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Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business... View Details
- 09 May 2023
- Research & Ideas
Where to Find Remote Work Now: 250 Million Job Postings Paint a Complex Picture
Remote work is here to stay—but not everywhere, and not in all companies. As the business world emerges from the pandemic, some companies are demanding a full return to the office. Others are embracing... View Details
Keywords: by Rachel Layne
- 2008
- Book
Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
By: James L. Heskett, W. Earl Sasser Jr. and Joe Wheeler
Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners" of your business. Employee-owners exhibit... View Details
- 14 Jul 2020
- Research & Ideas
Restarting Under Uncertainty: Managerial Experiences from Around the World
simultaneous increase in demand for home deliveries, which raised the need for operators in stores. The company worked with catering and cooking associations, whose operations were temporarily closed, to... View Details
- 06 Jul 2023
- News
Lessons from Major League Baseball's Game-Changing Innovations
MLB, where he's worked since he graduated from HBS in 2008. And he's helped lead some of the transformational innovations the sport has undergone in the last decade, both on the field and off. In this... View Details
- 2010
- Working Paper
Specialization and Variety in Repetitive Tasks: Evidence from a Japanese Bank
By: Bradley R. Staats and Francesca Gino
Sustaining operational productivity in the completion of repetitive tasks is critical to many organizations' success. Yet research points to two different work-design related strategies for accomplishing this goal: specialization to capture the benefits of repetition... View Details
- 14 Jan 2022
- Blog Post
Want Hybrid Work to Succeed? Trust, Don’t Track, Employees
the history of work where the nature of work as we’ve known it has been disrupted, whether we embrace it or not,” says Neeley, author of Remote Work Revolution: Succeeding... View Details
Keywords: All Industries
- 07 Apr 2021
- Research & Ideas
How Teams Work: Lessons from the Pandemic
hold practical implications for managers struggling with low engagement and inefficiency amid a lack of face time and continued pandemic stress. “One of the big insights from our work has been that, just... View Details
Keywords: by Kristen Senz
- 20 Aug 2020
- Book
From the Plow to the Pill: How Technology Shapes Our Lives
For centuries, the creation of innovative technology—from steam engines and automobiles to computers and smartphones—has dramatically changed the nature of our work. Less deeply understood has been the impact of technology on the inner currents of our personal lives,... View Details
Keywords: by Dina Gerdeman
- 01 Jun 2009
- News
Dispatches from the Global Classroom
for affordable homes and the loans to finance them significantly exceed supply, and the availability of basic services is far from a given. During all of these visits, Camille and Vibha pepper our translator... View Details
- 01 Jun 2015
- News
Learning from Global Immersion Experiences
government officials, and academics around topics of relevance to South Asia. “Borrowing from what Dean Nitin Nohria has said, the problems of the world are so interconnected and so large that the solutions can no longer be the... View Details
- 15 May 2020
- Blog Post
Words from an HBS Partner: Reflections on the Partner Experience
myself. At HBS I’ve been able to travel, develop great friendships with people from all over the world, work on my career, further develop my confidence and learn so much more about myself. Here are a few... View Details
- 19 Jul 2024
- Blog Post
Seven Lessons from the Section Experience
Michael Bervell (MBA 2024) is from Snohomish, Washington and graduated from Harvard with a BA in Philosophy and the University of Washington with a MA in communications. Prior to HBS, Michael View Details
- 21 Feb 2023
- Research & Ideas
What's Missing from the Racial Equity Dialogue?
the lives of most White people much worse. Take single-family zoning. Legislating that only single-family homes of a certain size can be built together was a radical experiment that initially aimed to separate Black View Details
Keywords: by Danielle Kost
- Web
Working with Spaces, Files & Folders - Research Computing Services
wish to bring to your attention a number of items that will help you work efficiently and prevent you from having future problems: Remember that home folders are not sharable,... View Details
- 2009
- Working Paper
Principles that Matter: Sustaining Software Innovation from the Client to the Web
By: Marco Iansiti
Economic analysis often reviews the role of principles—such as respect for intellectual property rights—in driving innovation. Given the interdependent nature of innovation in information technology, three core principles have emerged that work together to ensure that... View Details
- 01 Jun 2007
- News
Profiles from the class of 2007
people’s lives.” — GE Forsan Hussein The Business of Peace Hussein In the summer of 1998, while working as a fellow with an Israeli human-rights organization, Brandeis student Forsan Hussein interviewed a young Palestinian whose West Bank... View Details
Keywords: Garry Emmons;Julia Hanna;Lewis I. Rice
- 13 Apr 2015
- Research & Ideas
3 Ways Firms Can Profit From Environmental Investments
In the course of her work, Rebecca Henderson meets business executives who don't address the threat of climate change because they don't believe that it exists. Her recommendation: They should consider investments in environmental sustainability anyway, assuming that... View Details
- 10 Jan 2013
- News
From Wall Street to Visual Art
the "everyperson" profile have been featured in several major museum exhibitions and more than a dozen public art installations around the world over the last decade. From home bases in Tel Aviv and Los... View Details
- 02 Feb 2004
- Research & Ideas
Where Does Apple Go From Here?
very much that Jobs wants to go in that direction, but it certainly is a possibility that they could entertain. Q: If we look at those three alternatives, it seems like from Apple's own initiatives it's heading down path number one: the... View Details
Keywords: by Sean Silverthorne