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  • All HBS Web  (2,260)
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    • News  (660)
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    • Multimedia  (52)
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  • 2018
  • Working Paper

Ideological Bias and Trust in Information Sources

By: Matthew Gentzkow, Michael B. Wong and Allen T Zhang
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Gentzkow, Matthew, Michael B. Wong, and Allen T Zhang. "Ideological Bias and Trust in Information Sources." Working Paper, 2018.
  • Research Summary

Antecedents and Consequences of Trust in Interorganizational Relations: An International Comparison

The objective of this research project is to build from the conceptual development described above and test the sources and effects of trust in a different empirical setting. The level of analysis is also interorganizational but narrowed to the level of a specific... View Details
  • 2015
  • Case

Advanced Leadership Pathways: Torsten Thiele and the Global Ocean Trust

By: Rosabeth Moss Kanter and Brian Hoffstein
Following a successful career in finance, Torsten Thiele devoted himself full-time to the challenging cause of ocean conservation and stewardship. In August 2015, Thiele had already come a long way in spearheading initiatives towards the protection of the ocean: from... View Details
Keywords: Environment; Natural Environment; Environmental Sustainability; Pollutants; Science-Based Business; Climate Change; Social Enterprise; Leadership
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Kanter, Rosabeth Moss, and Brian Hoffstein. "Advanced Leadership Pathways: Torsten Thiele and the Global Ocean Trust." Harvard Business Publishing Case 316-039, 2015. (Harvard Advanced Leadership Initiative.)
  • September 2002
  • Article

The Effects of Contracts on Interpersonal Trust

By: Deepak Malhotra and J. Keith Murnighan
Keywords: Contracts; Trust
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Malhotra, Deepak, and J. Keith Murnighan. "The Effects of Contracts on Interpersonal Trust." Administrative Science Quarterly 47, no. 3 (September 2002): 534–559.
  • September 2024 (Revised March 2025)
  • Supplement

Wemade: (Re)Establishing Trust in Blockchain Games (B)

By: Jung Koo Kang, Charles C.Y. Wang, David Allen and Kwangmoon So
This supplement reviews Wemade's efforts to rebuild confidence in its business after its WEMIX coin was delisted from the major South Korean cryptocurrency exchanges on December 8, 2022. It outlines Wemade's strategy of transparency, which included partnerships with... View Details
Keywords: Blockchain; Cryptocurrency; Crypto Economy; Accounting; Financial Reporting; Revenue Recognition; Games, Gaming, and Gambling; Corporate Disclosure; Information Technology; Financial Markets; Governance; Accounting Industry; Video Game Industry; South Korea
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Kang, Jung Koo, Charles C.Y. Wang, David Allen, and Kwangmoon So. "Wemade: (Re)Establishing Trust in Blockchain Games (B)." Harvard Business School Supplement 125-018, September 2024. (Revised March 2025.)
  • March 2024 (Revised May 2025)
  • Case

Dungeons & Dragons: Repairing Ecosystem Trust (A)

By: Gabriel Rossman, Oliver Schilke and Julian Zlatev
Citation
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Rossman, Gabriel, Oliver Schilke, and Julian Zlatev. "Dungeons & Dragons: Repairing Ecosystem Trust (A)." Harvard Business School Case 924-008, March 2024. (Revised May 2025.)
  • March 1990 (Revised March 1990)
  • Supplement

Chase Manhattan Bank (I): Luxembourg Unit Trusts

By: Benson P. Shapiro
Keywords: Banking Industry
Citation
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Shapiro, Benson P. "Chase Manhattan Bank (I): Luxembourg Unit Trusts." Harvard Business School Supplement 590-092, March 1990. (Revised March 1990.)
  • April 1985 (Revised November 1985)
  • Case

United States Trust Co. of New York

Citation
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Lovelock, Christopher H. "United States Trust Co. of New York." Harvard Business School Case 585-172, April 1985. (Revised November 1985.)
  • 2014
  • Chapter

Too Big To Trust? Managing Stakeholder Trust in Business in the Post-Bail-Out Economy

By: Deepak Malhotra
This chapter considers the aftermath of the financial crisis of 2008, and specifically the subsequent “bail-out” of the large financial institutions by the American government, from the perspective of trust in the post-bail-out economy. The author considers the impacts... View Details
Keywords: Trust; Business and Stakeholder Relations; Government and Politics; Financial Crisis
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Malhotra, Deepak. "Too Big To Trust? Managing Stakeholder Trust in Business in the Post-Bail-Out Economy." Chap. 3 in Public Trust in Business, edited by Jared D. Harris, Brian Moriarty, and Andrew C. Wicks, 51–85. Cambridge University Press, 2014.
  • 5 Aug 2005 - 10 Aug 2005
  • Conference Presentation

