Filter Results:
(1,179)
Show Results For
- All HBS Web
(2,260)
- People (4)
- News (660)
- Research (1,179)
- Events (2)
- Multimedia (52)
- Faculty Publications (662)
Show Results For
- All HBS Web
(2,260)
- People (4)
- News (660)
- Research (1,179)
- Events (2)
- Multimedia (52)
- Faculty Publications (662)
Sort by
- 2018
- Working Paper
Ideological Bias and Trust in Information Sources
By: Matthew Gentzkow, Michael B. Wong and Allen T Zhang
- May 2008 (Revised September 2014)
- Teaching Note
TD Canada Trust (A), (B), and (C)
By: Dennis Campbell
- August 1982 (Revised January 1984)
- Case
Manufacturers Hanover Trust Co.: Office Automation Group
McKenney, James L. "Manufacturers Hanover Trust Co.: Office Automation Group." Harvard Business School Case 183-049, August 1982. (Revised January 1984.)
- 2014
- Chapter
Too Big To Trust? Managing Stakeholder Trust in Business in the Post-Bail-Out Economy
By: Deepak Malhotra
This chapter considers the aftermath of the financial crisis of 2008, and specifically the subsequent “bail-out” of the large financial institutions by the American government, from the perspective of trust in the post-bail-out economy. The author considers the impacts... View Details
Malhotra, Deepak. "Too Big To Trust? Managing Stakeholder Trust in Business in the Post-Bail-Out Economy." Chap. 3 in Public Trust in Business, edited by Jared D. Harris, Brian Moriarty, and Andrew C. Wicks, 51–85. Cambridge University Press, 2014.
- 23 Jan 2023
- Research & Ideas
After High-Profile Failures, Can Investors Still Trust Credit Ratings?
During the financial crisis of 2008, major credit rating agencies faced sharp criticism for failing to recognize and warn of the risks of emerging instruments like mortgage-backed securities. Since that time, the results of a new study suggest, the agencies appear to... View Details
Keywords: by Ben Rand
- July–August 2021
- Article
Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government
By: Ryan W. Buell, Ethan Porter and Michael I. Norton
Problem definition: As trust in government reaches historic lows, frustration with government performance approaches record highs.
Academic/practical relevance: We propose that in co-productive settings like government services, peoples’ trust and... View Details
Keywords: Government Services; Behavioral Operations; Operational Transparency; Government Administration; Service Operations; Programs; Perception; Attitudes; Behavior; Trust
Buell, Ryan W., Ethan Porter, and Michael I. Norton. "Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government." Manufacturing & Service Operations Management 23, no. 4 (July–August 2021): 781–802.
- August 28, 2018
- Article
Maintaining Trust When Agents Can Engage in Self-deception
By: Andres Babino, Hernan A. Makse, Rafael Di Tella and Mariano Sigman
The coexistence of cooperation and selfish instincts is a remarkable characteristic of humans. Psychological research has unveiled the cognitive mechanisms behind self-deception. Two important findings are that a higher ambiguity about others’ social preferences leads... View Details
Keywords: Behavioral Economics; Cognitive Neuroscience; Corruption; Cooperation; Self-deception; Trust; Behavior
Babino, Andres, Hernan A. Makse, Rafael Di Tella, and Mariano Sigman. "Maintaining Trust When Agents Can Engage in Self-deception." Proceedings of the National Academy of Sciences 115, no. 35 (August 28, 2018): 8728–8733.
- September 2003
- Article
Attributions of Trust and the Calculus of Reciprocity
By: Madan M. Pillutla, Deepak Malhotra and J. Keith Murnighan
Keywords: Trust
Pillutla, Madan M., Deepak Malhotra, and J. Keith Murnighan. "Attributions of Trust and the Calculus of Reciprocity." Journal of Experimental Social Psychology 39, no. 5 (September 2003): 448–455.
