by Robert Eccles - Publications - Faculty & Research

07 Jul 2022
HBS Case

How a Multimillion-Dollar Ice Cream Startup Melted Down (and Bounced Back)

Ice cream making started as a quirky hobby for Brian Smith, whose zeitgeisty flavors and fresh ingredients would become his trademark. For example, his “God Save the Cream,” inspired by the 2018 Royal Wedding of Prince Harry and Meghan... View Details

Keywords: by Pamela Reynolds

Conference Presentation

CORE Seminar

By: Robert G. Eccles Jr.

Leading Professional Service Firms
(30-session EC course in Winter Term)
September 15, 2009
Robert G. Eccles View Details

Keywords: Service Industry

Citation

21 Dec 2009
Research & Ideas

Good Banks, Bad Banks, and Government’s Role as Fixer

systemically risky institutions, it would jeopardize its political independence. And that would be a big mistake. Excerpt: the New Structure Of U.s. Financial Regulation by Robert Pozen, from Too Big To Save... View Details

Keywords: by Roger Thompson; Banking; Financial Services

29 Nov 2022
Research & Ideas

How Much More Would Holiday Shoppers Pay to Wear Something Rare?

Do you have that one friend who seems to snag the coolest, most fashionable shoes, jewelry, or clothes? Now new research shows that when luxury goods companies cater to these trendy consumers by controlling how rare certain items... View Details

Keywords: by Michael Blanding; Retail

28 Apr 2010
Research & Ideas

Earth Day Reflections

Below are the views that faculty shared with the HBS community on Earth Day. 1. Robert G. Eccles Senior Lecturer of Business Administration and author of One Report: Integrated Reporting for a Sustainable... View Details

Keywords: by Staff

11 Apr 2012
Research & Ideas

The High Risks of Short-Term Management

companies are being managed for the long term." Their first order of business was to determine a method for categorizing companies on the short-term/long-term continuum. The answer came in the very words used by executives to discuss... View Details

Keywords: by Sean Silverthorne; Financial Services

07 Mar 2022
Research & Ideas

Effective Leaders Share the Spotlight with Their Teams

During a 2017 Amgen earnings call, CEO Robert Bradway began answering an analyst’s question, then turned to colleague Sean Harper and said, “Sean, I'll let you talk about the specifics.” Bradway’s simple act of calling on Harper to add... View Details

Keywords: by Pamela Reynolds

05 Aug 2015
Research & Ideas

How Hormones Foretell Whether People Will Cheat

in the August 2015 issue of the Journal of Experimental Psychology: General, the paper was co-authored by a team of behavioral economists and psychologists: Jooa Julia Lee, a postdoctoral fellow at Harvard University; Francesca Gino, a... View Details

Keywords: by Carmen Nobel

02 Jan 2024
Research & Ideas

10 Trends to Watch in 2024

The lightning-fast ascent of generative AI isn’t the only sea change on the horizon for businesses in the new year. The global economy is in flux as war, climate change, trade issues, and infrastructure problems demand attention. Many companies continue to struggle to... View Details

Keywords: by Rachel Layne

21 Sep 2015
Book

What It Takes to Learn to Be a Leader

Keywords: by Roberta Holland

23 Jun 2022
Research & Ideas

All Those Zoom Meetings May Boost Connection and Curb Loneliness

remote work. “There’s a huge value to real interactions even if they are occurring virtually,” says Goldenberg, who is a psychologist by training and an assistant professor at HBS. To test online experiences, the group took advantage of... View Details

Keywords: by Michael Blanding

06 Jun 2024
Research & Ideas

How Younger Immigrants Gain an Edge in American Business

between Vietnamese women and US servicemen, writing that they were largely “jobless, homeless, uneducated, unwanted, barely able to speak English” when they arrived to America. Spurred in part by outrage sparked View Details

Keywords: by Rachel Layne

27 Apr 2016
Research & Ideas

How the FBI Reinvented Itself After 9/11

It is hard to imagine a more difficult and tragic trial by fire for a new leader. On September 4, 2001, Robert Mueller started his new job as the sixth director of the Federal Bureau of Investigation. A mere... View Details

Keywords: by Carmen Nobel

30 Sep 2019
Book

6 Steps to Building a Better Workplace for Black Employees

treated fairly within their larger organizations. “These surveys should be broken down by demographic categories, including race and gender, to identify certain populations that have a lower engagement or sense of commitment to the... View Details

Keywords: by Dina Gerdeman

13 Mar 2023
Research & Ideas

The Power of Personal Connections: How Shared Experiences Boost Performance

could have positive long-term implications to any organization’s success. “We were surprised by the magnitude of the effects,” Pany says, noting that future studies could examine just how such relationships form and evolve. “There’s just... View Details

Keywords: by Rachel Layne; Health

02 Mar 2007
What Do You Think?

What Is the Government’s Role in US Health Care?

that all of this amount could be recouped eventually through the elimination of healthcare expenses incurred by those unable to pay now. Now comes Robert Frank, a Cornell economist, who has proposed ways of... View Details

Keywords: by Jim Heskett; Health

16 Feb 2023
HBS Case

ESG Activists Met the Moment at ExxonMobil, But Did They Succeed?

The impact-investment hedge fund Engine No. 1 made a big splash in May 2021 when it managed to get three nominees elected to the ExxonMobil board of directors. It was an open effort to prod the oil giant toward renewable energy and test whether activist investing could... View Details

Keywords: by Lane Lambert; Financial Services

04 Apr 2023
Book

Two Centuries of Business Leaders Who Took a Stand on Social Issues

While shareholders still reign supreme at many companies, a widespread shift toward more responsible business practices is driving more leaders to take a stand on social and environmental issues today, says Harvard Business School Professor Geoffrey Jones. Jones... View Details

Keywords: by Lane Lambert; Consumer Products; Fashion; Retail; Green Technology

10 Sep 2007
Research & Ideas

High Note: Managing the Medici String Quartet

Why would a business school professor want to write a case study about a string quartet? The answer was easy for Robert Austin, a scholar with research expertise in the management of innovation. While attending an academic workshop near... View Details

Keywords: by Martha Lagace; Music

15 Jun 2009
Research & Ideas

GM: What Went Wrong and What’s Next

auto market in the 1950s. The industry leader, unbothered by competition and looming threats, began to coast on its former glory, however, and bypass such areas as consumer preferences and industry innovation. View Details

Keywords: by Staff; Auto

Publications