Trust in the face of competitive and cooperative rewards

By: K. Y. Ng, Roy Y.J. Chua and M. L. Chan
Keywords: Trust; Motivation and Incentives; Cooperation; Competition
Citation
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Ng, K. Y., Roy Y.J. Chua, and M. L. Chan. "Trust in the face of competitive and cooperative rewards." Paper presented at the Academy of Management Annual Meeting, Honolulu, August 05–10, 2005.
  • 2004
  • Chapter

Psychological Safety, Trust and Learning: A Group-level Lens

By: A. Edmondson
Keywords: Trust; Learning; Groups and Teams; Safety; Social Psychology
Citation
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Edmondson, A. "Psychological Safety, Trust and Learning: A Group-level Lens." In Trust and Distrust in Organizations: Dilemmas and Approaches, edited by Roderick Kramer and Karen Cook, 239–272. New York: Russell Sage Foundation, 2004.
  • March 2018
  • Article

Enacting Knowledge Strategy Through Social Media: Passable Trust and the Paradox of Non-work Interactions

By: Tsedal Neeley and Paul Leonardi
Despite the recognition that knowledge sharing among employees is necessary to enact knowledge strategy, little is known about how to enable such sharing. Recent research suggests that social media may promote knowledge sharing because they allow social lubrication and... View Details
Keywords: Knowledge Sharing; Strategy; Social and Collaborative Networks; Employees; Interactive Communication; Trust
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Neeley, Tsedal, and Paul Leonardi. "Enacting Knowledge Strategy Through Social Media: Passable Trust and the Paradox of Non-work Interactions." Special Issue on Strategy Processes and Practices: Dialogues and Intersections. Strategic Management Journal 39, no. 3 (March 2018): 922–946.
  • 1992
  • Chapter

Trust in Travel and the Boundaryless Travel Agency

By: Roger Hallowell
Citation
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Hallowell, Roger. "Trust in Travel and the Boundaryless Travel Agency." In The Annual Revue of Travel, 63–71. New York: American Express Travel Related Services Co., 1992.
  • December 2024
  • Supplement

Trust and Family at Fuwei (B): Ethan Yang's Perspective

By: Letian Zhang, Wenjie Ma and Jiaqi Jin
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Zhang, Letian, Wenjie Ma, and Jiaqi Jin. "Trust and Family at Fuwei (B): Ethan Yang's Perspective." Harvard Business School Supplement 425-033, December 2024.
  • May 2008 (Revised September 2014)
  • Teaching Note

TD Canada Trust (A), (B), and (C)

By: Dennis Campbell
Keywords: Performance Evaluation; Banks and Banking; Mergers and Acquisitions; Customer Focus and Relationships; Profit; Balanced Scorecard; Service Delivery; Announcements; Compensation and Benefits; Canada
Citation
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Campbell, Dennis. "TD Canada Trust (A), (B), and (C)." Harvard Business School Teaching Note 108-076, May 2008. (Revised September 2014.)
  • August 1982 (Revised January 1984)
  • Case

Manufacturers Hanover Trust Co.: Office Automation Group

Citation
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McKenney, James L. "Manufacturers Hanover Trust Co.: Office Automation Group." Harvard Business School Case 183-049, August 1982. (Revised January 1984.)
  • 05 May 2003
  • Research & Ideas

What It Takes to Restore Trust in Business

American business are plainly visible for the whole world to see, Mills warned. Repairing the infrastructure is critically important to restore trust in American business, and tinkering with the rulebook is not enough. The process of... View Details
Keywords: by Martha Lagace; Financial Services
  • October 1993
  • Background Note

Brief Introduction to Real Estate Investment Trusts (REITs)

By: Jay O. Light and James O. Sailer
Keywords: Finance; Real Estate Industry
Citation
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Light, Jay O., and James O. Sailer. "Brief Introduction to Real Estate Investment Trusts (REITs)." Harvard Business School Background Note 294-044, October 1993.
  • 2025
  • Chapter

Trust and Corporate Leadership: Operating ‘Outside the Building’

By: Rosabeth M. Kanter
Citation
Related
Kanter, Rosabeth M. "Trust and Corporate Leadership: Operating ‘Outside the Building’." In Age of Doubt: Building Trust in a World of Misinformation, edited by Tracey Kirkland and Gavin Fang, 176–181. Monash University Publishing, forthcoming.
  • Article

How Much Should We Trust Staggered Difference-In-Differences Estimates?

By: Andrew C. Baker, David F. Larcker and Charles C.Y. Wang
We explain when and how staggered difference-in-differences regression estimators, commonly applied to assess the impact of policy changes, are biased. These biases are likely to be relevant for a large portion of research settings in finance, accounting, and law that... View Details
Keywords: Difference In Differences; Staggered Difference-in-differences Designs; Generalized Difference-in-differences; Dynamic Treatment Effects; Mathematical Methods
Citation
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Baker, Andrew C., David F. Larcker, and Charles C.Y. Wang. "How Much Should We Trust Staggered Difference-In-Differences Estimates?" Journal of Financial Economics 144, no. 2 (May 2022): 370–395. (Editor's Choice, May 2022; Jensen Prize, First Place, June 2023.)
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