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  • 16 Oct 2018
  • First Look

New Research and Ideas, October 16, 2018

or group perceives value in carrying out a technical recipe that is beyond the capacity of a single person. Technology specifies what must be done, what resources must be assembled, what actions taken, and what View Details
Keywords: Dina Gerdeman
  • 16 Nov 2016
  • Research & Ideas

Turning One Thousand Customers into One Million

and Uber can scale up quickly thanks to affordable technology and networked providers. Credit: AntonMatveev To overcome those challenges, the startups followed similar strategies, initially focusing more on the supply side than on the... View Details
Keywords: by Thales S. Teixeira and Michael Blanding; Retail; Transportation; Accommodations
  • Forthcoming
  • Article

Engaging Customers with AI in Online Chats: Evidence from a Randomized Field Experiment

By: Shunyuan Zhang and Das Narayandas
We examine how artificial intelligence (AI) affected the productivity of customer service agents and customer sentiment in online interactions. Collaborating with a meal delivery company, we conducted a randomized field experiment that exploited exogenous variation in... View Details
Keywords: AI and Machine Learning; Customer Focus and Relationships; Performance Efficiency
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  • 09 Mar 2009
  • Research & Ideas

How to Revive Health-Care Innovation

effective solution. In the past, business model innovation was common in health care. When the technological enablers for the diagnosis and treatment of infectious diseases emerged, most patient care was View Details
Keywords: by Clayton M. Christensen, Jerome H. Grossman, M.D. M.D. & Jason Hwang; Health
  • Web

Research Services - Faculty & Research

grid and MySQL server, including secure storage and back-up for large datasets, is freely available to HBS faculty. The Research Computing Services team offers training and troubleshooting for these server resources and research software. One-on-one View Details
  • January 2025
  • Supplement

Negotiating with Data: Analytics FC (B)

By: Jillian Jordan and Livia Alfonsi
Analytics FC was a UK-based sports consultancy that focused on international football (soccer), leveraging cutting-edge data-analytic techniques to support clubs, federations, and players. In 2022, Alex Greenwood, an elite female defender, approached the company for... View Details
Keywords: Negotiation Preparation; Gender; Analytics and Data Science; Reputation; Value Creation; Consulting Industry; Sports Industry; Europe; United Kingdom
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  • January 2025
  • Case

Negotiating with Data: Analytics FC (A)

By: Jillian Jordan and Livia Alfonsi
Analytics FC was a UK-based sports consultancy that focused on international football (soccer), leveraging cutting-edge data-analytic techniques to support clubs, federations, and players. In 2022, Alex Greenwood, an elite female defender, approached the company for... View Details
Keywords: Negotiation Preparation; Gender; Analytics and Data Science; Reputation; Value Creation; Consulting Industry; Sports Industry; Europe; United Kingdom
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  • Web

PRIMO Alumni Profiles - Doctoral

labor economics. Read more about Jo here. Stella Jia UC Berkeley, Class of 2025 Stella Jia (she/her) was born in the Bay Area and grew up in California. The unique presence of technology in the Bay Area led her to study statistics and... View Details
  • 01 Aug 2017
  • First Look

First Look at New Research and Ideas, August 1

alluring qualities of a brand without committing to it. We propose that brand flirting is exciting and that when consumers flirt with a brand other than their typically preferred brand in the same product category, they can transfer this... View Details
Keywords: Sean Silverthorne
  • Article

Health App Policy: International Comparison of Nine Countries' Approaches

By: Anna Essén, Ariel Dora Stern, Christoffer Bjerre Haase, Josip Car, Felix Greaves, Dragana Paparova, Steven Vandeput, Rik Wehrens and David W. Bates
An abundant and growing supply of digital health applications (apps) exists in the commercial tech-sector, which can be bewildering for clinicians, patients, and payers. A growing challenge for the health care system is therefore to facilitate the identification of... View Details
Keywords: Digital Health; Apps; Health Care and Treatment; Internet and the Web; Policy; Global Range; Applications and Software
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  • Web

Events - Health Care

Massachusetts. This is a high-energy, hands-on, global event which brings together scientific leaders and business experts to mingle with scientists, post-docs, professors, entrepreneurs, innovators, and venture capitalists. The day features panel discussions, emerging... View Details
  • 07 Jul 2019
  • HBS Case

Walmart's Workforce of the Future

explores how technology and demographics are changing the way companies like Walmart, and their workers, operate. “The pace of change in the retail sector is truly extraordinary,” says Kerr, the D’Arbeloff Professor of Business... View Details
Keywords: by Julia Hanna; Retail
  • 16 Mar 2009
  • Research & Ideas

When the Internet Runs Out of IP Addresses

transfer them to new owners. "It's unlikely that other networks would return their space for free—why would they?" says Edelman. "But if the price is right, they may be willing to transfer the... View Details
Keywords: by Sean Silverthorne; Telecommunications
  • 18 Jan 2022
  • Research & Ideas

How Eliminating Non-Competes Could Reshape Tech

curtailing the use of such agreements. Andy Wu, an assistant professor in the Strategy Unit at Harvard Business School, is an entrepreneur and startup advisor who now researches how technology firms organize and mobilize resources to grow... View Details
Keywords: by Kristen Senz; Technology
  • 22 Aug 2005
  • Research & Ideas

Restoring a Global Economy, 1950–1980

industries. Europe and Japan had to spend the immediate postwar decade undergoing extensive reconstruction, heavily dependent on official aid from the United States, yet over time Europe and Japan closed the technological and productivity... View Details
Keywords: by Geoffrey Jones
  • 12 Apr 2010
  • Research & Ideas

One Report: Better Strategy through Integrated Reporting

electronics company Philips; the Danish pharmaceutical company Novo Nordisk; the Brazilian cosmetics company Natura; and the U.S.-based technology and aerospace company United Technologies all come to mind.... View Details
Keywords: by Martha Lagace
  • January 2009 (Revised April 2009)
  • Case

The Carlyle Group

By: Robert G. Eccles and Carin-Isabel Knoop
This case describes the investment philosophy, organizational structure, management processes and culture of the largest private equity firm in the world measured in terms of assets under management ($89 billion). The Carlyle Group is distinctive in several ways,... View Details
Keywords: Financial Crisis; Assets; Private Equity; Investment; Global Strategy; Innovation and Invention; Knowledge Use and Leverage; Management Practices and Processes; Organizational Structure; Information Technology; Asia; Washington (state, US)
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  • Web

Publications - Institute For Strategy And Competitiveness

significant changes will be required. A set of six tests for physicians... June 2020 Are cost advantages from a modern Indian hospital transferable to the United States? by F. Erhun, PhD, a,b R. S. Kaplan, PhD, c V. G. Narayanan, PhD, c... View Details
  • Web

Advisory Board - Entrepreneurship

intersection of finance and technology and makes early stage investments. Javier recently served as SBA's Associate Administrator and oversaw the Small Business Investment Company (SBIC), Small Business Innovation Research (SBIR), Small... View Details
  • 15 Jan 2008
  • First Look

First Look: January 15, 2008

Diffusion Curves Authors:Diego Comin, Bart Hobijn, and Emilie Rovito Periodical:Journal of Technology Transfer (forthcoming) Abstract This paper documents the sources and measures of the cross-country... View Details
Keywords: Martha Lagace