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Show Results For
- All HBS Web
(2,650)
- People (3)
- News (418)
- Research (1,832)
- Events (13)
- Multimedia (29)
- Faculty Publications (1,219)
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- 01 Jun 1997
- News
New Releases
managerial formula. His book is designed to help managers understand that distinction and show them how to adapt and respond accordingly. The Service Profit Chain by James L. Heskett, W. Earl Sasser, Jr., and Leonard A. Schlesinger (Free... View Details
- 01 Dec 2017
- News
Year in Review 2017
edited by April White; illustrations by Jonathan Carlson RETAIL: Voice-Activated, One-Hour-Delivery Shopping MANUFACTURING: The Supply Chain Goes High Tech ENERGY: A Future of Lower Energy Prices MEDIA:... View Details
- 01 Jun 2016
- News
Case Study: On the Table
(PMD 58, 1989) Gaia Design should use an already established logistics company such as UPS, FedEx, or DHL. Although the e-commerce infrastructure as a whole is not good in Mexico, these organizations are large enough to drive world-class View Details
- 01 Jun 1998
- News
New Releases
Franchise Organizations by Jeffrey L. Bradach (Harvard Business School Press) How much impact do chains such as Pizza Hut and McDonald's have on today's economy? Here are some telling numbers: a new franchise opens in the United States... View Details
- 01 Sep 2006
- News
Faculty Books
Corporate Information Strategy and Management by Lynda M. Applegate, Robert D. Austin, and F. Warren McFarlan (Irwin/McGraw-Hill) This extensive collection of HBS cases devoted to IT gives an overview of contemporary View Details
- 06 Dec 2021
- News
Tipping Point
Illustration by Erin Robinson At one end of the global coffee supply chain are the diners who gather for brunch at the sidewalk tables outside Chloe’s Cafe in San Francisco’s Noe Valley neighborhood.... View Details
- 01 Mar 2005
- News
Ideas: Books
research team) examine 24 cases of collaboration between businesses and nonprofit organizations in Mexico (a food bank and an American supermarket), Colombia, Chile (a pharmacy chain and an elder-care home), Argentina (a newspaper and a... View Details
- 15 Nov 2016
- News
Classroom Lessons Put Into Practice Abroad
hone their leadership, teamwork, and design thinking skills to prepare for their Brazil immersion. The process informed the goal: to help their partner company attract more young families to the bakery chain... View Details
- 02 Nov 2020
- News
The First Five Years: Julianne White (MBA 2017)
state food banks. The combination of a sharp rise in food insecurity and the pandemic’s disruption of the food supply chain meant that there was a period of time where we struggled to bring in enough food to... View Details
- 01 Oct 1996
- News
"Service-Profit Chain" Links Members of Service Management Unit
Heskett as "a chain of relationships involving customer loyalty; customer satisfaction; the value of goods and services delivered; the quality of the process; and employee loyalty, satisfaction, productivity, and support." The results of... View Details
Keywords: Susan Young
- 22 Feb 2022
- News
An Rx for Small Business Recovery
business can get a loan.” Small Businesses Strengthen US Supply Chains The current global supply chain back-up underscores the importance of... View Details
Keywords: Deborah Blagg
- 25 Feb 2020
- News
Beyond the Plastisphere
works in developing countries to prevent ocean-bound plastic from entering the water in the first place and channels it into recycled products. OceanCycle builds and certifies supply chains for recycled... View Details
- 01 Apr 2020
- News
What My Time in Vietnam Taught Me About Dealing with Shortages
uniforms, and other urgently needed items. The actions we took enabled us to avoid the worst of most of the problems we faced. Perhaps they have some relevance to today’s worries. First, timely and accurate information was needed to... View Details
- 01 Oct 2001
- News
Industry-Related Clubs Offer Alumni a New Resource
Association, a number of other HBS alumni associations exist. These include the African-American Alumni Association, the Association of Gay and Lesbian Alumni, the Christian Fellowship Alumni Association, the Supply View Details
- 06 Dec 2021
- News
Elevator Pitch: Power Sourced
Illustration by Drue Wagner Illustration by Drue Wagner Chaku Foods Nikki Okrah (MBA 2021), CEO and Founder Concept: A snack-food company in Okrah’s native Ghana that is building farming supply chain... View Details
- 27 Sep 2021
- News
Sewn with Love
supply chain. The gowns were produced by a tight circle of manufacturers that had begun to shut down as a result of COVID-19. “The system works very well when the demand is stable,” notes Hanazawa. It was clear, however, that the View Details
- 01 Jun 2023
- News
Alumni and Faculty Books
moving forward while others wait for certainty, or make impetuous and foolish bets. These strategic mindsets for solving tough problems in uncertain times help you fight decision biases and give you the data to develop informed strategies... View Details
- 01 Jun 2023
- News
Action Plan: Net Proceeds
supply chain and certification company, to address the plastic pollution he saw in Haiti and other communities around the world. Goodwin had originally traveled to Haiti under the auspices of Executives... View Details
- 01 Mar 2012
- News
Balanced Scorecard and Beer Game Go High-Tech
current iteration, the game still teaches supply chain costs, lead time, and inventory management, but now students order kegs on beloved tablets and other devices. For students, simulations bring material... View Details
- 25 Feb 2020
- News
Alumni and Faculty Books for March 2020
in an Omnichannel World, Vol. 8 edited by Santiago Gallino and Antonio Moreno, Sicupira Family Associate Professor, Technology and Operations Management Unit Springer Series in Supply Chain Management The... View Details