by Matthew Lee - Publications - Faculty & Research

05 Jul 2022
Op-Ed

Hear Me Out: Introverts Can Be Loud and You Might Like Microsoft Teams

We've been encouraging readers to share feedback and observations about Working Knowledge articles by email, resulting in a slew of thoughtful responses. Here are a few comments from June, published with permission: Re: "Extroverts, Your... View Details

Keywords: by Danielle Kost

01 Dec 2003
What Do You Think?

Is This the Twilight Era for the Managed Mutual Fund?

representing groups of investors, and from those in the U.S. and other countries—if at all representative—provide what is for me a rather sobering assessment of the future of these funds. At one end of the spectrum are the feelings largely of investors. As Chris View Details

Keywords: by James Heskett

28 Nov 2012
What Do You Think?

Should Pay-for-Performance Compensation be Replaced?

individualized) levels." Peter Lee added "The real issue is what you consider to be performance Performance is all about quality-quality of effort as well as results." Gerald Nanninga suggested that "let's solve the... View Details

Keywords: by James Heskett

13 Apr 2020
Research & Ideas

Small Businesses Are Worse Off Than We Thought

If the COVID-19 crisis lasts four months, 65 percent of small retailers say there’s a good chance they’ll be forced to close permanently by the end of the year. Among restaurants and bars, 70 percent expect to go out of business if... View Details

Keywords: by Kristen Senz; Financial Services

29 Oct 2018
Research & Ideas

Hunting for a Hot Job in High Tech? Try 'Digitization Economist'

academic economics department. Amazon is far from alone in this trend. Some 50 tech companies “have been snapping up economists at a remarkable scale,” says Michael Luca, the Lee J. Styslinger III Associate Professor of Business... View Details

Keywords: by Roberta Holland; Technology; Education

25 Mar 2021
Research & Ideas

Steer Clear of the Blind Spots That Derail Experiments

says Luca, the Lee J. Styslinger III Associate Professor of Business Administration. “They can’t rely on data scientists alone.” Experiments have come to have an outsize influence within tech companies from Uber to Zillow, which test... View Details

Keywords: by Danielle Kost

30 Jan 2017
Research & Ideas

Vanguard, Trian And The Problem With 'Passive' Index Funds

On August 31, 2016, many investors celebrated the 40th birthday of one of the world’s most successful financial instruments: the mutual index fund, created by Vanguard founder John C. Bogle. Index funds, which automatically track an index... View Details

Keywords: by Michael Blanding; Financial Services

17 Jun 2002
Research & Ideas

Entrepreneurship in Asia and Foreign Direct Investment

Barron's Business Terms, FDI is "investment in a country by foreign citizens, often involving majority stock ownership of an enterprise." Huang is looking deeper into how and why FDI played quite different roles in these four... View Details

Keywords: by Martha Lagace

08 Oct 2007
Research & Ideas

Management Education’s Unanswered Questions

faculty, and the quality of the students. Leaders of the Ford Foundation, working in particular with Lee Bach from Carnegie Mellon, sought to put business schools on a higher academic footing by focusing on... View Details

Keywords: by Martha Lagace; Education

23 Jul 2013
First Look

First Look: July 23

enhance the emotional payoff of charitable initiatives. 2013 pub Learning by Supplying By: Alcácer, Juan, and Joanne Oxley Abstract—Learning processes lie at the heart of our understanding of how firms build capabilities to generate and... View Details

Keywords: Anna Secino

May 2021 (Revised May 2022)
Case

Headspace vs. Calm: A Mindful Competition

By: Ayelet Israeli and Anne Wilson

By 2021, the mindfulness app wars reached their apex. Over 2,000 meditation apps were available to consumers, but two apps, Headspace and Calm, dominated the space, jointly holding about 70% of the total market. Headspace had established itself as the approachable... View Details

