by Andrew McAfee - Publications - Faculty & Research

26 Feb 2001
Research & Ideas

David, Goliath, and Disruption

As elegantly described by HBS professor Clayton M. Christensen in his 1997 bestseller, The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail, so-called disruptive technologies are upstart innovations that manage to... View Details

Keywords: by Martha Lagace

19 Sep 2011
Research & Ideas

Doomsday Coming for Catastrophic Risk Insurers?

earthquake and Hurricanes Andrew and Katrina. In certain cases catastrophe insurance costs more than doubled and took eight years to work their way back down. This year,the earthquakes in Japan and New Zealand, and the devastating floods... View Details

Keywords: by Maggie Starvish; Financial Services

October 2021 (Revised December 2021)
Case

Customer-Centric Design with Artificial Intelligence: Commonwealth Bank

By: Karim R. Lakhani, Yael Grushka-Cockayne, Jin Hyun Paik and Steven Randazzo

As Commonwealth Bank (CommBank) CEO Matt Comyn delivered the full financial year results in August 2021 over videoconference, it took less than two minutes for him to make his first mention of the organization's Customer Engagement Engine (CEE), the AI-driven customer... View Details

Keywords: Artificial Intelligence; Customer-centricity; Banks and Banking; Customer Focus and Relationships; Technological Innovation; Transformation; Organizational Change and Adaptation; Performance; AI and Machine Learning; Financial Services Industry; Australia

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06 May 2014
First Look

First Look: May 6

authority, substituting their economic and political sovereignty for the people's. This has been accomplished by creating an enormous public service sector operating in the material interest of politicians themselves and of their big... View Details

Keywords: Sean Silverthorne

24 Feb 2009
First Look

First Look: February 24, 2009

not only experience project-level success with the implementation of new work practices, but also organizational-level success as indicated by overall measures of performance. We tested our hypothesis in a longitudinal study of 23... View Details

Keywords: Martha Lagace

13 Aug 2017
News

Business Book of the Year 2017 — the longlist

04 Mar 2014
First Look

First Look: March 4

particular context such as a workplace. First explored by pioneering organizational scholars in the 1960s, psychological safety experienced a renaissance starting in the 1990s and continuing to the present. Organizational research has... View Details

Keywords: Sean Silverthorne

2021
Book

The Engaged Scholar: Expanding the Impact of Academic Research in Today’s World

By: Andrew J. Hoffman

Society and democracy are ever threatened by the fall of fact. Rigorous analysis of facts, the hard boundary between truth and opinion, and fidelity to reputable sources of factual information are all in alarming decline. A 2018 report published by the RAND Corporation... View Details

Keywords: Higher Education; Information; Civil Society or Community

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December 2011 (Revised February 2019)
Case

The Indian Removal Act and the 'Trail of Tears'

By: Tom Nicholas, Ari Medoff, Raven Smith and Sam Subramanian

Native Americans were subjected to a protracted and painful process of forced removal from their land. The case provides "first hand" evidence on the debate over Indian removal as it took place during the early nineteenth century. The first document is excerpted from... View Details

Keywords: Native Americans; History; Laws and Statutes; United States

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09 Jan 2007
First Look

First Look: January 9, 2007

Authors:Benjamin Chiao, Josh Lerner, and Jean Tirole Publication:The RAND Journal of Economics (forthcoming). (Earlier version distributed as National Bureau of Economic Research Working Paper No. 11156.) Abstract This paper empirically explores the procedures employed... View Details

Keywords: Martha Lagace

22 Dec 2015
First Look

December 22, 2015

demand, and supporting infrastructures, including business ecosystems) and, when feasible, the wider institutional, regulatory, and even cultural context that conventional International business literature takes as a datum. This is examined conceptually and View Details

Keywords: Carmen Nobel

November 2009 (Revised July 2011)
Case

International Lobbying and The Dow Chemical Company (A)

By: Arthur A. Daemmrich

This case explores company strategy, business-government relations, and collective action challenges associated with international and domestic lobbying regarding regulation of the chemical industry. In the fall of 2006, a five-year legislative process for a major new... View Details

Keywords: Governing Rules, Regulations, and Reforms; Government Legislation; Business and Government Relations; Power and Influence; Competitive Advantage; Corporate Strategy; Chemical Industry; Manufacturing Industry; Europe

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13 Apr 2010
First Look

First Look: April 13

by deviating frequently and in predictable ways from the recommendations offered by a centralized capacity planning model. Finally, we document that these discretionary capacity supply decisions exhibit a... View Details

Keywords: Martha Lagace

Divestment or Engagement? New Research on Innovation in the Energy Sector

Why you should watch: A new and important NBER working paper, by Cohen, Gurun and Nguyen, takes a long hard look at innovation in the energy industry - and concludes that divestment campaigns targeted at fossil fuel companies may not just be ineffective.... View Details

Jeffrey F. Rayport

Jeffrey F Rayport is a faculty member in the Entrepreneurial Management Unit at Harvard Business School, where he teaches in the School’s MBA and Executive Education Programs and on HBS Online. His primary focus in teaching and research is growth-stage technology... View Details

06 Jun 2017
First Look

First Look at New Research and Ideas: June 6, 2017

survival of only the most productive domestic firms. We investigate the roles of the two different mechanisms in determining the aggregate productivity gains by exploring their distinct predictions on the distributions of domestic firms:... View Details

Keywords: Sean Silverthorne

28 Jun 2016
First Look

June 28, 2016

raise funds from outside investors. The relationship appears not to be causal but instead driven by selection effects across heterogeneous teams with varying degrees of inequality aversion. Publisher's link:... View Details

Keywords: Sean Silverthorne

01 Dec 2016
News

The Year in Books 2016

Andrew Miller (MBA 1988) The Future of Books — Milena Alberti (MBA 2001), CFO of Penguin Random House, on publishing’s bright prospects Room to Write — Alumni share snapshots of the spaces that inspire them Passion Projects — Unexpected... View Details

Keywords: April White; illustrations by Brian Stauffer

29 Sep 2009
First Look

First Look: September 29

yields. However, the fraction of seniors is uncorrelated with share repurchases, investment, or profitability, suggesting that geographic variation in dividend payout is not driven by some unmeasured firm characteristic affecting the... View Details

Keywords: Martha Lagace

April 2017
Case

The Future of Patent Examination at the USPTO

By: Prithwiraj Choudhury, Tarun Khanna and Sarah Mehta

The U.S. Patent and Trademark Office (USPTO) is the federal government agency responsible for evaluating and granting patents and trademarks. In 2015, the USPTO employed approximately 8,000 patent examiners who granted nearly 300,000 patents to inventors. As of April... View Details