Publications

June 2024 (Revised March 2025)
Case

Wemade: (Re)Establishing Trust in Blockchain Games (A)

By: Jung Koo Kang, Charles C.Y. Wang, David Allen and Kwangmoon So

This case explores the fundamental challenges and accounting issues arising from the integration of blockchain technology into traditional business models. It features Wemade, a South Korean online gaming company that has staked its future on blockchain-based games.... View Details

Keywords: Blockchain; Cryptocurrency; Video Games; Accounting; Financial Reporting; Revenue Recognition; Games, Gaming, and Gambling; Corporate Disclosure; Information Technology; Technology Adoption; Accounting Industry; Information Technology Industry; Video Game Industry; South Korea

11 Oct 2021
News

The Science of Building Trust with Clients for Consultants

25 May 2018
Working Paper Summaries

Trust and Disintermediation: Evidence from an Online Freelance Marketplace

Keywords: by Grace Gu and Feng Zhu; Service

26 Apr 2022
News

What Does Your Business Stand For? Why Building Trust Starts with Purpose

2012
Book

Restoring Trust in Organizations and Leaders: Enduring Challenges and Emerging Answers

By: Roderick Kramer and Todd Lowell Pittinsky

Recent events around the world, especially in the financial sector and with respect to government performance, have severely undermined people’s trust in both private organizations and public institutions. In no small measure, these substantial and enduring declines in... View Details

Keywords: Trust; Leadership; Public Opinion; Social Psychology; Financial Services Industry; Public Administration Industry

Find at Harvard

19 Jan 2023
Research & Ideas

What Makes Employees Trust (vs. Second-Guess) AI?

When an algorithm recommends ways to improve business outcomes, do employees trust it? Conventional wisdom suggests that understanding the inner workings of artificial intelligence (AI) can raise confidence in such programs. Yet, new... View Details

Keywords: by Rachel Layne

10 Aug 2016
News

The meaning of trust in the age of Airbnb

October 1980
Case

Commerce National Bank and Trust Co.

By: Jay O. Light

Keywords: Banking Industry

Find at Harvard

25 Sep 2018
Lecture

Trust as the Foundation of Finance

By: Tarun Khanna

Read Now

December 1975
Case

St. Joseph Bank & Trust Co.

By: Stephen A. Greyser and John A. Quelch

Keywords: Banks and Banking; Banking Industry

Find at Harvard

February 1999
Case

Guaranty Trust Bank PLC Nigeria (D)

By: Lynn S. Paine and Hal Hogan

Supplements the (A) case. View Details

Keywords: Growth and Development; Trends; Moral Sensibility; Ethics; Organizational Culture; Law; Banking Industry; Nigeria

February 1999 (Revised April 1999)
Case

Guaranty Trust Bank PLC Nigeria (B)

By: Lynn S. Paine and Hal Hogan

Supplements the (A) case. View Details

Keywords: Banking Industry; Nigeria

11 Nov 2013
News

The ACA and Obama’s Trust Dilemma

Web

Building Trusted Organizations - Course Catalog

HBS Course Catalog Building Trusted Organizations Course Number 1825 Professor of Management Practice Sandra Sucher Fall; Q2; 1.5 credits Overview Trust is the foundation of every meaningful... View Details

2006
Chapter

Dynamics of Trust in Guanxi Networks

By: Roy Y.J. Chua and M. Morris

Keywords: Trust; Social and Collaborative Networks; Family and Family Relationships; China

Read Now

Article

Moral Dilemmas and Trust in Leaders during a Global Health Crisis

By: Jim A. C. Everett, Clara Colombatto, Edmond Awad, Paulo Boggio, Björn Bos, William J. Brady, Megha Chawla, Vladimir Chituc, Dongil Chung, Moritz A. Drupp, Shristi Goel, Brit Grosskopf, Frederik Hjorth, Alissa Ji, Caleb Kealoha, Judy S. Kim, Yangfei Lin, Yina Ma, Michel André Maréchal, Federico Mancinelli, Christoph Mathys, Asmus L. Olsen, Graeme Pearce, Annayah M. B. Prosser, Niv Reggev, Nicholas Sabin, Julien Senn, Yeon Soon Shin, Walter Sinnott-Armstrong, Hallgeir Sjåstad, Madelijn Strick, Sunhae Sul, Lars Tummers, Monique Turner, Hongbo Yu, Yoonseo Zoh and Molly J. Crockett

Trust in leaders is central to citizen compliance with public policies. One potential determinant of trust is how leaders resolve conflicts between utilitarian and non-utilitarian ethical principles in moral dilemmas. Past research suggests that utilitarian responses... View Details

Keywords: COVID-19 Pandemic; Impartial Beneficence; Utilitarian Responses; Trust; Ethics; Public Opinion; Leadership Style