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Show Results For
- All HBS Web
(537)
- People (2)
- News (205)
- Research (186)
- Multimedia (1)
- Faculty Publications (86)
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- 20 Mar 2020
- Research & Ideas
How Small Businesses Can Survive the Coronavirus Outbreak
outstanding debt. Concerned consumers can help by buying gift cards from their local businesses, a small gesture that can help Main Street shops stay afloat. “That’s an excellent way to get money into these businesses,” Mills says. Large... View Details
- 25 Jul 2005
- Research & Ideas
An Organization Your Customers Understand
the role of organization in regard to a business unit's success, or in the choice of which structure to use, is intertwined with a large number of other important factors. These include the strategy of the business, the quality of its leadership and work force, the... View Details
Keywords: by Robert Simons
- 18 Sep 2000
- Research & Ideas
Getting It Done: Improving Nonprofit Performance
funding is renewed. "Over the long term," warns Grossman, "these experiments may be too few and too late for sustaining a large number of service delivery nonprofit organizations." To lead the charge for more broad-based change—or... View Details
Keywords: by James E. Aisner
- 04 Dec 2012
- Research & Ideas
Book Excerpt: Harder Than I Thought
things. And I've heard all that schlock about how Lou Gerstner was a food company CEO when he took over and saved IBM. But I don't buy it. That was a different company, in a different situation, in a different time. IBM was in the process, then, of becoming a... View Details
- 23 Dec 2002
- Research & Ideas
Partnering and the Balanced Scorecard
propositions that lead customers to do more business and at higher margins with the company Innovation and excellence in products, services, and processes The capabilities and alignment of employees and systems that enhance important... View Details
Keywords: by Robert S. Kaplan & David P. Norton
- 12 Jul 2010
- Research & Ideas
Rocket Science Retailing: A Practical Guide
Harvard Business School, where he teaches courses in supply chain management, service operations, and the investor's perspective on operations to MBA students and executive education participants. Fisher, the UPS Professor of Operations... View Details
- 19 Jul 2004
- Research & Ideas
Why Innovations Sit on the Shelf
it's also the reason why many technically excellent innovations get stuck inside an organization and never make it to market. According to our studies, the most effective way for a leader to realign his company is to facilitate open and... View Details
- 11 Jul 2005
- Research & Ideas
The New International Style of Management
At Dell Beijing, Andy Klump (HBS MBA '03) was excelling at his job—selling computer hardware and services solutions to multinationals—when the company's 360-degree performance-review process underwent a... View Details
Keywords: by Garry Emmons
- 11 Nov 2014
- First Look
First Look: November 11
demonstrates that when employees can see their customers, the beneficiaries of their efforts, the quality and efficiency of the service they deliver can actually improve. Studies in food service show how... View Details
Keywords: Sean Silverthorne
- 22 Jul 2008
- First Look
First Look: July 22, 2008
Services (revised) Authors:Robert S. Huckman, Bradley R. Staats, and David M. Upton Abstract Much of the literature on team learning views experience as a unidimensional concept captured by the cumulative production volume of, or the... View Details
Keywords: Martha Lagace
- 03 Jun 2020
- Research & Ideas
Who Guarantees Your Workplace Is Safe for Return?
Here are key requirements to ask of any service provider offering to certify your work setting as a healthy building. These best practices apply for employers, employees, and customers alike. Our research over many decades in public... View Details
- 27 Dec 2015
- Research & Ideas
The Most Popular Stories and Research Papers of 2015
and Alison Wood Brooks. Excellence Comes From Saying No (31,511) In a new course designed by Frances Frei and Amy Schulman, business and law students help each other define and achieve their own interpretations of success. Lesson one: You... View Details
- 16 Dec 2014
- First Look
First Look: December 16
Michael E., and Robert S. Kaplan Abstract—Improving provider incentives and reimbursement must become a central component in health care reform. Reimbursement through bundled payments-a single payment that covers all the procedures, tests, drugs, devices, and View Details
Keywords: Sean Silverthorne
- 24 Mar 2009
- First Look
First Look: March 24, 2009
Using Excel 2007: A Step-by-Step Approach Harvard Business School Note 109-052 The objective of this note is to provide a set of easy, step-by-step guides for some analytical techniques that are useful in the analysis of cases discussed... View Details
Keywords: Martha Lagace
- 26 Jul 2016
- First Look
July 26, 2016
health care so that our economy can improve and so that patients can make informed decisions. We must move away from fee-for-service reimbursement, which incentivizes doing more, and begin paying for good outcomes. Health care organizations need to stop duplicating... View Details
Keywords: Sean Silverthorne
- 02 Oct 2019
- What Do You Think?
What Grade Would You Give Walmart CEO Doug McMillon?
minus’. The ‘A’ is for excellence and the ‘minus’ is for waiting till it affected the company personally before taking action.” CrisisAndRep concurred, saying that, “Walmart was slow to get to its decision.” Was Walmart’s leadership... View Details
- 23 Nov 1999
- Research & Ideas
What’s Your Strategy for Managing Knowledge?
mail messages with them and checked Bain's "people finder" database for more contacts. Eventually she connected with nine partners and several managers who had developed growth strategies for financial services institutions. She... View Details
- 09 Nov 2010
- First Look
First Look: November 9, 2010
These People Is Your Future CEO? Authors:Boris Groysberg, Andrew Hill, and Toby Johnson Publication:Business Review 88, no. 11 (November 2010) Abstract Americans have long believed that U.S. military officers—trained for high-stakes positions, resilience, and mental... View Details
Keywords: Sean Silverthorne
- 13 Nov 2012
- First Look
First Look: November 13
Way of Looking at the World Author:Nitin Nohria Publication:Harvard Business Review 90, no. 11 (November 2012) Abstract An abstract is unavailable at this time. Read the article: http://hbr.org/2012/11/a-whole-new-way-of-looking-at-the-world/ar/1 Mumbai's Models of... View Details
Keywords: Sean Silverthorne
- 01 Jun 2010
- Sharpening Your Skills
Sharpening Your Skills: Social Reporting
benefit the environment as well as a company's bottom line," Rangan adds. Good examples are the early childhood literacy initiative of PNC, a financial services organization based in Pittsburgh, and the 10,000 Women initiative of... View Details
Keywords: by Staff