Publications

23 Sep 2008
First Look

First Look: September 23, 2008

Psychology. Vol. 40, edited by Mark P. Zanna, 61-149, 2008 Abstract The stereotype content model (SCM) defines two fundamental dimensions of social perception, warmth and competence, predicted respectively by perceived competition and... View Details

Keywords: Martha Lagace

02 Mar 2016
What Do You Think?

Is Apple’s Real Privacy Challenge Technology Innovation Itself?

can access contents on an alleged terrorist’s iPhone has generated a vigorous debate with daily developments. As they say, this is a big deal. It raises critical questions. Apple argues that doing what the... View Details

Keywords: by James Heskett; Technology

21 May 2009
Working Paper Summaries

Do Friends Influence Purchases in a Social Network?

Keywords: by Raghuram Iyengar, Sangman Han & Sunil Gupta; Technology

January 2023
Teaching Note

Duolingo: Teaching Languages to the Masses

By: Youngme Moon

Teaching Note for HBS Case 323-016. At the time the case is written, Duolingo is the most popular language learning service in the world. The company has more than 40 million monthly active users, and the company’s total annual revenue has reached $250 million a year.... View Details

Keywords: Marketing; Marketing Strategy; Customer Relationship Management; Acquisition; Retention; Innovation and Invention

2010
Book

The Comingled Code: Open Source and Economic Development

By: Josh Lerner and Mark Schankerman

Discussions of the economic impact of open source software often generate more heat than light. Advocates passionately assert the benefits of open source, while critics decry its effects. Missing from the debate is rigorous economic analysis and systematic... View Details

Keywords: Development Economics; Economic Growth; Policy; Government and Politics; Open Source Distribution; Software

15 Aug 2023
HBS Case

(Virtual) Reality Check: How Long Before We Live in the 'Metaverse'?

coordinating all the pieces of the ecosystem,” he says. “It's not just a matter of a headset. You also have to have content like games or simulations or social media interaction platforms. We still haven't seen what that killer app is... View Details

Keywords: by Jay Fitzgerald; Technology; Computer; Information Technology

April 2013
Article

What Roger Fisher Got Profoundly Right: Five Enduring Lessons for Negotiators

By: James K. Sebenius

Roger Fisher, who died in 2012, enjoyed a remarkable career that modeled one way that an academic, especially in a professional school such as law or business, could make a significant, positive, and lasting difference in the world. Distinctive aspects of his career... View Details

Keywords: Bargaining; Conflict Resolution; Dealmaking; Negotiation; Personal Development and Career; Conflict and Resolution

21 Oct 2024
Research & Ideas

What Happens in Vegas Could Shape the Metaverse

a virtual world than a video game: Millions of users have gathered on the platform for online concerts headlined by Ariana Grande, Travis Scott, and other stars. Tim Sweeney, the CEO of Fortnite parent company Epic Games, has likened the... View Details

Keywords: by Scott Nover; Computer; Information Technology

25 Mar 2008
Working Paper Summaries

Incompatible Assumptions: Barriers to Producing Multidisciplinary Knowledge in Communities of Scholarship

Keywords: by Corinne Bendersky & Kathleen L. McGinn; Education

Article

Faithful and Customizable Explanations of Black Box Models

By: Himabindu Lakkaraju, Ece Kamar, Rich Caruana and Jure Leskovec

As predictive models increasingly assist human experts (e.g., doctors) in day-to-day decision making, it is crucial for experts to be able to explore and understand how such models behave in different feature subspaces in order to know if and when to trust them. To... View Details

Keywords: Interpretable Machine Learning; Black Box Models; Decision Making; Framework

Read Now

November 2011
Article

Social Strategies That Work

By: Mikolaj Jan Piskorski

Although most companies have collected lots of friends and followers on social platforms such as Facebook, few have succeeded in generating profits there. That's because they merely port their digital strategies into social environments by broadcasting their commercial... View Details

Keywords: Social Platforms; Social Strategies; Social and Collaborative Networks; Customers; Relationships; Business Strategy; Profit

May 2018 (Revised February 2019)
Case

The Powers That Be (Internet Edition): Google, Apple, Facebook, Amazon, and Microsoft

By: Jeffrey F. Rayport, Julia Kelley and Nathaniel Schwalb

As of early 2018, five U.S. technology companies—Google, Apple, Facebook, Amazon, and Microsoft—were among the largest companies in the world. Similarly, three Chinese technology firms—Baidu, Alibaba, and Tencent, or BAT—had emerged as global players due in part to the... View Details

Keywords: Internet and the Web; Business Ventures; Customers; Analytics and Data Science; Safety; Corporate Strategy; Competitive Strategy; Technology Industry

Educators

Discussions of the economic impact of open source software often generate more heat than light. Advocates passionately assert the benefits of open source while critics decry its effects. Missing from the debate is rigorous economic analysis and systematic economic... View Details

23 May 2016
Research & Ideas

A Little Understanding Motivates Copyright Abusers to Pay Up

obtained from the Internet. Furthermore, many businesses use a third-party designer, whom is presumed to have cleared related rights. Motivating copyright compliance on the Web is complicated by users who don’t know they are violating the... View Details

Keywords: by Michael Blanding; Media & Broadcasting; Publishing

November 2006 (Revised October 2007)
Background Note

A Brief Note on Deferred Taxes: An Analysis Perspective

Provides an overview of accounting for deferred taxes. The primary objective is to provide external users with a basic understanding of deferred taxes. A simple illustrative example is provided, which is followed by a discussion of several important issues likely to be... View Details

Keywords: Accounting; Financial Statements; Taxation; Legal Liability; Valuation

Educators

19 Oct 2009
Research & Ideas

Why Are Web Sites So Confusing?

recommendation systems to suggest to each individual user products or content which might interest him/her, as inferred from their past behavior or the behavior of users with... View Details

Keywords: by Andrei Hagiu & Bruno Jullien

Research Summary

Overview

Yanhua Bird's research encompasses two streams: (1) entrepreneurship and social innovation — how the design and structure of alternative forms of enterprises influence their activities and success, with a focus on peer-to-peer markets and social enterprises, and (2)... View Details

Keywords: Organizational Behavior; Strategy; Social Evaluation; Entrepreneurship; Social Innovation; Social Movements; Non-market Strategy; Corporate Sustainability

February 2016 (Revised June 2016)
Case

Janalakshmi Financial Services' HR Dilemma

By: Doug J. Chung and Radhika Kak

Janalakshmi Financial Services (JFS), an Indian microfinance institution, had grown rapidly by providing financial products to its main customer base, the urban poor. However, the company was facing several challenges. JFS’s productivity was declining, and it was... View Details

Keywords: Microfinance; Salesforce Management; Compensation and Benefits; Sales; Strategy; Financial Services Industry

Educators