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  • All HBS Web  (2,650)
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    • News  (418)
    • Research  (1,832)
    • Events  (13)
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Show Results For

  • All HBS Web  (2,650)
    • People  (3)
    • News  (418)
    • Research  (1,832)
    • Events  (13)
    • Multimedia  (29)
  • Faculty Publications  (1,219)
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  • 01 Jun 1997
  • News

New Releases

managerial formula. His book is designed to help managers understand that distinction and show them how to adapt and respond accordingly. The Service Profit Chain by James L. Heskett, W. Earl Sasser, Jr., and Leonard A. Schlesinger (Free... View Details
  • 01 Dec 2017
  • News

Year in Review 2017

edited by April White; illustrations by Jonathan Carlson RETAIL: Voice-Activated, One-Hour-Delivery Shopping MANUFACTURING: The Supply Chain Goes High Tech ENERGY: A Future of Lower Energy Prices MEDIA:... View Details
  • 01 Jun 2016
  • News

Case Study: On the Table

(PMD 58, 1989) Gaia Design should use an already established logistics company such as UPS, FedEx, or DHL. Although the e-commerce infrastructure as a whole is not good in Mexico, these organizations are large enough to drive world-class View Details
  • 01 Jun 1998
  • News

New Releases

Franchise Organizations by Jeffrey L. Bradach (Harvard Business School Press) How much impact do chains such as Pizza Hut and McDonald's have on today's economy? Here are some telling numbers: a new franchise opens in the United States... View Details
  • 01 Sep 2006
  • News

Faculty Books

Corporate Information Strategy and Management by Lynda M. Applegate, Robert D. Austin, and F. Warren McFarlan (Irwin/McGraw-Hill) This extensive collection of HBS cases devoted to IT gives an overview of contemporary View Details
Keywords: Business Schools & Computer & Management Training; Educational Services
  • 06 Dec 2021
  • News

Tipping Point

Illustration by Erin Robinson At one end of the global coffee supply chain are the diners who gather for brunch at the sidewalk tables outside Chloe’s Cafe in San Francisco’s Noe Valley neighborhood.... View Details
Keywords: April White; Food Manufacturing; Manufacturing
  • 01 Mar 2005
  • News

Ideas: Books

research team) examine 24 cases of collaboration between businesses and nonprofit organizations in Mexico (a food bank and an American supermarket), Colombia, Chile (a pharmacy chain and an elder-care home), Argentina (a newspaper and a... View Details
Keywords: Information; Information
  • 15 Nov 2016
  • News

Classroom Lessons Put Into Practice Abroad

hone their leadership, teamwork, and design thinking skills to prepare for their Brazil immersion. The process informed the goal: to help their partner company attract more young families to the bakery chain... View Details
Keywords: Food Services and Drinking Places; Hospitality
  • 02 Nov 2020
  • News

The First Five Years: Julianne White (MBA 2017)

state food banks. The combination of a sharp rise in food insecurity and the pandemic’s disruption of the food supply chain meant that there was a period of time where we struggled to bring in enough food to... View Details
  • 01 Oct 1996
  • News

"Service-Profit Chain" Links Members of Service Management Unit

Heskett as "a chain of relationships involving customer loyalty; customer satisfaction; the value of goods and services delivered; the quality of the process; and employee loyalty, satisfaction, productivity, and support." The results of... View Details
Keywords: Susan Young
  • 22 Feb 2022
  • News

An Rx for Small Business Recovery

business can get a loan.” Small Businesses Strengthen US Supply Chains The current global supply chain back-up underscores the importance of... View Details
Keywords: Deborah Blagg
  • 25 Feb 2020
  • News

Beyond the Plastisphere

works in developing countries to prevent ocean-bound plastic from entering the water in the first place and channels it into recycled products. OceanCycle builds and certifies supply chains for recycled... View Details
Keywords: Alexander Gelfand; Plastics and Rubber Products Manufacturing; Manufacturing
  • 01 Apr 2020
  • News

What My Time in Vietnam Taught Me About Dealing with Shortages

uniforms, and other urgently needed items. The actions we took enabled us to avoid the worst of most of the problems we faced. Perhaps they have some relevance to today’s worries. First, timely and accurate information was needed to... View Details
  • 01 Oct 2001
  • News

Industry-Related Clubs Offer Alumni a New Resource

Association, a number of other HBS alumni associations exist. These include the African-American Alumni Association, the Association of Gay and Lesbian Alumni, the Christian Fellowship Alumni Association, the Supply View Details
Keywords: Health, Social Assistance; Colleges, Universities, and Professional Schools; Educational Services
  • 06 Dec 2021
  • News

Elevator Pitch: Power Sourced

Illustration by Drue Wagner Illustration by Drue Wagner Chaku Foods Nikki Okrah (MBA 2021), CEO and Founder Concept: A snack-food company in Okrah’s native Ghana that is building farming supply chain... View Details
Keywords: agriculture; Africa; food manufacturing; entrepreneurship; startup; Agriculture; Food Manufacturing; Manufacturing
  • 27 Sep 2021
  • News

Sewn with Love

supply chain. The gowns were produced by a tight circle of manufacturers that had begun to shut down as a result of COVID-19. “The system works very well when the demand is stable,” notes Hanazawa. It was clear, however, that the View Details
  • 01 Jun 2023
  • News

Alumni and Faculty Books

moving forward while others wait for certainty, or make impetuous and foolish bets. These strategic mindsets for solving tough problems in uncertain times help you fight decision biases and give you the data to develop informed strategies... View Details
Keywords: Information; Information
  • 01 Jun 2023
  • News

Action Plan: Net Proceeds

supply chain and certification company, to address the plastic pollution he saw in Haiti and other communities around the world. Goodwin had originally traveled to Haiti under the auspices of Executives... View Details
Keywords: April White; recycling; corporate social responsibility; waste management; water; Waste Management and Remediation Services; Corporate Services
  • 01 Mar 2012
  • News

Balanced Scorecard and Beer Game Go High-Tech

current iteration, the game still teaches supply chain costs, lead time, and inventory management, but now students order kegs on beloved tablets and other devices. For students, simulations bring material... View Details
Keywords: Professor V.G. Narayanan; Colleges, Universities, and Professional Schools; Educational Services
  • 25 Feb 2020
  • News

Alumni and Faculty Books for March 2020

in an Omnichannel World, Vol. 8 edited by Santiago Gallino and Antonio Moreno, Sicupira Family Associate Professor, Technology and Operations Management Unit Springer Series in Supply Chain Management The... View Details
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