by Zoë Chance - Publications - Faculty & Research

07 Jul 2011
What Do You Think?

So We Adapt. What’s the Downside?

that "Where I believe we need more than ever to be strident and more fixed is in our intolerance of unacceptable behavior by our leaders." Both commitment and adaptability have their place. Jeffrey Cufaude reminded us that Jim... View Details

Keywords: by Jim Heskett

23 Jul 2012
Research & Ideas

The Power of Conversational Leadership

than 100 companies. "We were struck by how often that word 'conversation' kept popping up," Slind says. "CEOs, especially, expressed an aspiration to promote a conversation in their organization. They talked about wanting everyone to be... View Details

Keywords: by Carmen Nobel

13 Mar 2023
Op-Ed

How Leaders Should Leave

will you gain by resigning, and what will you give up? Are your skills in such strong demand that you are already being approached by recruiters? Meet with the boss. No one likes a surprise exit, so don’t... View Details

Keywords: by John Quelch

06 Mar 2017
Research & Ideas

Why Comparing Apples to Apples Online Leads To More Fruitful Sales

the best chance of ringing in a sale if the considered product is surrounded by related items in the same category, rather than a mishmash of random, unrelated items, Karmarkar says. In other words, if a... View Details

Keywords: by Dina Gerdeman; Retail; Advertising

04 Jun 2009
Working Paper Summaries

Can a Continuously-Liquidating Tontine (or Mutual Inheritance Fund) Succeed where Immediate Annuities Have Floundered?

Keywords: by Julio J. Rotemberg; Financial Services

Blog

Inside the Learning: Sustainability—on Campus and Beyond

preparing, and serving food in ways that maximize sustainability while providing healthy meals. Learn more You can also play a role by being more mindful of your on-campus practices. Review some steps you can take to make your stay on... View Details

19 Feb 2014
Research & Ideas

Racist Umpires and Monetary Ministers

have broader implications beyond baseball, says Parsons. A person concerned about being discriminated against may be less likely to take chances, sticking instead to more objectively measurable tasks, in the same way that a pitcher stops taking View Details

Keywords: by Michael Blanding; Sports; Information; Publishing

04 Jul 2016
Research & Ideas

Is Your Org Chart Stuck in a Rut? Try a Scientific Experiment

If you want to be awed by the pace of technological advancement over the past few decades, compare the capabilities of a bulky PC from 1984 with those of a sleek smartphone in 2016. You’ll find stark differences. But if you want to be... View Details

Keywords: by Carmen Nobel

22 Feb 2008
Working Paper Summaries

Consumer Demand for Prize-Linked Savings: A Preliminary Analysis

Keywords: by Peter Tufano, Nick Maynard & Jan-Emmanuel De Neve; Financial Services

30 Apr 2014
Research & Ideas

Venture Investors Prefer Funding Handsome Men

entrepreneur is perceived as stereotypically masculine vs. feminine? Is a female entrepreneur more likely to be funded if her business targets female customers? Will a successful track record increase a woman's chances of securing... View Details

Keywords: by Carmen Nobel; Financial Services

22 Oct 2019
Research & Ideas

Use Artificial Intelligence to Set Sales Targets That Motivate

is no chance of meeting it,” says Doug J. Chung, MBA Class of 1962 Associate Professor of Business Administration in the Marketing unit at Harvard Business School. "The salesperson will be discouraged, and just as unlikely to work to... View Details

Keywords: by Michael Blanding

October 1997
Case

Paula Morton

By: Hugo Uyterhoeven, Inna Feyns, Sean D. Keohane and Linda LaGorga

An MBA student is offered a job to turn around a publishing company with little chance of survival. The student is between her first and second year at Harvard Business School (HBS). The case describes both her management philosophy and the actions taken. The document... View Details

Keywords: Management; Information Publishing; Adoption; Leadership Development; Business or Company Management; Management Teams; Theory; Publishing Industry

Citation

Find at Harvard

09 Oct 2017
Research & Ideas

Fearing Fox News, Democratic-leaning Companies Delayed Negative Announcements

individual contracts with each town or city they serve, after bidding against other cable providers for the chance to do so. They then, in turn, receive fees from broadcasters to be included in their limited channel lineup in each area.... View Details

Keywords: by Jen Deaderick; Media & Broadcasting

06 Oct 2020
Sharpening Your Skills

18 Tips Managers Can Use to Lead Through COVID's Rising Waters

seven “C” attributes shared by effective coronavirus leaders. Calm. Your folks, your employees, your customers, your suppliers, are going to be looking to you as a leader to project a sense of calm through this difficult, uncertain... View Details

Keywords: by Sean Silverthorne

25 Jul 2005
Research & Ideas

Fool vs. Jerk: Whom Would You Hire?

found that if someone is strongly disliked, it's almost irrelevant whether or not she is competent; people won't want to work with her anyway. By contrast, if someone is liked, his colleagues will seek out every little bit of competence... View Details

Keywords: by Tiziana Casciaro & Miguel Sousa Lobo

20 Apr 2021
Book

A Simple Question That Can Guide Companies to Epic Success

feel unreasonably stretched, here is your chance to cut back. Unless an initiative promises to increase WTP or decrease WTS, it is not worth pursuing. Reprinted by permission of Harvard Business Review... View Details

Keywords: by Danielle Kost

25 Aug 2003
Research & Ideas

Why IT Does Matter

people when a part or system is about to fail. Often, only the senior management team's imagination limits new IT-based opportunities. Our research suggests the following: New technologies will continue to give companies the chance to... View Details

Keywords: by F. Warren McFarlan & Richard L. Nolan

01 Nov 1999
Research & Ideas

John H. Patterson and the Sales Strategy of the National Cash Register Company, 1884 to 1922

cash. You change a coin or bill. Am I right? Now, sir, this register* makes the entries. The indication* of the transaction shows through this glass.* The amount* of the last recorded transaction is always visible, and the records are made View Details

Keywords: by Walter A. Friedman

04 Jan 2022
What Do You Think?

Firing McDonald’s Easterbrook: What Could the Board Have Done Differently?

(iStockphoto/tofumax) A corporate board’s most important decision is selecting the organization’s CEO. By the same token, one could argue that a board’s most distasteful decision concerns firing a CEO. Once directors agree to release the... View Details

Keywords: by James Heskett

14 Jul 2014
Research & Ideas

Pay Attention To Your ‘Extreme Consumers’

consumer, which gets rid of the noise in an effort to study the majority of customers, but also gets rid of people who are potentially leading the category," she says. “Often the lovers or haters of a product can be the canary in the coal mine” View Details