front line employees - Publications - Faculty & Research

03 Mar 2008
Research & Ideas

Marketing Your Way Through a Recession

advertisements by shifting from 30-second to 15-second advertisements, substituting radio for television advertising, or increasing the use of direct marketing, which gives more immediate sales impact. 4. Adjust product portfolios. Marketers must reforecast demand for... View Details

Keywords: by John Quelch

17 May 2017
Research & Ideas

Minorities Who 'Whiten' Job Resumes Get More Interviews

outcome in order to meet those goals.” The bottom line for business leaders who are hiring, she says: “Once you receive applications, you need to make sure they are evaluated fairly.” [Image: sturti] Related Reading: Black Business... View Details

Keywords: by Dina Gerdeman

Research Summary

Overview

By: Kris Johnson Ferreira

Professor Ferreira's research primarily focuses on how retailers can use algorithms to make better revenue management decisions, including pricing, product display, and assortment planning. In the retail industry, anticipating consumer demand is arguably one of the... View Details

Keywords: E-commerce; Analytics; Revenue Management; Pricing; Assortment Planning; Field Experiments; Operations; Supply Chain; Supply Chain Management; Retail Industry

31 Oct 2023
HBS Case

Checking Your Ethics: Would You Speak Up in These 3 Sticky Situations?

loyalties among clients, colleagues, and partners can present ethical issues that can be difficult to manage, says David Fubini, a senior lecturer at Harvard Business School. “You are an adviser. You are not an employee of the company you... View Details

Keywords: by Michael Blanding; Consulting

22 Nov 2023
Research & Ideas

Humans vs. Machines: Untangling the Tasks AI Can (and Can't) Handle

Consulting Group employees work with AI: Humans are still needed to make that call. To operationalize AI successfully, managers must carefully select its applications, train workers in using it properly, and quickly move the View Details

Keywords: by Rachel Layne; Information Technology; Technology

15 Aug 2023
Research & Ideas

Why Giving to Others Makes Us Happy

When budgeting for expenses, people may want to consider including a line item for giving, since a growing body of research shows that spending money on others can provide a mental boost. Harvard Business School Assistant Professor Ashley... View Details

Keywords: by Michael Blanding

14 Dec 2021
Op-Ed

To Change Your Company's Culture, Don't Start by Trying to Change the Culture

insulted and angry. But Twitter hasn’t backed down from the idea and has even promoted Davis. Employee dissatisfaction, the company said, is sometimes the cost of shaking things up. "Culture gets changed by doing real work in View Details

Keywords: by Michael Beer

07 Feb 2022
Research & Ideas

Digital Transformation: A New Roadmap for Success

front lines of their organizations and, as a consequence, their customers. Leaders need to be aware of these blind spots and empower their employees—including those closest to the customer experience—to take... View Details

Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards

11 Sep 2017
Research & Ideas

Why Employers Favor Men

Workers were simply identified to potential employers as either born in an even month or an odd month. (In reality, but unknown to the employers, the researchers labeled all women candidates as odd-month, and all men as even-month.) Using test results as their guide,... View Details

Keywords: by Dina Gerdeman

09 May 2012
Research & Ideas

Clayton Christensen’s “How Will You Measure Your Life?”

debt, it was forced to declare bankruptcy. The bank was sold to ING for just 1 pound. Twelve hundred employees lost their jobs, some of them his friends. And Leeson was sentenced to six and a half years in a Singaporean prison. How could... View Details

31 Oct 2023
Research & Ideas

Beyond the 'Business Case' in DEI: 6 Steps Toward Meaningful Change

force, and diversity recruiters can offer guidance and accountability, but they cannot do this work for the entire company. The CEO, hiring managers, and team leads across the enterprise should not only partner with DEI professionals, but also work on the View Details

Keywords: by Katherine Hutt Scott and Barbara DeLollis

05 Sep 2023
Book

Thriving After Failing: How to Turn Your Setbacks Into Triumphs

economy, managers need to send the message that they support employees even when they make mistakes, she says. “Each and every one of us is a fallible human being. That’s not a choice or a judgment, that’s just a fact,” Edmondson says.... View Details

Keywords: by Michael Blanding

22 Aug 2016
Research & Ideas

Master the One-on-One Meeting

Whether you’re a CEO or a line manager, your team is just as important as a group as its members are as individuals. Today’s tech companies offer many perks to attract and retain the best employees. We offer competitive salaries, training... View Details

Keywords: by Julia B. Austin

27 Sep 2018
Research & Ideas

Religion in the Workplace: What Managers Need to Know

communicated so people on the front line don’t have to decide how to work through these issues and make things up in the moment.” Muslim headscarf meets retailer’s dress code Sporting goods retailer... View Details

Keywords: by Dina Gerdeman; Food & Beverage; Apparel & Accessories

2022
Working Paper

Politics at Work

By: Emanuele Colonnelli, Valdemar Pinho Neto and Edoardo Teso

We study how individual political views shape firm behavior and labor market outcomes. Using new micro-data on the political affiliation of business owners and private-sector workers in Brazil over the 2002–2019 period, we first document the presence of political... View Details

Keywords: Private Sector; Employees; Prejudice and Bias; Brazil

Citation

Read Now

11 Apr 2023
Op-Ed

The First 90 Hours: What New CEOs Should—and Shouldn't—Do to Set the Right Tone

whether they’re staying or leaving. Also, schedule introductory conversations with key customers and employees. You may even want to approach some former employees or board members and ask for their insights. When you arrive, you should... View Details

Keywords: by John Quelch

16 Oct 2023
HBS Case

Advancing Black Talent: From the Flight Ramp to 'Family-Sustaining' Careers at Delta

largest employer for three decades. When Bastian took the helm as CEO of Delta Air Lines in 2016, he questioned why only 21 percent of the company’s 90,000 employees were Black, especially since the company... View Details

Keywords: by Lane Lambert; Air Transportation

07 Jul 2022
HBS Case

How a Multimillion-Dollar Ice Cream Startup Melted Down (and Bounced Back)

and in retail chains with lots and lots of stores, they use what are called co-packers, third-party factories, that will make ice cream to your specifications. That was always an option for Ample Hills.” Hiring a co-packer would have helped Ample Hills scale production... View Details

Keywords: by Pamela Reynolds

31 Jan 2022
Research & Ideas

Where Can Digital Transformation Take You? Insights from 1,700 Leaders

tenets of effective leadership are familiar, but everything is happening much, much faster. And the task is not to cross the finish line and turn off the engine, but to get comfortable—as a leader and as a company—with this new pace and... View Details