated by the Great Resignation and a sputtering emergence from the pandemic. Competition remains fierce among companies struggling to find qualified workers. Yet many employers,... View Details
Keywords: by Rachel Layne
- 29 Jan 2013
- First Look
First Look: Jan. 29
U.S. Census Bureau. We find STEM career adjustments during periods of abnormally high immigration into the firm to be more difficult on several dimensions compared to non-STEM workers. Most notably, STEM workers do not acquire a new job... View Details
Keywords: Sean Silverthorne
- 01 Sep 2006
- What Do You Think?
Are We Ready for Self-Management?
in how their jobs affect the customer in how their jobs can be improved in getting work done more effectively is most definitely welcome." Birgi Martin said, "I think self-management is needed at... View Details
Keywords: by James Heskett
- 17 Feb 2016
- Research & Ideas
Man vs. Machine: Which Makes Better Hires?
Some companies have begun relying more on computer-administered tests than human interviewers to find the best applicants. New research by Harvard Business School Assistant Professor Danielle Li and colleagues suggests that in this case, we may have to score one for... View Details
- 01 Apr 2013
- Research & Ideas
First Minutes are Critical in New-Employee Orientation
that provides telephone and chat support for its global customers. Traditionally, Wipro's orientation for call center employees consisted of an informational session about the company, followed by several weeks of training in which new... View Details
- 13 Aug 2021
- Research & Ideas
Managers, Here’s How to Bond with New Hires Remotely
expressing an interest in studying its shift to a remote model. In a typical year, the organization, which the researchers didn’t identify, brought in about 3,000 undergraduate and MBA students to work for eight to 10 weeks at one of the firm’s locations. The interns... View Details
Keywords: by Lane Lambert
- 13 May 2022
- Research & Ideas
Company Reviews on Glassdoor: Petty Complaints or Signs of Potential Misconduct?
Campbell and Shang constructed a dataset of reviews from more than 4,000 publicly traded firms between 2008 and 2016, extracting a vocabulary of 11,772 unique words used in the reviews. At the same time, they obtained a database assembled by the nonprofit Good View Details
- 05 May 2011
- What Do You Think?
How Ethical Can We Be?
happen," noting also that " it is a heck of a job to keep staying aware " Vasudev Das suggests that words of Krishna are appropriate here, to wit: "whatever action a great man performs, common men follow; and whatever... View Details
Keywords: by Jim Heskett
- 03 Dec 2014
- What Do You Think?
Can the Brilliant Jerk Be Managed Effectively?
Maxweles, who asked, "Was Steve Jobs possibly a 'brilliant jerk'? Could innovation be stifled by simply eliminating the uncomfortable individuals?" Lawrence Nwaru added, "We are all brilliant jerks in one form or the... View Details
Keywords: by James Heskett
- 06 Jan 2020
- Research & Ideas
Motivate Your High Performers to Share Their Knowledge
Many employees fall into a rut. They do their jobs and respond to challenges in a set way to deliver stable results. But consistency can give way to performance gaps between a company’s high achievers and its weakest links. Fortunately,... View Details
Keywords: by Michael Blanding
- 22 Feb 2021
- Book
Reaching Today's Omnichannel Customer Takes a New Sales Strategy
was becoming increasingly tough and more expensive. "While it’s an omnichannel buying world, it’s not a digital-eats-physical world, and that has implications." Another element is training and development. Companies, on average, spend... View Details
Keywords: by Kristen Senz
- 18 Mar 2019
- Research & Ideas
Stuck in Commuter Hell? You Can Still Be Productive
might not take much effort to train ourselves to engage in thoughts during the commute that prepare us for the role ahead. Knowing that a long commute can make or break the job for some workers, the research... View Details
Keywords: by Dina Gerdeman
- 02 Oct 2006
- Research & Ideas
Negotiating in Three Dimensions
terms. Assuming that they face an interpersonal or tactical barrier, suppliers often seek training on the principles of persuasion, joint brainstorming, how to make advantageous initial offers, body language, and so on. Yet apparent... View Details
Keywords: by Martha Lagace