Voice - Publications - Faculty & Research

03 Jun 2014
Working Paper Summaries

Eliciting Taxpayer Preferences Increases Tax Compliance

Keywords: by Cait Lamberton, Jan-Emmanuel De Neve & Michael I. Norton

25 Feb 2013
Working Paper Summaries

Fostering Organizational Learning: The Impact of Work Design on Workarounds, Errors, and Speaking Up About Internal Supply Chain Problems

Keywords: by Anita L. Tucker

2015
Working Paper

Financial Patent Quality: Finance Patents After State Street

By: Josh Lerner, Andrew Speen, Mark Baker and Ann Leamon

In the past two decades, patents of inventions related to financial services ("finance patents"), as well as litigation around these patents, have surged. One of the repeated concerns voiced by academics and practitioners alike has been about the quality of these... View Details

Keywords: Patents; Lawsuits and Litigation; Finance

Citation

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November 2013 (Revised February 2016)
Case

A Long, Bumpy and Unfinished Road: Education Reform in Memphis, Tennessee

By: Allen Grossman, J. Puckett and Nithya Vaduganathan

In 2010 the Memphis City School District merged with the neighboring Shelby County School system under the supervision of a single board of education and superintendent. It promised much more than just administrative synergies—it was an opportunity to change a... View Details

Keywords: Education Reform; Public Education; Business Engagement; Public Sector; Education; Business and Community Relations; Education Industry; Tennessee

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26 Aug 2002
Research & Ideas

High-Stakes Decision Making: The Lessons of Mount Everest

into action. As Cyrus the Great once said, leaders must balance the need for "diversity in counsel, unity in command." To accomplish this, leaders must insure that each participant has a fair and equal opportunity to voice their... View Details

Keywords: by Michael A. Roberto

08 Dec 2022
HBS Case

The War in Ukraine and Nestlé’s Moral Dilemma: Stay or Leave Russia?

join the growing group of international corporations, including Renault, Volvo, Boeing, ExxonMobil, and Microsoft, that were pulling out of Russia to punish the country and pressure its leaders. Schneider weighed the good Nestlé could do by adding its View Details

Keywords: by Michael Blanding; Consumer Products

22 May 2024
HBS Case

Banned or Not, TikTok Is a Force Companies Can’t Afford to Ignore

the voice of the presenter.” One way to think about it, Ghosh says, is that TikTok “views you as this complex being. Even when something has worked with you, it will favor that, but it will not exclusively give you that. Because it knows... View Details

Keywords: by Rachel Layne; Technology

04 Jan 2017
What Do You Think?

How Much Bureaucracy is a Good Thing in Government and Business?

Meetings are longer, more frequent, and involve more people. Everyone seems to want a voice in a decision. And when the leader finally decides, it is only at the end of a long time delay to accommodate rules, “due process,” imposed by... View Details

Keywords: by James L. Heskett

23 May 2013
Working Paper Summaries

Board Games: Timing of Independent Directors’ Dissent in China

Keywords: by Juan Ma & Tarun Khanna

26 Aug 2019
Research & Ideas

Lipstick Tips: How Influencers Are Making Over Beauty Marketing

attract your audience, be deliberate about how you showcase your products on different channels, and make sure the people who represent your company will be seen as authentic, trusted voices of the image you want to present.” About the... View Details

Keywords: by Dina Gerdeman; Consumer Products; Beauty & Cosmetics

07 Mar 2023
HBS Case

ChatGPT: Did Big Tech Set Up the World for an AI Bias Disaster?

beyond—about the importance of listening to voices urging caution, even if doing so might cool corporate profits. An early tech star reveals bias in AI In May 2022, Neeley and HBS research associate Stefani Ruper shined a spotlight on the... View Details

Keywords: by Scott Van Voorhis; Technology

15 Oct 2018
Research & Ideas

Shaky Business: How Handshakes Win Negotiations

party voicing preferences for price, colors, and models. They found that when negotiators shook hands beforehand, they came to a more cooperative agreement—both sides getting more of what they wanted. “Together, they came up with better... View Details

Keywords: by Michael Blanding

11 Feb 2002
Research & Ideas

The Quiet Leader—and How to Be One

believe were, "Trust yourself. You know more than you think you do." If your instincts are telling you "Tread warily," then some of the advice in this book is relevant. If the little voice inside is saying, "Look,... View Details

Keywords: by Martha Lagace

15 Nov 2022
Book

Stop Ignoring Bad Behavior: 6 Tips for Better Ethics at Work

organization’s behavior align with its stated mission? Increase diversity. More voices and more perspectives reduce the complicity of those in the majority who may be perpetuating inequity. “You need to ask yourself, if this person is... View Details

Keywords: by Pamela Reynolds

30 Nov 2021
In Practice

What's the Role of Business in Confronting Climate Change?

The 26th annual United Nations Climate Change Conference of the Parties, also known as COP26, ended with a hard-fought pact that called on businesses and governments to meet their climate change goals faster. The event followed an August report by the Intergovernmental... View Details

Keywords: by Lynn Schenk and Dina Gerdeman

01 Oct 2007
Research & Ideas

Encouraging Dissent in Decision-Making

that people did not speak up about things they deemed important. Most of those were not 'bad news' things; to our surprise we found that people were reluctant to voice what they perceived to be good ideas, unless they were extraordinarily... View Details

Keywords: by Garry Emmons

20 Apr 2011
Research & Ideas

Blind Spots: We’re Not as Ethical as We Think

work presentation or exams, may help you focus on concrete details of the future situation that you might otherwise overlook. In her book Giving Voice to Values, Mary Gentile offers a framework to help managers prepare for difficult... View Details

Keywords: by Sean Silverthorne

27 Sep 2013
Working Paper Summaries

The Impact of Conformance and Experiential Quality on Healthcare Cost and Clinical Performance

Keywords: by Claire Senot, Aravind Chandrasekaran, Peter T. Ward & Anita L. Tucker; Health

24 Apr 2018
Op-Ed

Op-Ed: What Mark Zuckerberg Can Learn About Crisis Leadership from Starbucks

things. After those first days, the moment had passed and other voices were crowding out his company’s messages. Leading in crisis is the real test for leaders. Zuckerberg failed his big test and will struggle to recover. Johnson has... View Details

Keywords: by Bill George; Technology; Food & Beverage

04 Apr 2023
What Do You Think?

How Does Remote Work Affect Innovation?

purpose were also suggested. Shann Turnbull, for example, would look for the presence of “’polycentric governance’ (that) requires adding the voices of stakeholder boards to create a basis for negotiating win-win solutions without... View Details

Keywords: by James Heskett

Publications