Publications

April 2012 (Revised February 2013)
Case

H-E-B: Creating a Movement to Reduce Obesity in Texas

By: Jose B. Alvarez, Jason Riis and Walter J. Salmon

In January 2012, H-E-B Grocery Co., a private retail chain with stores located in Texas and Mexico, was introducing its Healthy at H-E-B program to its customers. The program, which started with the company's employees a few years earlier, was an effort to educate and... View Details

Keywords: Corporate Social Responsibility and Impact; Profit; Leading Change; Customer Focus and Relationships; Food and Beverage Industry; Retail Industry; Texas

07 Sep 2010
News

Mindful Leadership: When East Meets West

07 Nov 2023
Research & Ideas

When Glasses Land the Gig: Employers Still Choose Workers Who 'Look the Part'

write. You Might Also Like: Unpacking That Icky Feeling of 'Shopping' for Diverse Job Candidates Too Nice to Lead? Unpacking the Gender Stereotype That Holds Women Back When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions Feedback or ideas to... View Details

Keywords: by Scott Van Voorhis

29 Jan 2018
Book

How 'Teaming' Saved 33 Lives in the Chilean Mining Disaster

forward. In this way, roles emerged and shifted as the teaming went on. Leaders of different subgroupings met routinely every morning and called for additional quick meetings on an as-needed basis. They... View Details

Keywords: by Amy C. Edmondson; Mining

Sara McKinley Torti

Sara Torti is a senior product and operating executive who has focused extensively on creating and scaling technology-based businesses that require a combination of detailed execution, business insight and technical acumen. She has grown products... View Details

13 Feb 2024
Research & Ideas

Breaking Through the Self-Doubt That Keeps Talented Women from Leading

ads, Coffman and her colleagues ran a first experiment on freelance job platform UpWork, where job-seekers complete extensive profiles outlining their education, credentials, scores on skills tests, and work history. The team acted as... View Details

Keywords: by Kara Baskin

09 Apr 2012
News

Diagnosing Your Top Team's Span of Control

August 2022
Case

In-Q-Tel: Innovation On A Mission

By: Joshua Lev Krieger and Josh Lerner

In 2022, the leaders of In-Q-Tel (IQT) considered what was next for the unique mission-driven organization. Since 1999, IQT had one mission: to be the most sophisticated source of strategic technical knowledge and capabilities to the U.S. government and its allies. IQT... View Details

Keywords: Mission and Purpose; National Security; Technological Innovation; Research; Geopolitical Units; Risk Management; Recruitment; Growth and Development Strategy; Venture Capital; Knowledge Management; Information Industry; Banking Industry

09 Jan 2020
Blog Post

Navigating Grey in the Ever-Evolving Tech Community

Carlyn Strand Sylvester (MBA 2016) leads a small team at Netflix focused on creative testing and innovation for the streaming service’s global paid digital and acquisition channels, with an emphasis on growing the Netflix audience through... View Details

2010
Working Paper

Disagreement about the Team's Status Hierarchy: An Insidious Obstacle to Coordination and Performance

By: Heidi K. Gardner

Hierarchies are pervasive in groups, generally providing clear guidelines for the dominance and deference behaviors that members are expected to show based on their relative ranks. But what happens when team members disagree about where each member ranks on the... View Details

Keywords: Performance Effectiveness; Groups and Teams; Behavior; Conflict and Resolution; Perception; Status and Position; Cooperation

Read Now

05 Nov 2020
Blog Post

12 Weeks of VC Summer: Remote Edition

would I be able to pick up the necessary skills to succeed in a new role and build meaningful relationships with the team and the entrepreneurs? Would I enjoy this experience? I had some previous experience... View Details

24 Jun 2014
First Look

First Look: June 24

how roles encode individual responsibilities so that coordination between relative strangers is possible. We extend this research by introducing key tenets from team effectiveness research to theorize when... View Details

Keywords: Sean Silverthorne

27 Nov 2023
Research & Ideas

Voting Democrat or Republican? The Critical Childhood Influence That's Tough to Shake

The political bent of the neighborhood where they grew up—and especially where they spent their teen years. Beyond just parental influence, environmental factors such as friends, teachers, and media environment play a statistically significant View Details

Keywords: by Ben Rand

January 2008 (Revised May 2008)
Case

Comcast New England: A Journey of Organizational Transformation

By: Michael Beer and Anita Arun

This case describes how Kevin Casey, Comcast's New England Region general manager, transformed a low commitment and performance organization. When he took charge of this Comcast region he inherited an organization that was bureaucratic, had low customer satisfaction,... View Details

Keywords: Transformation; Interpersonal Communication; Customer Satisfaction; Employee Relationship Management; Management Teams; Organizational Change and Adaptation; Organizational Culture; Organizational Structure; Performance Improvement; Telecommunications Industry; New England

August 2016
Supplement

CEO Succession at Cisco (C): Chuck Robbins' First 100 Days

By: Boris Groysberg, J. Yo-Jud Cheng and Annelena Lobb

Supplements the (A) case (417-031). This case supplement describes new CEO Chuck Robbins’ earliest days after being announced as Cisco’s new chief executive. During this time, Robbins focused on building a leadership team featuring people with complementary skills... View Details

Keywords: Management Succession; Technology Industry

21 Jun 2016
News

Beyond the Holacracy Hype

July 2006
Case

Citigroup: Euro Zone Bond Trading (A)

By: Lynn S. Paine, Christopher Bruner and Aldo Sesia

Describes the development and execution of a bond trading strategy by a London-based team of Citigroup eurozone bond traders. The trades, which involved two of Europe's leading electronic trading platforms, gave rise to a European-wide controversy over the traders'... View Details

Keywords: Debt Securities; Financial Markets; Bonds; Ethics; Values and Beliefs; Decision Making; Lawfulness; Business Strategy; Banking Industry; Financial Services Industry; Europe

11 May 2009
Research & Ideas

The IT Leader’s Hero Quest

Richard L. Nolan are professors at Harvard Business School while Shannon O'Donnell is a consultant with Cutter Consortium's Innovation Practice and a PhD fellow at Copenhagen Business School. The three teamed up via email for the... View Details

Keywords: by Martha Lagace

June 2001
Case

Bedrock Productions

By: Michael J. Roberts and Michael L. Tushman

Describes a young Web consulting firm going through a very rapid period of growth in late 1999 and 2000. The founder/CEO sees himself as a strategist and marketer who is less well-suited to the operational details, that are expanding as the firm grows. A president is... View Details

Keywords: Leadership Development; Management Teams; Change Management; Managerial Roles; Consulting Industry