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  • All HBS Web  (27,388)
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  • Conference Presentation

Building and Leading Customer Centric Organizations

By: Ranjay Gulati
Keywords: Organizations; Customer Focus and Relationships
Citation
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Gulati, Ranjay. "Building and Leading Customer Centric Organizations." . (Presented at the Alumni Club in Mumbai.)
  • 08 Jul 2015
  • What Do You Think?

Do Americans Work Too Much and Think About Work Too Little?

Sheikh extended this idea when he proposed that, "the number of work hours should be dictated by productivity—i.e., very productive individuals in an organization should be rewarded with greater time... View Details
Keywords: by James Heskett; Financial Services
  • Teaching Interest

Designing Winning Organizations

The course focuses on only one thing: how to design an organization that executes strategy better than competitors. This course will not teach you how to formulate strategy. Instead, taking strategy as given, you will learn the practical tools, tips, and techniques... View Details
  • January 2004 (Revised July 2006)
  • Background Note

Incentives within Organizations

By: Brian J. Hall
Serves as a brief introduction to incentive design and implementation. The analysis first locates incentive strategy within the larger structure of organizations and markets and then helps to define the central components and difficulties of incentive design. Focuses... View Details
Keywords: Organizations; Motivation and Incentives
Citation
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Hall, Brian J. "Incentives within Organizations." Harvard Business School Background Note 904-043, January 2004. (Revised July 2006.)
  • 1991
  • Book

Organizing and Implementing the Marketing Effort

By: Frank V. Cespedes
Keywords: Marketing
Citation
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Cespedes, Frank V. Organizing and Implementing the Marketing Effort. Reading, MA: Addison-Wesley Publishing Company, 1991.
  • Book Review

Challenges and Opportunities Facing Nonprofit Organizations

By: Arthur C. Brooks
Citation
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Brooks, Arthur C. "Challenges and Opportunities Facing Nonprofit Organizations." Public Administration Review 63, no. 4 (July 2003): 503–506. (A review of The State of Nonprofit America by Lester M. Salamon, On Being Nonprofit: A Conceptual and Policy Primer by Peter Frumkin, and Pathways to Nonprofit Excellence by Paul C. Light.)
  • April 2009
  • Case

Young Presidents' Organization

By: Mikolaj Jan Piskorski, John D. Macomber and David Chen
The board of Young Presidents' Organization needs to decide on the future of its Networks Initiative, designed to connect its geographically dispersed membership base through 60 different interest-based networks. So far, one half of these networks have been considered... View Details
Keywords: Decision Choices and Conditions; Governing and Advisory Boards; Leadership Development; Growth and Development Strategy; Organizations; Social and Collaborative Networks
Citation
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Piskorski, Mikolaj Jan, John D. Macomber, and David Chen. "Young Presidents' Organization." Harvard Business School Case 709-444, April 2009.
  • February 2010
  • Supplement

Organization and Strategy at Millennium (B)

By: Julie M. Wulf and Scott Waggoner
This case examines Millennium's strategic and organizational responses to the rapid evolution of the biopharmaceutical industry. In the early 2000s, as Millennium's competitive advantage in early-stage research slipped away and its losses mounted, founder CEO Mark... View Details
Keywords: Leading Change; Transformation; Decision Choices and Conditions; Crisis Management; Competitive Advantage; Commercialization; Selection and Staffing; Product Development; Organizational Change and Adaptation; Pharmaceutical Industry
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Wulf, Julie M., and Scott Waggoner. "Organization and Strategy at Millennium (B)." Harvard Business School Supplement 710-418, February 2010.
  • December 2014 (Revised October 2015)
  • Case

Iz-Lynn Chan at Far East Organization (Abridged)

By: Linda A. Hill, Anthony J. Mayo and Dana M. Teppert
This case describes how to champion and implement organizational change from the middle by recounting the experiences of Iz-Lynn Chan at Far East Organization. View Details
Keywords: Iz-Lynn Chan; Far East Organization; Singapore; Far East Hospitality; Customer Centric Initiative; Hotels; Culture Change; Culture; Standard Operating Procedures; Serviced Residences; Service Quality And Standards Department; Service Operations; Service Delivery; Organizational Culture; Operations; Leading Change; Organizational Change and Adaptation; Accommodations Industry; Singapore; China
Citation
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Hill, Linda A., Anthony J. Mayo, and Dana M. Teppert. "Iz-Lynn Chan at Far East Organization (Abridged)." Harvard Business School Case 415-033, December 2014. (Revised October 2015.)
  • 2021
  • Working Paper