Keywords: Marketing Communication; Integrated Strategy; Brand; Brand ＆ Product Management; Brand Communication; Brand Differentiation; Brand Building; Brand Management; E-Commerce Strategy; Ecommerce; App; App Development; Applications; COVID; COVID-19; Pandemic; Pricing; Pricing Strategy; Subscription Model; Subscription; Partnerships; Strategic Partnerships; B2B Vs. B2C; B2B; Health ＆ Wellness; Wellbeing; Digitization; Commoditization; Mobile App; Mobile App Industry; Mobile Healthcare; Mobile Marketing; Digital Brand; Digital Health; Consumer Health; Apps; Online Business; Online Competition; Online Community; Online Entertainment; Entertainment And Leisure; Meditation; Marketing; Marketing Communications; Brands and Branding; Price; Strategy; Competition; Competitive Strategy; Competitive Advantage; Partners and Partnerships; Health; Well-being; Mobile and Wireless Technology; Communication; Communication Strategy; Disruption; Consumer Behavior; Digital Marketing; E-commerce; Applications and Software; Health Industry; Technology Industry; Communications Industry; United States; North America; United Kingdom

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06 May 2002
What Do You Think?

What’s Driving the “New Marketing?”

Jain (Harvard Business School Publishing, 2002) is a fact in many organizations today. It can be summed up by the question, "What's new?" Karl Hansen commented, "New Marketing is just another way to help people try to... View Details

Keywords: by James Heskett

02 Jan 2008
Research & Ideas

Most Popular Stories 2007

Here are the 20 most popular stories from 2007. How Much of Leadership Is About Control, Delegation, or Theater? Summing up the many responses, Jim Heskett says that the mix of control, delegation, and theater employed by successful... View Details

Keywords: by Sean Silverthorne

01 May 2009
What Do You Think?

Do Innovation and Entrepreneurship Have to Be Incompatible with Organization Size?

just one of several unsuccessful attempts by large airlines to compete with smaller, more focused, low-priced competitors. Then I picked up Stall Points, a book by Matthew S.... View Details

Keywords: by Jim Heskett

01 Aug 2008
What Do You Think?

Has the Time Come for “Stretch” in Management?

that stretch, by itself, is not a useful management concept. Nishant Miglani pointed out that "as a complement to stretch, GE also had this notion of the 'boundaryless organization' ..." Matthew... View Details

Keywords: by Jim Heskett

10 Sep 2007
Research & Ideas

High Note: Managing the Medici String Quartet

from the case is that a really ugly process can produce great results sometimes. My coauthor in a lot of my work is Lee Devin, a theater professor and theater professional. Of course, theater people have their own ensemble processes.... View Details

Keywords: by Martha Lagace; Music

04 Mar 2015
What Do You Think?

Can a Laissez-Faire Approach Fix Labor Market Inequality?

be found." This was tried by Henry Ford, Nanninga continued, "who reasoned that by paying higher wages there would be more people on the streets who could afford his products." Others would... View Details

Keywords: by James Heskett; Retail

05 Feb 2009
What Do You Think?

Why Can’t We Figure Out How to Select Leaders?

potential use of power, and motives. As Matthew Tuttle suggested, "Many of the traits are ... difficult to see in an interview." One answer to the challenge was suggested by Kirk Richardson:... View Details

Keywords: by Jim Heskett

08 Jul 2015
What Do You Think?

Do Americans Work Too Much and Think About Work Too Little?

Sheikh extended this idea when he proposed that, "the number of work hours should be dictated by productivity—i.e., very productive individuals in an organization should be rewarded with greater time off (within) upper and lower... View Details

Keywords: by James Heskett; Financial Services

June 2001 (Revised November 2004)
Case

Kingsley Management

By: Richard G. Hamermesh

Includes a brief overview of key challenges facing recent HBS graduates seeking funding for a business, followed by a 22-page excerpt from the Kingsley Management business plan. Describes Matthew Lieb and Chris Jones, two of the partners who developed the business plan... View Details

Keywords: Business Organization; Corporate Entrepreneurship; Business Plan; Opportunities; Investment Return; Organizational Structure

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