- September 2023 (Revised December 2023)
- Case
Twiddy & Company: Trust in a Chaotic Environment
By: Sandra J. Sucher, Shalene Gupta and Tom Quinn
Twiddy & Company, known for Southern hospitality rooted in personal interactions, needed to adjust to contactless remote customer service as fear of the contagious virus prevented person-to-person contact. Local elected officials, in a bid to stop tourists from... View Details
Keywords: Trust; Health Pandemics; Organizational Culture; Disruption; Government Legislation; Transportation; Tourism Industry; North Carolina; United States
Sucher, Sandra J., Shalene Gupta, and Tom Quinn. "Twiddy & Company: Trust in a Chaotic Environment." Harvard Business School Case 324-021, September 2023. (Revised December 2023.)
- 02 Mar 2020
- What Do You Think?
Are Candor, Humility, and Trust Making a Comeback?
SUMMING UP Why Is It so Difficult to Lead with Candor, Humility, and Trust? Responses to this month’s column, for the most part, represented a celebration of the values of candor, humility, and trust in leadership. As Dan Wallace put it,... View Details
Keywords: by James Heskett
- 12 Nov 2015
- Research & Ideas
Can Consumers be Trusted with Their Own Health Care?
10, I trust the consumer to do the right thing,” he said. “(But) if you’re a regulator, and the consumer does the wrong thing one out of 10 times, that’s 10 percent, and that’s too much for a regulator to tolerate. There’s a disconnect... View Details
- 05 May 2003
- Research & Ideas
What It Takes to Restore Trust in Business
American business are plainly visible for the whole world to see, Mills warned. Repairing the infrastructure is critically important to restore trust in American business, and tinkering with the rulebook is not enough. The process of... View Details
- December 1977
- Case
Continental Illinois National Bank & Trust Co. (A)
Foulkes, Fred K. "Continental Illinois National Bank & Trust Co. (A)." Harvard Business School Case 378-152, December 1977.
- Article
CDC's Virus Messaging Is Too Complicated to Trust
Kominers, Scott Duke. "CDC's Virus Messaging Is Too Complicated to Trust." Bloomberg Opinion (October 1, 2020).
- November 1990 (Revised February 1991)
- Case
L. William Seidman and the Resolution Trust Corp.
Keywords: Business and Government Relations; Organizational Design; Public Administration Industry; Financial Services Industry
Vietor, Richard H.K. "L. William Seidman and the Resolution Trust Corp." Harvard Business School Case 391-098, November 1990. (Revised February 1991.)
- 20 Jan 2022
- Op-Ed
3 Steps to Help Companies Rebuild Trust During the Pandemic
struggled with whether to lay off or furlough employees. Business leaders have had to make tough calls amid rapidly changing conditions with official guidance that keeps changing, and their decisions have run the gamut from trust building... View Details
Keywords: by Sandra J. Sucher and Shalene Gupta
- Research Summary
Risk, Trust and Escalation Behavior of Owner Managers
Professor Montgomery and Professor Deepak Malhotra (HBS), together with scientists from Harvard's Program on Evolutionary Dynamics, are studying risk-related decision making of owner managers in newly-founded and established companies. This experimental... View Details
- October 2024
- Supplement
Hakluyt: from Corporate Intelligence to Trusted Advisors (B)
By: Joseph B. Fuller and Lena Duchene
This case is a continuation of an earlier study chronicling Hakluyt & Company (Hakluyt)’s transformation from an obscure boutique to a global corporate advisory firm with an outsized reputation. In August 2024, the firm faced a pivotal moment as managing partner Varun... View Details
Keywords: Business Growth and Maturation; Business Model; Talent and Talent Management; Capital Structure; Cash Flow; Corporate Finance; Equity; Stock Shares; Corporate Governance; Business History; Compensation and Benefits; Recruitment; Leadership Style; Growth Management; Management Succession; Management Teams; Organizational Culture; Performance Evaluation; Networks; Partners and Partnerships; Business Strategy; Competitive Advantage; Consulting Industry; Europe; United Kingdom; England; London
Fuller, Joseph B., and Lena Duchene. "Hakluyt: from Corporate Intelligence to Trusted Advisors (B)." Harvard Business School Supplement 825-087, October 2024.
- October 1980 (Revised March 1987)
- Case
Congoleum Corp.: National Trust Co. of New York
Williams, Charles M. "Congoleum Corp.: National Trust Co. of New York." Harvard Business School Case 281-013, October 1980. (Revised March 1987.)