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Why You Might Want to Say Goodbye to the Annual Performance Review | Working Knowledge

Professor of Business Administration, Emerita, at HBS. Learning from the Progress experience The Harvard researchers found that Progress Software improved employee retention and job satisfaction rates among... View Details

11 Jan 2000
Research & Ideas

Calling All Managers: How to Build a Better Call Center

of an organization," they continue. "How well a business is able to manage and implement the service delivery process has a direct effect on retention of existing clients, and can have a significant impact on acquiring new... View Details

Keywords: by Martha Lagace; Service; Financial Services

2022
White Paper

Building from the Bottom Up: What Business Can Do to Strengthen the Bottom Line by Investing in Front-line Workers

By: Joseph B. Fuller and Manjari Raman

A significant number of American workers—44%—are employed in low wage jobs at the front line of industries. Despite undertaking some of the most tedious, dirtiest, and most dangerous jobs, low-wage workers are—and have long been—the most likely to be overlooked by... View Details

Keywords: COVID-19; Labor Market; Low-wage Workers; Worker Welfare; Churn/retention; Morale; Jobs and Positions; Employees; Wages; Retention; Well-being; Human Resources

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11 Jul 2011
Research & Ideas

Non-competes Push Talent Away

start-up firm in Silicon Valley when one of his employees decided to quit and go work for a direct competitor down the street. "I told him, 'Hey, you can't do that. Didn't we make you sign a non-compete?' " Marx recalls. "He kind of... View Details

Keywords: by Carmen Nobel; Technology

01 Sep 2012
News

A Silent Workplace Crisis

in the health, productivity, and retention of their experienced employees, addressing the issue of aging and elder care makes both economic and strategic sense. Yet the number of employers offering elder-care referrals is declining... View Details

Keywords: Janet Simpson Benvenuti; caregiving; aging; Nursing and Residential Care Facilities; Health, Social Assistance

January 2011 (Revised March 2011)
Case

Development and Promotion at North Atlantic Hospital

By: Boris Groysberg, Lisa Leffert, Kerry Herman and Libby Williams

Dr. Elizabeth Harris, Chair of the Department of Anesthesiology (DA) at North Atlantic Hospital (NAH), faces several significant challenges. Staff satisfaction surveys confirmed her assessment that department faculty morale was low, the tenure and promotion system was... View Details

Keywords: Training; Employees; Retention; Performance Evaluation; Personal Development and Career; Motivation and Incentives; Health Industry

May 1996 (Revised November 2018)
Case

Ecolab, Inc.

By: Ashish Nanda

By 1993, Ecolab has established a dominant market position in the institutional cleaning industry. As the company’s principal competitor, Diversify, drives sales aggressively, Ecolab president Al Schuman faces a choice about how best to market Ecolab’s offerings.... View Details

Keywords: Customer Relationship Management; Employees; Retention; Marketing Strategy; Risk Management; Service Industry

August 1999 (Revised October 2000)
Case

Millennium Media, Inc. and John Voorenberg

By: David A. Thomas

Millenium Media's CEO reviews the company diversity report and considers the challenges of maintaining a diverse workforce in light of the news that three individuals, two of whom are people of color, are leaving for opportunities with a competitor. View Details

Keywords: Diversity; Employee Relationship Management; Resignation and Termination; Retention; Leadership Style; Problems and Challenges; Competition

28 Aug 2019
Blog Post

Know Your Audience: Recruiting HBS Students for Investment Banking

addition, Kurt notes that students he coaches are consistently drawn to banks with a strong HBS alumni presence. “Banks that show HBS alumni retention over one, two, and three years tend to get high response (in terms of interest and... View Details

Web

Fostering Candor in Teams and Organizations - Recruiting

collaboration, along with employee retention and growth, are the true goals. To achieve these ends, leaders must create work environments where employees truly feel comfortable... View Details

30 Dec 2013
Research & Ideas

Most Popular Articles of 2013

Best Employees Many companies hand out awards such as "employee of the month," but do they work to motivate performance? Not really, says Ian Larkin. In fact, they may turn off your best employees... View Details

Keywords: by Staff

04 Jan 2021
What Do You Think?

How Do We Sustain Organization Diversity?

successes, the distraction of a later effort to improve gender diversity, the disproportionate number of Black employees laid off in a major downsizing, a drop in the number of Black candidates in the pipeline, and weak View Details

Keywords: by James Heskett

August 2006 (Revised June 2007)
Case

Shapiro Global

By: Thomas J. DeLong, Michael Brookshire, Monica Haugen, Michelle Kravetz and Sarah Sommer

Su Yee Goh, a director in a Singapore office, considers a proposal by a pregnant female executive for an alternative work arrangement so that she could both continue to work and spend more time with her family. Goh wants to keep the executive at Shapiro Global, but is... View Details

Keywords: Disruption; Globalized Firms and Management; Employee Relationship Management; Retention; Work-Life Balance; Singapore