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  • 02 Apr 2019
  • First Look

New Research and Ideas, April 2, 2019

purchase interest. Specifically, building on the psychology of disclosure and trust, we posit that cost transparency, insofar as it represents an act of sensitive disclosure, fosters trust. In turn, this heightened trust enhances... View Details
Keywords: Dina Gerdeman
  • 16 Feb 2016
  • First Look

February 16, 2016

highly aligned with the company's goals/values. On the other hand, we find that centralization is less beneficial for stores serving customers that are highly sensitive to service quality. Download working paper:... View Details
Keywords: Sean Silverthorne
  • 08 Dec 2015
  • First Look

December 8, 2015

increased service quality competition lead to customer defection, and which customers are most likely to defect? Our empirical analysis of 82,235 customers exploits the varying competitive dynamics in 644 geographically isolated markets... View Details
Keywords: Sean Silverthorne
  • Web

Program Policies - HBS Online

documentation must be in English or include a notarized English translation. Please also remove any social security numbers or other unrelated sensitive information. The following are general documentation guidelines for your reference:... View Details
  • 29 Sep 2008
  • Research & Ideas

Financial Crisis Caution Urged by Faculty Panel

Harvard Business School faculty members, looking at the U.S. financial crisis from a variety of disciplines, urged caution and prudent analysis in a recent panel discussion. The discussion titled "Turmoil on the Street: Fathoming the... View Details
Keywords: by Martha Lagace; Financial Services
  • 15 Oct 2008
  • First Look

First Look: October 15, 2008

advertising agency's decision to unbundle its services as a tradeoff between the fixed cost to the advertiser of establishing and maintaining a relationship with an advertising agency and pecuniary economies of scale available in providing media services. The results... View Details
Keywords: Martha Lagace
  • 24 Jan 2012
  • First Look

First Look: Jan. 24

We drew on theories of knowledge-intensive firms, communities of practice, and professional service firms to analyze multiple cases of new practice area creation in management consulting firms. Our qualitative analysis identified four... View Details
Keywords: Sean Silverthorne
  • 01 Mar 2017
  • News

Alumni and Faculty Books for March 2017

or shortcomings in growing their companies and new ventures. This book blends exclusive research findings, personal interviews, and experienced analysis to illustrate how each type handles the five dynamic challenges of building... View Details
  • 15 Dec 2009
  • First Look

First Look: Dec. 15, 2009

diminished focus on losses and heightened focus on gains when policies are evaluated in bundled form. Download the paper: http://www.hbs.edu/research/pdf/09-147.pdf   PublicationsAssessing the Cost and Benefits of Brokers: A Preliminary View Details
Keywords: Martha Lagace
  • 15 Jan 2013
  • First Look

First Look: January 15

Architecture of Transaction Networks: A Comparative Analysis of Hierarchy in Two Sectors Authors:Luo, Jianxi, Carliss Y. Baldwin, Daniel E. Whitney, and Christopher L. Magee Publication:Industrial and Corporate Change Abstract Many... View Details
Keywords: Sean Silverthorne
  • 07 Nov 2017
  • First Look

New Research and Ideas: November 7, 2017

(PAM) space, a cybersecurity subsegment it had essentially created to secure organizations’ IT systems and sensitive data. Over 17 years, the Israeli company had grown to a market capitalization of over $1.6 billion, with sales exceeding... View Details
Keywords: Carmen Nobel
  • 12 Jan 2010
  • First Look

First Look: Jan. 12

insurance. Employment regulations more directly tax firms making frequent labor adjustments than other labor insurance mechanisms. Venture capital and private equity investors are especially sensitive to these labor adjustment costs.... View Details
Keywords: Martha Lagace
  • 19 Feb 2019
  • First Look

New Research and Ideas, February 19, 2019

become less critical of the experience—in this study, less sensitive to possible bugs while playing an otherwise identical “revised” video game—and whether this mediates the effect of revision framing on positive evaluations. Studies 5A... View Details
Keywords: Sean Silverthorne
  • 14 Dec 2011
  • Research & Ideas

The New Measures for Improving Nonprofit Performance

education, health care, and the environment at the organizational level of analysis unless we figure out a way to measure collective performance when multiple actors are involved. But funders tend to want to reward individual... View Details
Keywords: by Julia Hanna
  • Web

Print View - Course Catalog

Management Allison Mnookin Spring 2025 Q3Q4 3.0 Building and Sustaining a Successful Enterprise Q4 Technology & Operations Management Willy Shih Spring 2025 Q4 1.5 Business Analysis and Valuation Using Financial Statements Accounting &... View Details