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- Faculty Publications (2,541)
Show Results For
- All HBS Web
(11,578)
- People (96)
- News (4,310)
- Research (4,054)
- Events (80)
- Multimedia (274)
- Faculty Publications (2,541)
- Sep 01 2016
- Testimonial
Accessing a World of Experience
- 25 Jul 2022
International Perspectives Series: Student Experience
Meet current HBS students from around the world and hear about their MBA experience as international students. They will share their backgrounds and how they have cultivated their personal and professional interests while at HBS. View Details
- 01 Jun 2015
- News
Learning from Global Immersion Experiences
of Business Administration The wisdom of the Turkish proverb, “A tribulation is better than a hundred warnings,” was not lost on the HBS students who traveled to Istanbul this year as part of the required, yearlong FIELD (Field Immersion View Details
- Web
Your Personalized Experience | MBA
Your Personalized Experience From establishing long-term career goals to updating your resume, we’re here to help students through each step of the career search journey. The Career & Professional Development (CPD) office is dedicated to... View Details
- Web
MBA Experience - Business & Environment
MBA Experience Take advantage of environmentally related academic, career, extracurricular & entrepreneurial opportunities. Curriculum A list of our environmentally-related elective courses, first-year cases, cross-registration courses,... View Details
- 06 Mar 2024
- News
A Peek at the MBA Experience
- February 2024
- Teaching Note
Orchadio's First Two Split Experiments
By: Iavor I. Bojinov and Jessie Li
Teaching Note for HBS Case No. 622-015. View Details
- Mar 2006
- Conference Presentation
Monetary Analysis: The ECB Experience
By: Huw Pill and Tuomas Rautanen
- January 10, 2011
- Column
Learning from Sustainable Community Experiments
By: Amy Edmondson, Tiona Zuzul and Robert Eccles
Edmondson, Amy, Tiona Zuzul, and Robert Eccles. "Learning from Sustainable Community Experiments." Blog: Early Ecocities. Economist: The Ideas Economy (January 10, 2011).
- 15 Jul 2008
- News
Experience vs. Information, Part 2
- 15 Dec 2017
- Video
Playing Around with Customer Experience
The Surprising Power of Online Experiments
In the fast-moving digital world, even experts have a hard time assessing new ideas. Case in point: At Bing a small headline change an employee proposed was deemed a low priority and shelved for months until one engineer decided to do a quick online controlled... View Details
- 24 Nov 2014
- News
Why businesses need to design more reliable experiments
- 22 Apr 2014
- News
Learning from experience and analysis
HBS Assistant Professor Ethan Bernstein (JD/MBA 2002, DBA 2013) talks about how HBS research and teaching help others learn from both experience and analysis. (Published April 2014) View Details
- 29 Jul 2021
International Perspective Series: Student Experience
Meet current HBS students from around the world and hear about their MBA experience as international students. They will share their backgrounds and how they have cultivated their personal and professional interests while at HBS. View Details
- September 2011 (Revised February 2013)
- Case
Cleveland Clinic: Improving the Patient Experience
By: Ananth Raman and Anita L. Tucker
Healthcare has traditionally focused on medical outcomes and financial performance. The big question is always, "How much is it going to cost?" What would happen, though, if healthcare also considered the question of "How does the patient feel?" This case looks at the... View Details
Keywords: Health Care and Treatment; Customer Satisfaction; Performance Improvement; Service Delivery; Value Creation; Personal Characteristics; Human Needs
Raman, Ananth, and Anita L. Tucker. "Cleveland Clinic: Improving the Patient Experience." Harvard Business School Case 612-031, September 2011. (Revised February 2013.)
- 2013
- Working Paper
Work Design Drivers of Organizational Learning about Operational Failures: A Laboratory Experiment on Medication Administration
By: Anita L. Tucker
Operational failures persist in hospitals, in part because employees work around them rather than attempt to prevent recurrence. Drawing on a process improvement tool—the Andon cord—we examine three work design components that may foster improvement-oriented behaviors:... View Details
Keywords: Health Care; Process Improvement; Organizational Learning; Behavioral Operations; Prosocial Behavior; Experiments; Organizational Change and Adaptation; Behavior; Performance Improvement; Health Care and Treatment; Business Processes; Health Industry
Tucker, Anita L. "Work Design Drivers of Organizational Learning about Operational Failures: A Laboratory Experiment on Medication Administration." Harvard Business School Working Paper, No. 13-044, November 2012. (Revised September 2013.)
- Article
Productivity Orientation and the Consumption of Collectable Experiences
By: Anat Keinan and Ran Kivetz
This research examines why consumers desire unusual and novel consumption experiences and voluntarily choose leisure activities, vacations, and celebrations that are predicted to be less pleasurable. For example, consumers sometimes choose to stay at freezing ice... View Details
Keywords: Experience and Expertise; Innovation and Invention; Marketing Strategy; Consumer Behavior; Performance Productivity
Keinan, Anat, and Ran Kivetz. "Productivity Orientation and the Consumption of Collectable Experiences." Journal of Consumer Research 37, no. 6 (April 2011). (Winner, 2011 Ferber Award. Finalist, 2014 Best Article Award for a paper published in JCR in 2011.)
- 11 Jul 2017
- News
A better way to measure the patient experience
- March 2009
- Article
Customer Experience Creation: Determinants, Dynamics and Management Strategies
By: Leonard A. Schlesinger, Peter C. Verhoef, Katherine N. Lemon, A. Parasuraman, Anne Roggeveen and Michael Tsiros
Retailers, such as Starbucks and Victoria's Secret, aim to provide customers a great experience across channels. In this paper we provide an overview of the existing literature on customer experience and expand on it to examine the creation of a customer experience... View Details
Keywords: Customer Focus and Relationships; Business Strategy; Growth and Development Strategy; Retail Industry
Schlesinger, Leonard A., Peter C. Verhoef, Katherine N. Lemon, A. Parasuraman, Anne Roggeveen, and Michael Tsiros. "Customer Experience Creation: Determinants, Dynamics and Management Strategies." Journal of Retailing 85, no. 1 (March 2009).