Workers - Publications - Faculty & Research

01 Sep 2018
News

An SUV Built for African Roads—by African Workers

Photos courtesy of Mobius Motors Driving in Kenya can be a rough ride, over bumpy dirt roads and potholed urban streets, made worse by dust, heat, and torrential rain. And that’s if you’re lucky enough to own a vehicle that will stand up to those conditions. Because so... View Details

Keywords: Amy Yee

April 1981 (Revised June 1983)
Case

General Motors and the United Auto Workers (Condensed)

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04 Jun 2012
News

Should companies tie worker pay to green goals?

26 Feb 2010
News

How can managers avoid workers going on strike?

01 Jul 2021
News

Where Workers Leaving the Restaurant Industry Are Going

13 May 2021
News

Workers Begin Return To A Changed Office Landscape

10 Oct 2018
News

Amazon’s $15 Minimum Wage Might Cost Some Workers

01 Nov 2022
News

Let's Protect Our Frontline Workers from Rude Customers

March 2018 (Revised August 2020)
Case

Alaska Airlines: Empowering Frontline Workers to Make It Right

By: Ranjay Gulati, Andrew O'Connell and Caroline de Lacvivier

This case documents the ongoing efforts by Alaska Airlines to enhance its efforts to become more customer centric by empowering its employees using a service framework. It explores how the airline starts with a completely hands-off approach to empowerment in which... View Details

Keywords: Employee Empowerment; Customer Focus and Relationships; Employees; Service Delivery; Organizational Culture; Integration; Air Transportation Industry

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November–December 2024
Article

Loss of Peers and Individual Worker Performance: Evidence From H-1B Visa Denials

By: Prithwiraj Choudhury, Kirk Doran, Astrid Marinoni and Chungeun Yoon

We study how restrictive immigration policies that result in the unexpected loss of co-workers affect the performance of skilled migrants employed in organizations. Specifically, we examine the impact of the loss of team members on their co-workers’ performance in... View Details

Keywords: Immigration; Performance Productivity; Employees; Human Capital; Ethnicity; Groups and Teams

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September 24, 2021
Article

A Labor Movement for the Platform Economy

By: Li Jin, Scott Duke Kominers and Lila Shroff

Platforms are fundamentally changing the contract between workers and companies—and the workers and creatives that create value for platform companies, and rely on platforms for their livelihoods, often have little power when it comes to getting their concerns... View Details

Keywords: Gig Workers; Decentralized Collective Action; Internet and the Web; Labor; Labor and Management Relations; Digital Platforms

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2020
Working Paper

Working (From Home) During a Crisis: Online Social Contributions by Workers During the Coronavirus Shock

By: Prithwiraj Choudhury, Wesley W. Koo and Xina Li

Prior research has documented that during mortality-related crises workers face psychic costs and are motivated to make social contributions. In addition, management practices that encourage workers to make social contributions during a crisis create value for firms.... View Details

Keywords: Crisis; Social Contributions; Work From Home (WFH); Cannot Work From Home (CWFH); Social Distancing; Online Communities; Coronavirus; COVID-19; Health Pandemics; Employees; Working Conditions; Internet and the Web; Crisis Management

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11 Mar 2013
Research & Ideas

Marissa Mayer Should Bridge Distance Gap with Remote Workers

cutting-edge company again, that would be even better. Second, Mayer should begin thinking about the organizational fallout from her decision. Some observers suggest that she may simply want many people who work from home to leave Yahoo!—a decision that tars all remote... View Details

Keywords: by Lakshmi Ramarajan; Publishing; Web Services

2022
Chapter

Sustainability for People and the Planet: Placing Workers at the Center of Sustainability Research

By: Julie Yen, Julie Battilana and Emilie Aguirre

Though workers face a series of critical challenges in contemporary work organizations, they are often overlooked in conversations about sustainable business. In this chapter, we argue that prioritizing the rights and well-being of workers is a core dimension of... View Details

Keywords: Environmental Sustainability; Employees; Well-being; Corporate Social Responsibility and Impact; Organizational Structure; Social Issues

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2013
Working Paper

Collaborative Structuring: Designer and Worker Agency in Organizational Design

By: Luciana Silvestri, Marlo Goetting and Ranjay Gulati

Citation

13 Jan 2021
Podcast

Keeping remote workers at the center of the action

Video conferencing and other communications technologies have been a lifeline for many during the Covid-19 pandemic. But they can exacerbate existing inequalities and create new ones. How can organizations help employees thrive in the post-Covid hybrid workforce of... View Details