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June 2018
Case

Meridian Systems

By: Frank V. Cespedes and Michael J. Roberts

The Meridian Systems case focuses on a start-up in the restaurant point of sale (POS) systems market. In early 2018, Meridian is getting ready to roll out a POS system based on a new technology—a tablet-based, Wi-Fi-enabled POS system (the "tablet" system, or... View Details

Keywords: Business Startups; Sales; Strategy; Salesforce Management; Organizational Structure; Technological Innovation; Marketing Strategy

09 Nov 2010
First Look

First Look: November 9, 2010

positioning of its mixed bag of brands. After launching an economy and an upscale brand, it dithered over the launch of its upper upscale and luxury brands. The case illustrates the marketing and organizational challenges of a hybrid... View Details

Keywords: Sean Silverthorne

09 Jan 2024
In Practice

Harnessing AI: What Businesses Need to Know in ChatGPT’s Second Year

remote or hybrid setups; it’s about how AI and generative technologies are reshaping the very essence of work. I continue to have an abiding faith in everyone’s ability to learn and shape our AI-intensive future. Tsedal Neeley is the... View Details

Keywords: by Rachel Layne; Information Technology

30 Mar 2021
Research & Ideas

Commuting Hurts Productivity and Your Best Talent Suffers Most

more telecommuting, at least among more distant employees.” While some firms, such as Goldman Sachs and IDG, are eyeing full office returns in the summer or fall, many others are considering either hybrid or full-time remote work setups... View Details

Keywords: by Lane Lambert

24 Jul 2023
Research & Ideas

Part-Time Employees Want More Hours. Can Companies Tap This ‘Hidden’ Talent Pool?

processes, expectations of travel, and expectations of time in the office, [instead of]: How do we provide ancillary services to enable the increasingly female workforce to work like their dads or their granddads did?” he says. You Might Also Like: Want View Details

Keywords: by Kara Baskin

April 2017
Case

Global Leadership in a Dynamic and Evolving Region: Molinas @ The Coca-Cola Company (A)

By: Tsedal Neeley and Esel Çekin

Galya Frayman Molinas, President of Coca-Cola's Turkish business and a 20-year company veteran, is unexpectedly asked to take the helm of a newly expanded territory with operations across eight additional countries in Central Asia: Armenia, Azerbaijan, Georgia,... View Details

Keywords: Functions; Structure; Centralization; Decentralization; Diversity; Country Of Origin Effects; Global Contextual Intelligence; Leading Change; Crisis Management; Organizational Structure; Experience and Expertise; Situation or Environment; Central Asia; Turkey

21 Mar 2019
HBS Case

The Ferrari Way

have to keep prices up.” The company has also bucked industry trends by moving deliberately on adding technologies to its cars. While it has installed hybrid drivetrains to some of its newer models, it has eschewed connectivity and... View Details

Keywords: by Michael Blanding; Auto

08 Mar 2021
In Practice

COVID Killed the Traditional Workplace. What Should Companies Do Now?

A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details

Keywords: by Dina Gerdeman

2016
Working Paper

Controlling Versus Enabling — Online Appendix

By: Andrei Hagiu and Julian Wright

Section 1 of this online appendix contains the proof of the technical Lemma (Lemma 2) used in the Proof of Lemma 1 in the main paper, which states that Ω* (.) is continuous and differentiable at R*. Section 2 provides the linear example with cost differences between... View Details

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15 Dec 2021
Research & Ideas

The 10 Most Popular Articles of 2021

offices and forging new paths in hybrid and remote work models. Many workers decided they didn’t want to suffer through long commutes or return to jobs they hated and joined the “Great Resignation.” And ultimately, virus variants and... View Details

Keywords: by Danielle Kost

18 Jan 2022
Research & Ideas

How Eliminating Non-Competes Could Reshape Tech

continuation of the compensation growth and workplace improvements that we have started to see over the last few years. For instance, remote or hybrid work models appeal to many skilled workers, even if their employer would prefer them... View Details

Keywords: by Kristen Senz; Technology

February 2019 (Revised May 2021)
Case

Electric Car Wars, 2018

By: John R. Wells and Benjamin Weinstock

Electric cars had long been championed by environmentalists as a superior solution to the internal combustion engine (ICE), but, despite large government incentives and strong pioneering efforts by a few automakers over the years, electric and hybrid cars and light... View Details

January 2016 (Revised July 2018)
Case

Cyberdyne: A Leap to the Future

By: Doug J. Chung and Mayuka Yamazaki

Cyberdyne Inc. was a Japanese technology venture that wanted to commercialize a hybrid assistive limb (HAL). HAL was a robotic exoskeleton system for people who had difficulty walking due to nervous system disabilities resulting from stroke, spinal cord injury (SCI),... View Details

Keywords: Go-to-market Strategy; Pricing; Sales Channel; Technological Innovation; Marketing; Sales; Distribution; Strategy; Medical Devices and Supplies Industry

19 Dec 2022
Research & Ideas

The 10 Most Popular Articles of 2022

don’t forget these: Does Hybrid Work Actually Work? Insights from 30,000 Emails How often should employees come to the office? In the first large-scale study of its kind, Prithwiraj Choudhury finds that View Details

Keywords: by Danielle Kost

February 2009 (Revised March 2013)
Case

Shanghai Diligence Law Firm (A)

By: Robert G. Eccles and Catherine Zhang

Shanghai Diligence Law Firm, started in January 2006, is a rapidly growing law firm in China's burgeoning legal services market. In addition to the usual challenges facing all professional service firms (picking and retaining talent and building a desired client... View Details

Keywords: Business Startups; Compensation and Benefits; Retention; Growth and Development Strategy; Service Operations; Motivation and Incentives; Legal Services Industry; China

2012
Working Paper

Conflict Policy and Advertising Agency-Client Relations: The Problem of Competing Clients Sharing a Common Agency

By: Alvin J. Silk

What restrictions should be placed on advertising agencies with respect to serving accounts or clients that are competitors of one another in order to avoid conflicts in interest? In recent decades, the advertising and marketing services industry has undergone a number... View Details

Keywords: Advertising; Service Delivery; Competition; Conflict of Interests; Policy; Practice; Advertising Industry; United States