by Clark Gilbert - Publications - Faculty & Research

02 Jun 2011
What Do You Think?

Is it Time for a National Bankruptcy?

the risks are no longer connected to individuals who possess the incentive, power and capability to take action and manage the risks." Stephen Basikoti agreed, noting that "creditors have already shown themselves incapable of making better decisions View Details

Keywords: by Jim Heskett

01 Mar 2004
What Do You Think?

Are Customer Loyalty Initiatives Worth the Investment?

customer loyalty management initiative, in and of itself, will overcome basic shortfalls in product/service delivering in a competitive situation." Robin Clark pointed out that: "Neither view is completely right or wrong. I... View Details

Keywords: by James Heskett

George Serafeim

George Serafeim is the Charles M. Williams Professor of Business Administration at Harvard Business School. He co-leads a Lab, within Harvard's Digital, Data, Design Institute, and serves on the faculty steering commitee of Harvard University's Salata Institute. He... View Details

Keywords: asset management; insurance industry; automobiles; industrial goods; fashion; food; green technology

Other Article

Introduction

By: Stefano Brusoni, Joachim Henkel, Michael G Jacobides, Samina Karim, Alan MacCormack, Phanish Puranam and Melissa Schilling

In 2000, Carliss Baldwin and Kim Clark published Design Rules: The Power of Modularity, a book that introduced new ways of understanding and explaining the architecture of complex systems. This Special Issue of Industrial and Corporate Change celebrates... View Details

Keywords: Complex Systems; Industry Structure; Systems Design; Complexity; Organizational Design; Competitive Strategy; Innovation and Management

Citation

Read Now

17 Feb 2003
Research & Ideas

Tales of the Newly-minted MBA

wait until you're desperate to contact mentors," said Sara Crutchfield Clarke (HBS MBA '97), vice president of corporate strategy at Showtime Networks. "Find ways to stay in touch, and have a clear means of articulating your... View Details

Keywords: by Julia Hanna

04 Sep 2001
Lessons from the Classroom

Getting Back on Course

When Harvard Business School dean Kim B. Clark returned from a road tour a couple of years ago, he had some important issues he wanted to discuss with Professor Myra M. Hart. Evidence—granted, most of it anecdotal—was mounting to show... View Details

Keywords: by Martha Lagace

04 Mar 2013
Lessons from the Classroom

Lessons from Running GM’s OnStar

Among the most popular elective courses at Harvard Business School is Building and Sustaining a Successful Enterprise (BSSE). Developed by Professor Clayton M. Christensen, the course teaches future leaders how to use well-researched... View Details

Keywords: by Carmen Nobel; Auto

06 Jun 2012
What Do You Think?

Is Something Wrong with the Way We Work?

easier and faster being 'on call' 24/7 is now viewed by many as the norm." Phil Clark faulted leaders for failing to provide "healthy leadership" on this issue, saying "We have created a... View Details

Keywords: by James Heskett; Consulting

05 Aug 2010
What Do You Think?

What Is Customer Opinion Good For?

products arise from strong insight, gut feel and imagination. Bad ideas, lousy products or services can be avoided by serious market research." Andy Robin pointed out that in the semiconductor business "one still had to spend a lot of... View Details

Keywords: by Jim Heskett; Technology

03 Apr 2017
What Do You Think?

How About Investing in Human Infrastructure?

government involvement was an issue. Regardless of the vehicle for achieving it, there was little optimism that we would be seeing a significant incremental effort soon. As I read your responses, a question crossed my mind: In light of the findings and conclusions... View Details

Keywords: by James Heskett; Construction

01 Jun 2016
News

Ears to the Ground

to drastically decrease gun use. In a recent study, cities that employ the system saw a 28.8 percent drop in gunfire on average; Fall River, Massachusetts, for example, saw shootings drop by 58 percent. But efficacy hadn’t led to... View Details

Keywords: Jason Feifer; photography by Vance Jacobs

21 Apr 2009
First Look

First Look: April 21, 2009

ratings that guide investors to select "socially responsible," and avoid "socially irresponsible," companies. We examine how several hundred firms respond to corporate environmental ratings issued by a prominent... View Details

Keywords: Martha Lagace

01 Jun 2016
What Do You Think?

When Business Performance Falters, is Culture Change the Fix?

Original Article A recent article in Harvard Business Review, “Culture Is Not the Culprit,” by Jay Lorsch and Emily McTague noted that “When organizations get into big trouble, fixing the culture is usually the prescription.” The article... View Details

Keywords: by James L. Heskett

01 Feb 1998
News

New Global Research Site Announced in Hong Kong

Stopping in Hong Kong during a fast-paced tour of Asia that also included visits to Beijing, Shanghai, Singapore, and Kuala Lumpur, HBS Dean Kim B. Clark made an important announcement about the School's Global Initiative at an October 29... View Details

Keywords: Audrey Snee; photographs by Graham Uden

03 Jun 2016
News

Again in a Great City

II shaped the Renaissance Center. Max Fisher transformed the waterfront. Now developers like Gilbert and the Ilitches have an outsized impact on the way their particular neighborhoods develop, as do local philanthropic foundations, which... View Details

Keywords: April White; photographed by Brian Kelly

01 Mar 2017
News

The Middle Way

celebrate a new peace: After 20 years of negotiations, the four groups had agreed on a historic deal for land use in the Great Bear Rainforest, a 25,000-square-mile stretch of BC’s north and central coastlands—the largest intact coastal temperate rainforest on the... View Details

Keywords: Dan Morrell; photos by Kamil Bialous

March 2022 (Revised May 2022)
Case

Winning Business at Russell Reynolds (A)

By: Ethan Bernstein and Cara Mazzucco

In an effort to make compensation drive collaboration, Russell Reynolds Associates’ (RRA) CEO Clarke Murphy sought to re-engineer the bonus system for his executive search consultants in 2016. As his HR analytics guru, Kelly Smith, points out, that risks upsetting–and... View Details

Citation

Educators

Purchase

01 Jun 1998
News

José Royo

career in teaching or research, however, he was drawn more deeply into information technology, an area he saw as having "a broader impact." Royo's job brought him into close contact with a number of HBS faculty, among them future Dean Kim B. View Details

Keywords: Eileen McCluskey; photograph by Webb Chappell

Design Rules, Vol. 1: The Power of Modularity

We live in a dynamic economic and commercial world, surrounded by objects of remarkable complexity and power. In many industries, changes in products and technologies have brought with them new kinds of firms and forms of organization. We are... View Details

05 Nov 2001
Research & Ideas

Venture Capital Goes Boom—or Bust?

University of Illinois, Netscape became embroiled in a messy intellectual-property dispute. Despite these challenges, on its first day of trading, Netscape soared to a market capitalization of $2.1 billion. Why did Andreessen and Clark... View Details

Keywords: by Paul A. Gompers & Josh Lerner

Publications