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Show Results For
- All HBS Web
(609)
- News (280)
- Research (292)
- Events (1)
- Multimedia (6)
- Faculty Publications (49)
- 01 Aug 2006
- First Look
First Look: August 1, 2006
students to debate the company's concept, its strategic decision on how quickly it would like to grow, and some key decisions on its supply chain. At the time of the case (2006), small "mom-and-pop" stores still dominated Indian... View Details
Keywords: Sean Silverthorne
- 06 Jun 2016
- Research & Ideas
Skills and Behaviors that Make Entrepreneurs Successful
What makes a successful entrepreneurial leader? Is it the technical brilliance of Bill Gates? The obsessive focus on user experience of Steve Jobs? The vision, passion, and strong execution of Care.com’s Sheila Lirio Marcelo? Or maybe... View Details
Keywords: by HBS Working Knowledge
- 17 Apr 2007
- First Look
First Look: April 17, 2007
relocated to a larger store and is experiencing losses for the first time. Sales and costs have increased along with the breakeven point. Changes in pricing and promotion must be explored. Alternative actions to return to profitability... View Details
Keywords: Martha Lagace
- 12 Feb 2018
- Research & Ideas
Customers at the Back of the Line Are Anxious—Can You Keep Them from Leaving?
line has an end and there is an identifiable person who occupies it,” says Buell. “They know they’re last and everyone around them knows it as well.” The anxiety we feel about being last can affect how consumers experience waiting for a... View Details
- 19 Jan 2023
- Research & Ideas
What Makes Employees Trust (vs. Second-Guess) AI?
making decisions often decide to trust their anecdotal experience rather than AI’s interpretation of the data. The trouble is, sometimes decision makers think they understand the inner workings of an AI system better than they actually... View Details
Keywords: by Rachel Layne
- 07 Jun 2023
- Blog Post
My One Case: MBA Class of 2023 Looks Back
designed to alleviate burdens for frontline workers. The model—which included elements like scheduling, cross-training, and optimal store layouts—freed up employees to create a better service experience for... View Details
- 26 Jun 2013
- News
How a Trivial Pursuit Became a Significant Case
negotiating licensing and royalty agreements. One key move involved persuading TV Guide, in exchange for increased royalties from additional sales, to carry free ads for stores that would sell the game. Drawing on his trusted contacts in... View Details
- 01 Sep 2023
- News
Wheel Change
A serial entrepreneur, Paris Wallace (MBA 2007/MPA 2008) is founder of Ovia Health and Good Start Genetics. But he started his first business—an online store selling bike parts and accessories—at age 16. With his launch this year of the... View Details
- Profile
Mark McNeill
Coming to HBS is like... Being a member of an orchestra led by a world-famous conductor. The case method is such an integral part of the HBS experience and there’s nothing quite like it. Just like a conductor, our professor masterfully... View Details
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
Amazon, last decade Best Buy began with a comprehensive segmentation of its customers. As part of this initiative, the company realized that although 55 percent of its customers were women, most of these women did not enjoy their shopping View Details
- 01 Nov 1999
- Research & Ideas
John H. Patterson and the Sales Strategy of the National Cash Register Company, 1884 to 1922
National Cash Register of the most approved pattern. To appreciate what a help it would be to you, we must see what things you do in your store of which you keep a record. After you have made your proposition clear and feel sure that the... View Details
Keywords: by Walter A. Friedman
- 16 Apr 2007
- Research & Ideas
Delivering the Digital Goods: iTunes vs. Peer-to-Peer
record labels are increasingly experimenting with DRM-less music sales, p2p is superior in this respect. In contrast, metadata (data about data—the indexing data contained in media files such as artist or album name) is superior on... View Details
- 25 Nov 2008
- First Look
First Look: November 25, 2008
introducing retail inventory management, including cost optimization, service-level criteria, and forecasting in single and multiproduct settings. The owner of a single-location paper and paper products store considers the implications of... View Details
Keywords: Martha Lagace
- 01 Mar 2024
- News
Counter Intelligence
eventually led to his being named CEO in 2019. It’s rare for today’s executive to climb the ranks at a single company. Christou found that the experience of rising from the front lines to the C-suite left him ideally positioned to lead... View Details
Keywords: Amy Crawford
- 26 Apr 2022
- Book
What Does Your Business Stand For? Why Building Trust Starts with Purpose
were waiting for a business meeting and were wrongly accused of loitering at a Starbucks store. “We work to create a warm, welcoming environment in our stores for every customer that visits Starbucks, and on that day in Philadelphia, we... View Details
Keywords: by Ranjay Gulati
- 28 Nov 2018
- HBS Case
On Target: Rethinking the Retail Website
fruitful streak came to an abrupt halt with the United States financial crash in the fall of 2008. Target was hit hard—much harder, in fact, than Walmart. Five years later the company was still struggling. With more than 1,800 stores and... View Details
- 25 May 2011
- HBS Case
QuikTrip’s Investment in Retail Employees Pays Off
expansion. Entering a new market is not cheap: QT's past experience has shown that it takes up to five years or about 50 stores before the brand begins to stand out in consumers' minds. A QuikTrip View Details
- 02 Jan 2018
- First Look
First Look at New Research and Ideas, January 3, 2018
Convenience Stores (A) Faced with a persistent robbery problem at his convenience store company, Sean Sportun, security and loss prevention manager at Mac’s of Central Canada, looked to standardize safety... View Details
Keywords: Sean Silverthorne
- 01 Dec 2022
- News
My First Job
department at a Woolworth store back when they had manual cash registers. Candy bars used to sell really quickly, and the department needed constant restocking. During lunch, hundreds of customers would come in to buy snacks, and the... View Details
- Web
Faculty & Researchers - Managing the Future of Work
Strategy Unit. He teaches the Corporate Strategy course in the MBA elective curriculum. His research has focused on multiunit firms, such as large retail chains, quick-service restaurant franchises, and banks. Through a series of studies, he shows that individual units... View Details