Being the Boss: Gig Workers' Value of Flexible Work

By: Laura Katsnelson and Felix Oberholzer-Gee
Workers who join the gig economy face a challenging trade-off. Gig work provides worktime flexibility and a sense of being one’s own boss, but gig workers forgo certain protections that employees enjoy. In this paper, we study the work patterns of a large sample of... View Details
Keywords: Gig Workers; Flexible Work Arrangements; Worker Welfare; Labor; Governing Rules, Regulations, and Reforms
Citation
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Katsnelson, Laura, and Felix Oberholzer-Gee. "Being the Boss: Gig Workers' Value of Flexible Work." Harvard Business School Working Paper, No. 21-124, May 2021.
  • Article

Environmental and Organization Context and Executive Team Characteristics

By: S. Keck and Michael Tushman
Keywords: Groups and Teams; Demographics
Citation
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Keck, S., and Michael Tushman. "Environmental and Organization Context and Executive Team Characteristics." Academy of Management Journal 36, no. 6 (December 1993): 1314–1344.
  • March 2016
  • Case

N12 Technologies: Building an Organization and Building a Business

By: David A. Garvin and Aldo Sesia
N12 Technologies was a startup founded in 2010 that employed nanotechnology to manufacture a patented material to improve the performance of carbon fiber composites, which were used in a wide variety of products, ranging from bicycles to automobiles to aircraft parts.... View Details
Keywords: Startup; Organizational Structure; Nanotechnology; Business Processes; Organizational Change and Adaptation; Organizational Design; Management Systems; Commercialization; Industrial Products Industry; Manufacturing Industry; Auto Industry; Bicycle Industry; Transportation Industry; United States
Citation
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Garvin, David A., and Aldo Sesia. "N12 Technologies: Building an Organization and Building a Business." Harvard Business School Case 316-002, March 2016.
  • March 1990
  • Article

Technology, Organizations and Innovation: An Introduction

By: Michael Tushman and R. Nelson
Keywords: Information Technology; Organizations; Innovation and Invention; Information
Citation
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Tushman, Michael, and R. Nelson. "Technology, Organizations and Innovation: An Introduction." Administrative Science Quarterly 35, no. 1 (March 1990): 1–8.
  • August 2006 (Revised May 2007)
  • Case

Management Levels at Staples (A): Company and Organization

By: David A. Garvin and Lynne Levesque
One of six cases that describe the roles and responsibilities of managers at each of the hierarchical levels of management within the U.S. Stores business unit of Staples, the world's largest office supply company. Together, the cases form a complete integrated... View Details
Keywords: Cost vs Benefits; Leadership; Management Practices and Processes; Managerial Roles; Operations; Performance Effectiveness; Strategic Planning; Perspective; Retail Industry
Citation
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Garvin, David A., and Lynne Levesque. "Management Levels at Staples (A): Company and Organization." Harvard Business School Case 307-037, August 2006. (Revised May 2007.)
  • Spring 1992
  • Article

Student Environmental Organizations

By: Julian Keniry and Brian Trelstad
On campuses around the country, student groups are discovering the benefits of working on projects in cooperation with campus officials. View Details
Keywords: Environmental Sustainability; Higher Education
Citation
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Keniry, Julian, and Brian Trelstad. "Student Environmental Organizations." New Directions for Higher Education, no. 77 (Spring 1992): 103–112.
  • March 1988
  • Background Note

Leadership and the Information Technology Organization

By: Lynda M. Applegate and Donna B. Stoddard
Keywords: Leadership; Information Technology; Organizations
Citation
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Related
Applegate, Lynda M., and Donna B. Stoddard. "Leadership and the Information Technology Organization." Harvard Business School Background Note 188-114, March 1988.
  • Conference Presentation

Building and Leading Customer Centric Organizations

By: Ranjay Gulati
Keywords: Organizations; Customer Focus and Relationships
Citation
Related
Gulati, Ranjay. "Building and Leading Customer Centric Organizations." . (Presented at the Alumni Club in Boston.)
  • Conference Presentation

Building and Leading Customer Centric Organizations

By: Ranjay Gulati
Keywords: Organizations; Customer Focus and Relationships
Citation
Related
Gulati, Ranjay. "Building and Leading Customer Centric Organizations." . (Presented at the Alumni Club in New York City.)
  • Conference Presentation

Building and Leading Customer Centric Organizations

By: Ranjay Gulati
Keywords: Organizations; Customer Focus and Relationships
Citation
Related
Gulati, Ranjay. "Building and Leading Customer Centric Organizations." . (Presented at the Alumni Club in New Delhi.)
  • 09 Jul 2020
  • Research & Ideas

It’s Time to Reset Decision-Making in Your Organization

James Lemoine, an assistant professor in the Organization and Human Resources Department of the School of Management at the University at Buffalo, have written extensively on VUCA, View Details
Keywords: by Boris Groysberg and Sarah Abbott
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