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- All HBS Web (367)
- Faculty Publications (18)
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- 15 Aug 2005
- HBS Case
Classic Cases Live On at HBS
when the meal is over. Careful design of the bar area helps control all that. "As for my students," Upton concludes, "they really get a kick out of the fact that, at a Benihana restaurant, the parts arrive, they lubricate... View Details
Keywords: by Garry Emmons
- 13 Dec 2006
- Research & Ideas
Improving Public Health for the Poor
low cost or a business providing goods or services that end or reduce respiratory ailments. Bringing together public healthcare and market forces "could have huge impact," says Chu. That feeling was underscored by Chu's own... View Details
- 09 Oct 2018
- First Look
New Research and Ideas, October 9, 2018
minutes at minimal cost with no branding or design skills required. As it sets out to raise its Series B, the founders make some critical changes to their business model, moving to a subscription model and adding additional products and... View Details
Keywords: Dina Gerdeman
- 01 Apr 2015
- Research & Ideas
The Slow, Steady Battle to Fix Cancer Care
treated for cancer out of the patient experience," says Feeley, who still serves as head of MD Anderson's Institute for Cancer Care Innovation. The bundles represent the treatments clinicians select for patients and take into account... View Details
- 06 Nov 2007
- First Look
First Look: November 6, 2007
the (A) case by revisiting the hospital to find out what happened as a result of the ambitious change program launched over eight years earlier. It elaborates the ways in which Children's COO Julie Morath... View Details
Keywords: Sean Silverthorne
- 16 May 2017
- First Look
First Look at New Ideas and Research, May 16
Beacon, a proposal to spin off most of GE Capital to GE shareholders, and Project Hubble, a proposal to sell off GE Capital in parts. A third document sketched out the implications should GE “stay the... View Details
Keywords: Re: Multiple Faculty
- 29 Sep 2015
- First Look
September 29, 2015
traces the evolution of the Internet from government ownership to privatization to the commercial Internet we know today. This is a story of innovation from the edges. Greenstein shows how mainstream service providers that had... View Details
Keywords: Sean Silverthorne
- 11 Mar 2001
- Research & Ideas
Evolving for Success [Part Two]
hospitals or schools or businesses that are trying to figure out how to incorporate this technology to get advantage out of it. And for them, this often entails a change... View Details
Keywords: by Staff
- 10 Nov 2015
- First Look
November 10, 2015
Strengthening the Brand with Digital Marketing Accor, the world's leading hotel operator with a portfolio of fourteen hospitality brands (including Sofitel and Novotel) in 92 countries, prided itself on living up to its motto, "To... View Details
Keywords: Sean Silverthorne
- 31 Jul 2012
- First Look
First Look: July 31
micro-interactions comprising a negotiation are shaped by the representation structure (principals, agents, or teams) of the parties. In qualitative and quantitative analyses of negotiations carried out by principals, agents, and teams in... View Details
Keywords: Carmen Nobel
- 04 Mar 2014
- First Look
First Look: March 4
Michael Dell refocused his newly private company on services and solutions, the entire corporation was pushed to embrace social media. Purchase this case: http://hbr.org/product/building-a-social-media-culture-at-dell/an/514096-PDF-ENG... View Details
Keywords: Sean Silverthorne
- 14 Nov 2006
- First Look
First Look: November 14, 2006
eminent hospitals, and for decades has been a leader in pioneering cardiac care. Explores the methods, processes, and personnel that the hospital has cultivated over the years in order to develop its track record of excellence. In light... View Details
Keywords: Sean Silverthorne
- 26 May 2015
- First Look
First Look: May 26
case examines an exciting new approach to health care that will help care providers identify when hospice services are the appropriate type of care for patients. The company, Medalogix, already has a product on the market that uses a... View Details
Keywords: Sean Silverthorne
- 17 Mar 2009
- First Look
First Look: March 17, 2009
care services are internationally renowned for quality. In 2008, The Clinic is restructuring the organization into teams defined around patient needs, rather than traditional medical specialties. "Patients First!" takes shape as... View Details
Keywords: Martha Lagace
- 03 Apr 2017
- What Do You Think?
How About Investing in Human Infrastructure?
expected to.” Other models that might be followed were suggested. ReshoreNow pointed out that, “The Germans and Swiss have excellent apprenticeship training models.” Several respondents alluded to institutional shortcomings in delivering... View Details
- 05 Sep 2012
- First Look
First Look: September 5
hospitals and research centers to understand how colocation impacts the likelihood of scientific collaboration. We introduce exogenous colocation and face-to-face interactions for a random subset of biomedical researchers responding to an... View Details
Keywords: Sean Silverthorne
- 24 Jun 2014
- First Look
First Look: June 24
http://ukcatalogue.oup.com/product/9780198704072.do August 2013 Journal of Service Management Notes from the Search for Deep Indicators in Services By: Heskett, James L. Abstract—Much of the research in the... View Details
Keywords: Sean Silverthorne
- 12 Jul 2006
- Research & Ideas
Competition the Cure for Healthcare
point out in our book, the provider group doesn't create any value. Value is not created by breadth of services but excellence in particular medical conditions. Zero-sum competition was a natural evolution... View Details
- 19 Jan 2022
- In Practice
7 Trends to Watch in 2022
collection of patient physiological measurements such as blood pressure, weight, or blood glucose levels—and both commercial health insurers as well as the Medicare system have seen dramatic increases in the use of these services in... View Details
Keywords: by HBS News
- 28 Apr 2015
- First Look
First Look: April 28
joint venture with a community hospital to establish Hoag Orthopedic Institute (HOI), a for-profit hospital and two ambulatory service centers. By controlling and integrating... View Details
Keywords: Sean Silverthorne