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Show Results For
- All HBS Web
(252)
- News (22)
- Research (186)
- Events (1)
- Multimedia (1)
- Faculty Publications (105)
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- 18 Jul 2024
- Research & Ideas
New Hires Lose Psychological Safety After Year One. How to Fix It.
“Delivering patient care is one of those situations where timely speaking up can be a matter of life and death, or frequently a matter of high- or low-quality care.” “Psychological safety describes a belief that the work environment is safe for View Details
- 19 Mar 2006
- Research & Ideas
Do I Dare Say Something?
recent working paper, Harvard Business School professor Amy Edmondson and Penn State professor James Detert explored the challenges employees face speaking up to internal authorities. Their research focused on behavior in large,... View Details
Keywords: by Sarah Jane Gilbert
- 23 Apr 2013
- First Look
First Look: April 23
networks-communities of agents (people or firms) and the ties among them-on corporate behavior and governance. The empirically rich studies in the book are largely concerned with mechanisms for the emergence of governance networks rather... View Details
Keywords: Sean Silverthorne
- 02 Jun 2009
- First Look
First Look: June 2, 2009
experience—time spent onsite observing the people, places, and norms of a distant locale—is crucial in globally distributed collaboration, how such experience actually affects interpersonal dynamics is poorly understood. Based on 47... View Details
Keywords: Martha Lagace
- 02 Jan 2013
- What Do You Think?
Should We Rethink the Promise of Teams?
Summing Up Under what conditions do teams, introverts, and innovation go together? Properly structured and led, teams can support innovative thinking that depends on contributions from both extroverts and introverts. That's the consensus of respondents to this month's... View Details
Keywords: by James Heskett
- 26 Mar 2019
- Working Paper Summaries
Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact
- 04 Jan 2010
- Research & Ideas
Best of HBS Working Knowledge 2009
Many business leaders are mystified about how to reach potential customers on social networks such as Facebook. HBS professor Mikolaj Jan Piskorski provides a fresh look into the interpersonal dynamics of these sites and offers guidance... View Details
Keywords: by Staff
- 10 Oct 2007
- First Look
First Look: First Look: October 10
performance improvement. We also review psychological and interpersonal risks of learning behavior, suggest conditions under which exploratory learning and experimentation are most critical, and describe conditions and leader View Details
Keywords: Martha Lagace
- 23 Oct 2012
- First Look
First Look: October 23
review research on the necessary precursors for interpersonal synchrony: the ability to detect a mind and resonate with its outputs. Further, we describe potential mechanisms for the development of synchrony between two minds. We then... View Details
Keywords: Sean Silverthorne
- 14 Jun 2016
- First Look
June 14, 2016
Behavior and Impact of Patent Trolls: A Survey By: Cohen, Lauren, Umit Gurun, and Scott Duke Kominers Abstract—We survey the empirical literature on non-practicing entity (NPE) litigation behavior and its... View Details
Keywords: Sean Silverthorne
- 09 Apr 2001
- Research & Ideas
The Manager’s Guide to Communicating with Customers Collection
what shoppers do. This observational work is the bread and butter of Paco Underhill, a consultant whose market research firm, Envirosell (New York City), has been studying retail shopper behavior for 20 years. Teach a kid to hammer, and... View Details
- 09 Jun 2015
- First Look
First Look: June 9, 2015
Publications June 2015 Perspectives on Psychological Science Three Principles to REVISE People's Unethical Behavior By: Ayal, S., F. Gino, R. Barkan, and D. Ariely Abstract— Dishonesty and unethical View Details
Keywords: Sean Silverthorne
- 23 Jul 2018
- Research & Ideas
The Open Office Revolution Has Gone Too Far
office architecture on employees’ interpersonal and electronic interactions. Working with co-author Stephen Turban, who was introduced to Bernstein by the late HBS professor David Garvin, their study yielded surprising findings about the... View Details
Keywords: Re: Ethan S. Bernstein
- 08 May 2007
- First Look
First Look: May 8, 2007
organization. What the authors also found was that managers' behavior dramatically affects the tenor of employees' inner work lives. So what makes a difference to inner work life? When the authors compared the study participants' best... View Details
Keywords: Martha Lagace
- 28 Feb 2012
- First Look
First Look: Feb. 28
characteristics, relationships, and behavioral norms. We suggest that an equally important trust mechanism is "reflected knowledge," knowledge focal actors' gain about the personal characteristics, relationships, and View Details
Keywords: Sean Silverthorne
- 06 Mar 2018
- First Look
First Look at Research and Ideas, March 6, 2018
a destructive interpersonal emotion, when they compare themselves to successful peers. Across two online experiments and an experimental field study, we identify an interpersonal strategy that can mitigate... View Details
Keywords: Sean Silverthorne
- 03 Feb 2015
- First Look
First Look: February 3
disseminating information about peer behavior on savings. Low-saving employees received simplified plan enrollment or contribution increase forms. A randomized subset of forms stated the fraction of age-matched coworkers participating in... View Details
Keywords: Sean Silverthorne
- 15 Dec 2014
- Research & Ideas
Deconstructing the Price Tag
about our interpersonal relationships, when people share things with us—as long as they don't overshare—we tend to like them better," Buell says. "We find it interesting that we're seeing evidence of the same thing in our relationships... View Details
- 06 Jun 2005
- Research & Ideas
Don’t Listen to “Yes”
a "culture of yes." Levy described the dynamics: "People will not tell the truth during meetings about how their department would react to a given proposal…. They will sit there quietly and you won't find out until a week later that they object to... View Details
Keywords: by Martha Lagace
- 24 Jun 2014
- First Look
First Look: June 24
trust, employee commitment, and "ownership" behaviors of both employees and clients-could explain and be used to predict up to half of the difference in operating income between agency offices of a global service provider. The... View Details
Keywords: Sean Silverthorne