Publications

Keywords: Roger Thompson; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services

01 Jun 2002
News

New Fellowship Program Encourages Young MBAs to Work for Nonprofits

Program, begun twenty years ago, and the Initiative on Social Enterprise (ISE), established in 1993, the new service leadership program represents a further expansion of HBS's interest in the management and... View Details

Keywords: Educational Services; Educational Services

21 Apr 2015
News

The Special Ops Program That Put Woman in Afghanistan Warzones

Keywords: Publishing Industries (except Internet); Information

12 Mar 2019
Blog Post

What I Learned in the Africa Rising Short Intensive Program

some of the questions that we explored in the “Africa Rising: Understanding Business, Entrepreneurship, and the Complexities of a Continent,” one of the Short Intensive Programs (SIPs) offered this January. Guided by Professor Caroline... View Details

04 Nov 2014
News

What Harvard Business School Learned From Its First Online Program

Keywords: HBX; CORe; Educational Services

08 Nov 2021

Military Student Panel followed by Breakout Rooms by Branch of Service

November 8 through Friday, November 12. Exciting and focused virtual programming has been designed for prospective applicants from the military to engage with the military community at HBS. View Details

01 Dec 2011
News

Reimagining the MBA

entrepreneurial. And they are less hierarchical, with flatter management structures. Service and knowledge industries have overtaken traditional manufacturing businesses as the engines of growth in the West, while China and other... View Details

Keywords: Roger Thompson; FIELD program; Educational Services; Educational Services

01 Jun 2011
News

New Program Helps Restless Alums Answer the Question, ‘What’s Next?’

(MBA ’03) Allison O’Kelly (MBA ’99) Amos Schocken (MBA ’70) Mike Stone (MBA ’88) Tom Tiller (MBA ’91) Ammara Yaqub (MBA ’05) Editor's Note: The new Executive Education Crossroads program has been postponed and will be rescheduled. At the... View Details

28 May 2025
News

James Bedford Wins Dean's Award for Service to the School and Society

June 2018 (Revised January 2019)
Case

Membership Rewards® from American Express

By: Shelle Santana, Frances X. Frei and Lauren G. Pickle

Credit and charge card issuer American Express (Amex) had developed a strong reputation among consumers due in part to its Membership Rewards (MR) loyalty program, first established in 1991. Through MR, all Amex cardholders could accumulate and redeem “points” based on... View Details

Keywords: Financial Services; Customer Loyalty; Credit Cards; Marketing Strategy; Product Marketing; Brands and Branding; Customer Value and Value Chain; Value Creation; Financial Services Industry; Financial Services Industry; North America; United States

02 Jun 2023
Blog Post

Cassidy Wald Wins Dean's Award for Service to the School and Society

and enhance Harvard Business School’s programs and processes—from admissions through career and professional development—to ensure that every student can thrive, and that our community is stronger and more empathetic. Because of her... View Details

May 2016
Case

OPET: Precision Marketing in Uncertain Times

By: Rajiv Lal, Esel Çekin and Eren Kuzucu

During Timucin Guler’s decade at OPET, a prominent fuel distributor in Turkey, he transformed the definition of marketing in the company. Under Guler’s lead, OPET, once a local player in the downstream distribution market, became the second largest fuel distributor in... View Details

Keywords: Customer Satisfaction; Customer Service; Emerging Market; Focusing On Customers; Competition; Turkey; Loyalty Program; Marketing Strategy; Downstream Distribution; Customer Relationship Management; Energy Industry; Turkey

July–August 2021
Article

Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government

By: Ryan W. Buell, Ethan Porter and Michael I. Norton

Problem definition: As trust in government reaches historic lows, frustration with government performance approaches record highs. Academic/practical relevance: We propose that in co-productive settings like government services, peoples’ trust and... View Details

Keywords: Government Services; Behavioral Operations; Operational Transparency; Government Administration; Service Operations; Programs; Perception; Attitudes; Behavior; Trust

July 2009 (Revised August 2009)
Case

From Little Things Big Things Grow: The Clontarf Foundation Program for Aboriginal Boys

By: F. Warren McFarlan and Michael Vitale

This case focuses on the growth of an innovative non-profit institution that motivates aboriginal children to attend school by harnessing their love of football. View Details

Keywords: Nonprofit Organizations; Business or Company Management; Growth and Development Strategy; Problems and Challenges; Welfare; Education; Sports; Service Industry

January–February 2022
Article

Mobilizing the U.S. Military’s TRICARE Program for Value-Based Care: A Report From the Defense Health Board

By: Robert S. Kaplan, Paul R. Schaettle, Vivian S. Lee, Michael D. Parkinson, Gregory H. Gorman and Michael-Anne Browne

The U.S. Military Health System spends about $50 billion annually through its TRICARE health plans to provide care to 9.6 million active duty service members, retirees, and their families. TRICARE, historically, has used the predominant U.S. fee-for-service payment... View Details

Keywords: Military Health System; Value-based Healthcare; Health Care and Treatment; United States

Find at Harvard

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08 Jan 2019
News

HBX Rebrands to Harvard Business School Online to Help Extend Reach of Online Programs

Keywords: Real Estate

28 Sep 2023
News

Meet the New HBS Team Helping Alumni Clubs and Associations to Thrive

Clubs News Clubs News Guided by Harvard Business School’s mission to educate leaders who make a difference in the world, the HBS Global Alumni Clubs & Associations Network provides thousands of opportunities to create and strengthen connections among and between HBS... View Details

Keywords: Margie Kelley; community service

January 2016
Case

Sentient Jet: The Uber of Private Jets

By: Anat Keinan and Sandrine Crener

Founded in 1999 in the Boston area, Sentient Jet had become a leading private aviation company in the United States. Its success was built on the introduction of a groundbreaking membership program that offered business travelers the flexibility and convenience of... View Details