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  • All HBS Web  (26,230)
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  • Conference Presentation

Building and Leading Customer Centric Organizations

By: Ranjay Gulati
Keywords: Organizations; Customer Focus and Relationships
Citation
Related
Gulati, Ranjay. "Building and Leading Customer Centric Organizations." . (Presented at the Alumni Club in Chicago.)
  • Conference Presentation

Building and Leading Customer Centric Organizations

By: Ranjay Gulati
Keywords: Organizations; Customer Focus and Relationships
Citation
Related
Gulati, Ranjay. "Building and Leading Customer Centric Organizations." . (Presented at the Alumni Club in Paris.)
  • Conference Presentation

Building and Leading Customer Centric Organizations

By: Ranjay Gulati
Keywords: Organizations; Customer Focus and Relationships
Citation
Related
Gulati, Ranjay. "Building and Leading Customer Centric Organizations." . (Presented at the Alumni Club in Tokyo.)
  • February 2010 (Revised April 2010)
  • Case

Organization and Strategy at Millennium (A)

By: Julie M. Wulf and Scott Waggoner
This case examines Millennium's strategic and organizational responses to the rapid evolution of the biopharmaceutical industry. In the early 2000s, as Millennium's competitive advantage in early-stage research slipped away and its losses mounted, founder and CEO Mark... View Details
Keywords: Transformation; Leading Change; Management Succession; Organizational Change and Adaptation; Competitive Strategy; Competitive Advantage; Biotechnology Industry; Pharmaceutical Industry
Citation
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Wulf, Julie M., and Scott Waggoner. "Organization and Strategy at Millennium (A)." Harvard Business School Case 710-415, February 2010. (Revised April 2010.)
  • May 20, 2016
  • Comment

World Health Organization Lacks Leadership to Combat Pandemics

By: John A. Quelch
When it comes to emergency preparedness for pandemics, the World Health Organization is falling short. It has not provided prompt and clear leadership to the world in combating either the Ebola or Zika viruses. Its leadership has been low energy, its representatives... View Details
Keywords: Global Health; World Health Organization; World Bank; Pandemics; Emergency Preparedness; Experience and Expertise; Decisions; Forecasting and Prediction; Communication Strategy; Nonverbal Communication; Framework; Governance; Government and Politics; Health; Management; Practice; Problems and Challenges; Projects; Risk and Uncertainty; Human Needs; Civil Society or Community; Social Issues; Welfare or Wellbeing; Journalism and News Industry; Journalism and News Industry; Journalism and News Industry; Journalism and News Industry; Journalism and News Industry; Journalism and News Industry; Journalism and News Industry; Journalism and News Industry; Africa; Asia; Europe; Latin America; North and Central America; South America; West Indies
Citation
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Related
Quelch, John A. "World Health Organization Lacks Leadership to Combat Pandemics." Harvard Business School Working Knowledge (May 20, 2016).
  • 08 Feb 2021
  • News

What Impact Investors Can Learn from the Organizations They Work with

  • April 2009
  • Case

Young Presidents' Organization

By: Mikolaj Jan Piskorski, John D. Macomber and David Chen
The board of Young Presidents' Organization needs to decide on the future of its Networks Initiative, designed to connect its geographically dispersed membership base through 60 different interest-based networks. So far, one half of these networks have been considered... View Details
Keywords: Decision Choices and Conditions; Governing and Advisory Boards; Leadership Development; Growth and Development Strategy; Organizations; Social and Collaborative Networks
Citation
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Piskorski, Mikolaj Jan, John D. Macomber, and David Chen. "Young Presidents' Organization." Harvard Business School Case 709-444, April 2009.
  • 05 Jul 2006
  • Working Paper Summaries

Failing to Learn and Learning to Fail (Intelligently): How Great Organizations Put Failure to Work to Improve and Innovate

Keywords: by Mark D. Cannon & Amy C. Edmondson
  • spring 1992
  • Article

Organizing and Leading 'Heavyweight' Development Teams

By: K. B. Clark and S. C. Wheelwright
Keywords: Leadership; Groups and Teams
Citation
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Related
Clark, K. B., and S. C. Wheelwright. "Organizing and Leading 'Heavyweight' Development Teams." California Management Review 34, no. 3 (spring 1992): 9–28.
  • March 1990
  • Article

Technology, Organizations and Innovation: An Introduction

By: Michael Tushman and R. Nelson
Keywords: Information Technology; Organizations; Innovation and Invention; Information
Citation
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Related
Tushman, Michael, and R. Nelson. "Technology, Organizations and Innovation: An Introduction." Administrative Science Quarterly 35, no. 1 (March 1990): 1–8.

