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Show Results For
- All HBS Web
(249)
- News (9)
- Research (210)
- Events (2)
- Multimedia (1)
- Faculty Publications (95)
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
the fourth level, but it does provide a road map of the steps along the way that firms may either traverse or stop at. Level 1: Companies at level 1 are very product focused and have an "if I build it, they will buy it" mindset. The focus is on View Details
- 15 Dec 2003
- Research & Ideas
The New Global Business Manager
knowledge, and expertise—the key resources required in the development and diffusion of innovation worldwide. So this increasingly important capability really is about using one's global presence to promote worldwide innovation and... View Details
Keywords: by Cynthia Churchwell
- 29 Jan 2021
- Op-Ed
How Influencers, Celebrities, and FOMO Can Win Over Vaccine Skeptics
vaccination efforts. In contrast to the product-centric view employed to develop and distribute the vaccines, the shots-in-arms problem of convincing people to be vaccinated requires patient- or customer-centric solutions. [div class=infogram-embed... View Details
- 15 Dec 2009
- First Look
First Look: Dec. 15, 2009
of the market when a match was operating and when it was not. After the GI match ended, the market unraveled. Contracts were signed earlier each year, at diffuse times, often with exploding offers. The market became less national, more... View Details
Keywords: Martha Lagace
- 26 Nov 2001
- Research & Ideas
How Toyota Turns Workers Into Problem Solvers
activities of those more senior. This is a sharp contrast, in fact a near inversion, in terms of who works for whom when compared with the more traditional, centralized command and control system characterized by a downward diffusion of... View Details
- Web
Strategy Awards & Honors - Faculty & Research
Management (RRBM) for Reimagining Capitalism in a World on Fire (PublicAffairs, 2020). Frank Nagle : Strategy Research Forum Member, 2021. Maria P. Roche : Winner of the 2021 Best Dissertation Award from the Technology and Innovation... View Details
- 02 Aug 2007
- What Do You Think?
How Will Millennials Manage?
and no action." In Diomande Yantoulaye's opinion, "As managers, millennials strongly diffuse responsibility/accountability at individual levels in their organizations their willingness to continuously acquire knowledge makes... View Details
Keywords: by Jim Heskett
- Web
Research & Development, Project Code SX-70 - Edwin H. Land & Polaroid | Harvard Business School
diffused into the image layer at the end of processing to neutralize the residual reagent, bring the processing action to a stop, form a protective surface layer, and create a stable, long-lasting print. The pod would have to release just... View Details
- Web
2022 Reunion Presentations - Alumni
the ESG investing. 5 Technologies That Will Change the World. How Will They Affect Your Journey as a Leader? Professor Shikhar Ghosh (MBA 1980) + More Info – Less Info E.O. Wilson observed that the “real problem of humanity is that we... View Details
- 15 Dec 2015
- First Look
December 15, 2015
some firms selectively disclose relatively benign impacts, creating an impression of transparency while masking their true performance. We identify key company- and country-level factors that limit firms' use of selective disclosure by intensifying scrutiny on them and... View Details
Keywords: Carmen Nobel
- 25 Mar 2019
- Research & Ideas
The Secret Life of Supply Chains
innovations can cascade and diffuse throughout the economy.” When it comes to semiconductors, for example, the researchers found that the industry now supplies a surprising 65 percent of all industries. With cloud computing services, the... View Details
- 27 Oct 2002
- Research & Ideas
Want a Happy Customer? Coordinate Sales and Marketing
small number of large major accounts, some mid-sized ones (the previous focus of the field sales force), and often a bunch of little ones. And, accounts are complex collections of diffuse buying teams involving different customer... View Details
Keywords: by Benson Shapiro
- 27 May 2014
- First Look
First Look: May 27
variables, we find that government procurement rules produce spillover effects that stimulate both private-sector adoption of the LEED standard and investments in green building expertise by local suppliers. These findings suggest that government procurement policies... View Details
Keywords: Sean Silverthorne
- 14 Jul 2020
- Research & Ideas
Restarting Under Uncertainty: Managerial Experiences from Around the World
At the start of the pandemic, the uncertainty primarily concerned health issues—the diffusion of the virus and its effective threat. As the virus expanded from China to other countries, the uncertainty extended to the economic domain. For... View Details
- 11 Nov 2020
- Research & Ideas
How Hackathons Help Decide Platform Winners and Losers
lot of work done and force themselves to learn something they wouldn’t otherwise have learned,” says Wu. “It’s actually a really collaborative environment.” Hackathons benefit companies, too Technology View Details
- 10 Dec 2001
- Research & Ideas
Governance in India and Around the Globe
the efforts on the part of its management to help institutionalize good corporate governance in India. Indeed, diffusion of corporate governance practices in India is rendered partly feasible by a coalition between firms and regulators... View Details
- 10 Dec 2007
- HBS Case
One Laptop per Child
evolution of "action pricing"—setting an audacious price goal and endeavoring to meet it. The laptop typifies technological breakthroughs that influence the mainstream in ways that could have large potential impact. The View Details
- Student-Profile
Anil Doshi
services. We collected individual performance data and found tremendous potential in providing beneficial services to our users that required the aggregation of that data. I became more interested in understanding how the disclosure, aggregation, and View Details
- Fast Answer
Sustainability in Manufacturing Industry
adoption in production from proof of concept to industrial scale and how governments and civil society can best support the development of a favorable ecosystem for adopting and diffusing technology across... View Details
- 19 Dec 2017
- First Look
New Research and Ideas, December 19, 2017
working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=53636 Scale versus Scope in the Diffusion of New Technology: Evidence from the Farm Tractor By: Gross, Daniel P. Abstract—Using the farm tractor as a case study, I show that... View Details
Keywords: Carmen Nobel