Publications

Keywords: Corporate Governance; Governance Controls; Governing Rules, Regulations, and Reforms; Governing and Advisory Boards; Executive Compensation; Lawsuits and Litigation; Crisis Management; Mission and Purpose; Organizational Design; Business and Community Relations; Business and Government Relations; Crime and Corruption; Business Organization; Business Model; Ethics; Corporate Accountability; Governance Compliance; Policy; Compensation and Benefits; Resignation and Termination; Laws and Statutes; Legal Liability; Business or Company Management; Risk Management; Business Processes; Organizational Culture; Organizational Structure; Failure; Agency Theory; Business and Shareholder Relations; Business and Stakeholder Relations; Risk and Uncertainty; Salesforce Management; Public Opinion; Banking Industry; North and Central America

June 2017 (Revised September 2021)
Case

Sales Misconduct at Wells Fargo Community Bank

By: Suraj Srinivasan, Dennis W. Campbell, Susanna Gallani and Amram Migdal

Set in early 2017, this case examines widespread sales misconduct at Wells Fargo Community Bank. Wells Fargo's governance and controls are described in the lead up to the September 2016 announcement that Wells Fargo had settled with regulators for $185 million in... View Details

January 1992
Teaching Note

Communications Satellite Corporation TN

By: William E. Fruhan Jr.

Teaching Note for (9-276-195). View Details

Keywords: Cost of Capital; Equity; Risk and Uncertainty; Communications Industry

01 Apr 2000
News

A "Growing" Online Community

year expanding throughout Latin America. Agropool's revenues will come from fees charged to companies selling products on its Web site. With the online community growing in Latin America, Grippo noted the importance of teamwork among new... View Details

Research Summary

Regulatory negotiations and risk communication

In the pharmaceutical industry a drugs benefits and risks are constantly being weighed by companies, regulators, physicians and drug consumers. While companies and regulators must make decisions based on population statistics about drug outcomes, physicians and drug... View Details

Article

Online Community as Space for Knowledge Flows

By: Samer Faraj, Georg von Krogh, Eric Monteiro and Karim R. Lakhani

Online communities frequently create significant economic and relational value for community participants and beyond. It is widely accepted that the underlying source of such value is the collective flow of knowledge among community participants. We distinguish the... View Details

Keywords: Knowledge Sharing; Value Creation; Collaborative Innovation and Invention

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Community | Research Associates

Community Apply Now Harvard Business School (HBS) is home to a vibrant and dynamic community of aspiring doctoral students. While working with faculty will sharpen the skills needed for PhD studies, doing so... View Details

01 Mar 2023
News

Fostering a Supportive Community

which aims to foster a supportive community where first-generation and low-income students and allies can enjoy the HBS experience together through events and programs. The club collaborates with similar clubs across Harvard University... View Details

Keywords: Jennifer Mele

20 Mar 2024
News

Free Speech and Community Values Working Group Q+A

18 Apr 2011
Research & Ideas

It’s Not Nagging: Why Persistent, Redundant Communication Works

redundant communication, coupled with an escalating sense of urgency, is integral to communicating because it gets the job done. New research shows that getting employees to listen up and deliver isn't so different. “Those without power... View Details

Keywords: by Kim Girard

21 Jul 2019
Working Paper Summaries

Why Do User Communities Matter for Strategy?

Keywords: by Sonali K. Shah and Frank Nagle

April 2004
Teaching Note

Peninsula Community Foundation (TN)

By: James E. Austin, Jane Wei-Skillern and Alexis Lefort

Teaching Note to (9-304-015). View Details

Keywords: Financial Services Industry

January 1999 (Revised March 2004)
Case

Mobile Communications Tokyo, Inc.

Describes a young Japanese telecommunications equipment and software company. The founder and president, Hatsuhiro Inoue, has just seen revenues double over the last two years and expects further rapid growth. The company currently has three product lines:... View Details

Keywords: Growth Management; Initial Public Offering; Financial Markets; Telecommunications Industry; Tokyo; United States

May 1999
Supplement

African Communications Group, Supplement

Supplements the case. View Details

October 1993 (Revised July 1995)
Case

European Communication Management Ltd.

By: John A. Quelch

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March 1996 (Revised November 1999)
Case

Wildfire Communications Inc. (B)

By: Jeffrey F. Rayport and Jamie O'Connell

Supplements the (A) case. View Details