Publications

Jul 2014
Working Paper

The State of Small Business Lending: Credit Access During the Recovery and How Technology May Change the Game

Small businesses are core to America's economic competitiveness. Not only do they employ half of the nation's private sector workforce—about 120 million people—but since 1995 they have created approximately two-thirds of the net new jobs in our country. Yet in recent... View Details

16 Sep 2018
News

Food Citizenship In An Age Of Technological Disruption

01 Feb 2001
News

Changing Student Life

Inc., whose online "Campus in a Click" intranet services provide cost-effective, interactive communication for all people associated with an institution of higher learning. "We're changing student life," Jackson explained. "You remember... View Details

Keywords: Educational Services; Colleges, Universities, and Professional Schools; Educational Services; Information

Research Summary

Overview

Observing how globalization and technological innovation are transforming economies, Professor Steinwender is motivated by understanding what drives these factors. She uses the careful empirical identification of causal effects—and often the lens of history—to examine... View Details

Keywords: Economic History; Productivity; Innovation; Information Technology; Telegraph; Technological Change; Firm Behavior

Research Summary

Ruling the Waves: Business and Politics along the Technological Frontier

By: Debora L. Spar

There are certain periods of time when technological innovation pushes at the frontiers of government and law; when technology undermines state authority and opens massive loopholes for entreneneurs to exploit. During these critical junctures, rules disappear and... View Details

April 1993 (Revised June 1993)
Background Note

Business Process Reengineering: IT-Enabled Radical Change

Provides a conceptual framework for understanding business process redesign and change management. View Details

Keywords: Change Management; Information Technology; Business Processes

11 Mar 2015
News

How Self-Service Kiosks Are Changing Customer Behavior

14 Jul 2021
News

How Technology Is Re-Shaping Our Families

Summer 2016
Article

The Real Lessons From Kodak's Decline

By: Willy C. Shih

Eastman Kodak is often mischaracterized as a company whose managers didn't recognize soon enough that digital technology would decimate its traditional business. However, what really happened at Kodak is much more complicated—and instructive. Kodak suffered from a... View Details

Keywords: Technological Change; Disruption; Ecosystem; Semiconductors; Photography; Scaling-up; Scaling; Organizational Change and Adaptation; Information Technology; Product; Consumer Products Industry; United States

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Web

5.1 Information Technology | MBA

5.1 Information Technology Access to HBS networks, applications, computers, and other electronic resources (“the Resources”) is a privilege. HBS reserves the right to revoke access at any time at its sole discretion. Access is contingent... View Details

01 Dec 2014
News

Technology Making HBS More Accessible

believe more in today’s vision for HBS.” The Quazzos, who met while working in New York prior to attending HBS, have contributed to the School’s entry into online learning with gifts supporting HBX. “HBX offers a tremendous opportunity to View Details

December 2003 (Revised April 2004)
Case

Blockbuster Inc. & Technological Substitution (B): Confronting New Digital Formats

Investigates how the rise of digital video formats threatens to make videocassette technology obsolete; how this technological substitution might alter the economics and structure of the video rental and retail industries; and how Blockbuster Inc., the industry leader,... View Details

Keywords: Risk and Uncertainty; Decisions; Technological Innovation; Competition; Change Management; Service Industry; Motion Pictures and Video Industry

September 30, 2019
Article

Climate Change and Our Emerging Cultural Shift

By: Andrew J. Hoffman

Today, we have made climate change trivial by making its solutions easy, looking for simple answers that are palatable, generally framing it in the language of commerce. In the long run, it won’t work. There is no technological or political silver bullet to solving our... View Details

Keywords: Culture; Climate Change; Values and Beliefs; Transition

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Web

Best Practices | Information Technology

about taking simple actions which keep us safe and healthy when using the Internet. Small changes like these will not only help you protect Harvard’s information but will help you protect yourself and your family. The following are... View Details

Article

Sales Productivity, Not Just Sales Technology

By: Frank V. Cespedes

This article discusses the reasons behind the rapidly increasing investments in “Sales Enablement” (SE) technology, including the declining costs of that technology, a change in company cost structures, and a consequent shift in the focus of productivity improvements... View Details

Keywords: Sales; Information Technology; Performance Productivity

May 1990 (Revised December 1998)
Case

Technology Transfer at a Defense Contractor (Abridged)

By: Linda A. Hill

Covers the same material concerning the specific transfer of technology as described in the longer version but summarizes the environmental and organizational context of the transfer. Most appropriate when the instructor wishes to focus on the action questions. View Details

Keywords: Organizational Change and Adaptation; Change Management; Conflict Management; Managerial Roles; Management Teams; Employees; Competitive Strategy; Projects

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December 1998 (Revised March 1999)
Case

Disruptive Technology a Heartbeat Away: Ecton, Inc.

By: Clayton M. Christensen and Edward G Cape

Describes an innovating start-up company with a disruptive technology to the large, expensive echocardiography machines that leading cardiologists use to create images of heart functions for diagnostic purposes. Ecton's machine is small, cheap, portable, and can't... View Details

Keywords: Business Startups; Disruption; Machinery and Machining; Entrepreneurship; Innovation and Invention; Marketing; Product; Commercialization; Technology; Medical Devices and Supplies Industry