    Organizing the In-between

    This article examines the population dynamics and viability of network weavers, which are organizations that provide network relations for others. An analysis of the population dynamics of the intergovernmental organizations (IGOs) that are the basis of the... View Details
    • March 1988
    • Background Note

    Leadership and the Information Technology Organization

    By: Lynda M. Applegate and Donna B. Stoddard
    Keywords: Leadership; Information Technology; Organizations
    Citation
    Find at Harvard
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    Applegate, Lynda M., and Donna B. Stoddard. "Leadership and the Information Technology Organization." Harvard Business School Background Note 188-114, March 1988.
    • Conference Presentation

    Building and Leading Customer Centric Organizations

    By: Ranjay Gulati
    Keywords: Organizations; Customer Focus and Relationships
    Citation
    Related
    Gulati, Ranjay. "Building and Leading Customer Centric Organizations." . (Presented at the Alumni Club in Boston.)
    • Conference Presentation

    Building and Leading Customer Centric Organizations

    By: Ranjay Gulati
    Keywords: Organizations; Customer Focus and Relationships
    Citation
    Related
    Gulati, Ranjay. "Building and Leading Customer Centric Organizations." . (Presented at the Alumni Club in New York City.)
    • Conference Presentation

    Building and Leading Customer Centric Organizations

    By: Ranjay Gulati
    Keywords: Organizations; Customer Focus and Relationships
    Citation
    Related
    Gulati, Ranjay. "Building and Leading Customer Centric Organizations." . (Presented at the Alumni Club in New Delhi.)
    • 09 Apr 2019
    • Working Paper Summaries

    Formal Employment and Organized Crime: Regression Discontinuity Evidence from Colombia

    Keywords: by Gaurav Khanna, Carlos Medina, Anant Nyshadham, and Jorge Tamayo
    • Research Summary

    Nature of Organizations

    By: Regina E. Herzlinger

    Why do non-profit, public, and private business organizations exist? This project, begun in 2005, will became a seminar in 2007, focusing on the unique missions of these organizational forms and the resulting mechanisms for effective oversight.

     View Details
    • 2017
    • Other Book

    Good Work: The Taylor Review of Modern Working Practices

    By: Matthew Taylor, Greg Marsh, Diane Nicol and Paul Broadbent
    I was not the only person appointed to the Review. My fellow Review team members, Greg Marsh, Diane Nicol and Paul Broadbent have not only been an important source of ideas and wisdom throughout the process but have led in engaging with key groups of... View Details
    Keywords: Future Of Work; Labor Relations; Marketplaces; Employment; Labor and Management Relations; Labor; Markets
    Citation
    Read Now
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    Taylor, Matthew, Greg Marsh, Diane Nicol, and Paul Broadbent. Good Work: The Taylor Review of Modern Working Practices. London: Great Britain, Department for Business, Energy & Industrial Strategy, 2017. Electronic.
    • 2019
    • Chapter

    Teams and Team Effectiveness in Health Services Organizations

    By: Bruce J. Fried and Amy C. Edmondson
    Book Abstract: Completely updated to address the challenges faced by modern health care organizations, this edition of Shortell and Kaluzny's Health Care Management: Organization Design and Behavior offers a more global perspective on how the United States and... View Details
    Keywords: Groups and Teams; Performance Effectiveness; Health; Health Industry
    Citation
    Find at Harvard
    Related
    Fried, Bruce J., and Amy C. Edmondson. "Teams and Team Effectiveness in Health Services Organizations." Chap. 5 in Shortell & Kaluzny's Health Care Management: Organization Design and Behavior. 7th ed., edited by Lawton Robert Burns, Elizabeth H. Bradley, and Bryan Jeffrey Weiner, 98–131. Boston, MA: Cengage Learning, 2019.
    • November 2012
    • Article

    The Organization of Firms Across Countries

    By: Nicholas Bloom, Raffaella Sadun and John Van Reenen
    We argue that social capital as proxied by trust increases aggregate productivity by affecting the organization of firms. To do this we collect new data on the decentralization of investment, hiring, production, and sales decisions from Corporate Headquarters to local... View Details
    Keywords: Decentralization; Social Capital; Theory Of The Firm; Firm Objectives, Organization, And Behavior; Business Economics; Management Of Technological Innovation And R&D; Technological Change: Choices And Consequences; Diffusion Processes; Organizational Structure; Performance Productivity; Trust; Technology Adoption; Multinational Firms and Management
    Citation
    Find at Harvard
    Read Now
    Related
    Bloom, Nicholas, Raffaella Sadun, and John Van Reenen. "The Organization of Firms Across Countries." Quarterly Journal of Economics 127, no. 4 (November 2012). (Slides from 2008, Harvard Business School Working Paper, No. 12-005, August 2011.)
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