by Zoë Chance - Publications - Faculty & Research

28 Jun 2017
Research & Ideas

Minimum Wage Hikes Drive (Lousy) Restaurants Out of Business

restaurants awarded five stars on the popular Yelp review service managed to carry on business as usual, despite a $1 increase in the minimum wage. But restaurants with a mediocre 3.5-star rating didn’t fare as well; the same $1 wage increase led to a 14 percent... View Details

Keywords: by Dina Gerdeman; Food & Beverage

15 Jan 2007
Research & Ideas

The Business of Free Software

latter derives solely from the voluntary efforts of vendors' employees. Not surprisingly, they find that the money-driven cluster consists mostly of high impact OSS projects that draw customers to a vendor's mainly proprietary, core businesses. "OSS is a business... View Details

Keywords: by Julia Hanna; Computer

14 Mar 2011
Research & Ideas

Water, Electricity, and Transportation: Preparing for the Population Boom

By 2050, the Earth's population will likely exceed 9 billion people, up 30 percent from 6.9 billion today, according to projections from both the US Census Bureau and the United Nations. What's more, the population in the world's cities is expected to increase by 3... View Details

Keywords: by Carmen Nobel

06 Jan 2016
What Do You Think?

Why Do Leaders Get Their Timing Wrong?

bias toward short-term results, as well as any hubris on their part, and to discover blind spots, top management should cultivate and rely on its strategy team, including employees, board members and consultants, to reduce the chance of... View Details

Keywords: by James Heskett; Auto; Fashion

21 Feb 2023
Research & Ideas

What's Missing from the Racial Equity Dialogue?

new but growing movement among employers to hire returning citizens. One good example is the Second Chance Business Coalition. This momentum has been bolstered by firms like JPMorgan Chase that are starting... View Details

Keywords: by Danielle Kost

27 Apr 2020
Research & Ideas

How Remote Work Changes What We Think About Onboarding

from virtual onboarding to managing anxiety and stress. Over the next few months, I will try to tackle them one by one in this space. COVID-19 has turned many companies into federations of remote workplaces, but without much guidance on... View Details

Keywords: by Boris Groysberg

02 Apr 2007
Lessons from the Classroom

Making the Move to General Manager

People achieve success in the early years of their career by specializing and becoming functional experts—in essence, they succeed by knowing more and more about less and less, says Benjamin C. Esty, chair... View Details

Keywords: by Martha Lagace

17 Oct 2013
Working Paper Summaries

Sharing Design Rights: A Commons Approach for Developing Infrastructure

Keywords: by Nuno Gil & Carliss Y. Baldwin

01 Aug 2007
Op-Ed

Company Town: Fixing Corrupt Governments

consider becoming candidates. This is not a call for privatization of services (like trash pickup), which is already widespread. Instead, it's a suggestion that the job of mayor itself be awarded by voters to a private firm. Unlike other... View Details

Keywords: by Eric Werker

05 Oct 2020
Book

Want to Be Happier? Make More Free Time

missed her cousin’s funeral and a chance to meet her best friend’s newborn because of work trips—Whillans spent that Christmas alone in her apartment reflecting on her missteps and started writing her book, Time Smart: How to Reclaim Your... View Details

Keywords: by Dina Gerdeman

02 Aug 2020
What Do You Think?

Is the 'Experimentation Organization' Becoming the Competitive Gold Standard?

things and keep what works.” It is not by chance that nearly all of their private sector examples come from high tech, where employees are being trained in large numbers to routinely conduct experiments that... View Details

Keywords: by James Heskett; Technology

23 Jul 2024
Research & Ideas

Forgiving Medical Debt Won't Make Everyone Happier

point—comes too late to have a meaningful impact on people's lives.” “We're not saying that medical debt doesn't matter,” says Harvard Business School Assistant Professor Raymond Kluender, the study’s lead author, noting researchers were surprised View Details

Keywords: by Rachel Layne; Health

19 Mar 2012
HBS Case

HBS Cases: Overcoming the Stress of ‘Englishnization’

While many Frenchco workers were angry about the English-language mandate, Neeley says a small number of highly fluent workers viewed the change as a chance to perfect their English by asking for feedback... View Details

Keywords: by Kim Girard

25 Jul 2005
Research & Ideas

Fool vs. Jerk: Whom Would You Hire?

found that if someone is strongly disliked, it's almost irrelevant whether or not she is competent; people won't want to work with her anyway. By contrast, if someone is liked, his colleagues will seek out every little bit of competence... View Details

Keywords: by Tiziana Casciaro & Miguel Sousa Lobo

06 Apr 2009
Research & Ideas

Cheers to the American Consumer

concerned or burdened by history. Many live for today or for the next new thing. Early adopters and lead users of new products are listened to and applauded. Their opinions are sought on the Internet. They can accelerate adoption of a new... View Details

Keywords: by John Quelch

18 Apr 2017
First Look

First Look at New Ideas, April 18

March 27, 2017 Harvard Business Review How the Water Industry Learned to Embrace Data By: Cespedes, Frank V., and Amir Peleg Abstract—Most current talk about “big data” seems to assume the disintermediation or replacement of physical assets View Details

Keywords: by Sean Silverthorne

26 Apr 2024
HBS Case

Deion Sanders' Prime Lessons for Leading a Team to Victory

subordinates accountable, but they have no clue how to do that,” says Harvard Business School Senior Lecturer Hise Gibson in explaining what drew him to study Sanders’ sometimes-controversial leadership style. Gibson, who played football at West Point and spent 25... View Details

Keywords: by Avery Forman; Sports

16 Sep 2013
Research & Ideas

Earnings Calls That Get Lost in Translation

The CEO's key to a successful earnings call with investors? Crystal clear communication. Earnings calls are typically held after the release of quarterly earnings, allowing company executives a chance to brief investors, analysts, and... View Details