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  • All HBS Web  (3,809)
    • People  (6)
    • News  (702)
    • Research  (2,270)
    • Events  (15)
    • Multimedia  (29)
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  • February 2003 (Revised March 2003)
  • Case

Large Scale Change at The WSSC

By: Amy C. Edmondson and Corey B. Hajim
Describes the organizational transformation occurring at the Washington Suburban Sanitary Commission (WSSC), a public utility. Faced with the possibility of privatization after decades of providing service in the absence of competition or performance pressures, the... View Details
Keywords: Organizational Change and Adaptation; Mission and Purpose; Change Management; Restructuring; Privatization; Resignation and Termination; Utilities Industry
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Edmondson, Amy C., and Corey B. Hajim. "Large Scale Change at The WSSC." Harvard Business School Case 603-056, February 2003. (Revised March 2003.)
  • Editorial

Why ESG Funds Fail to Scale

By: Gabriel Karageorgiou and George Serafeim
You’ve seen the headlines about the growth in environmental, social, and governance funds. Many investment professionals might read these and believe that launching a new ESG investment firm or ESG offering will be an automatic success. Our analysis of the data shows... View Details
Keywords: ESG; ESG (Environmental, Social, Governance) Performance; ESG Disclosure; ESG Disclosure Metrics; ESG Ratings; ESG Reporting; Investment Management; Investment Strategy; Investments; Investment Fund; Sustainability; Sustainable Finance; Sustainable Investing; Investment; Management; Strategy; Investment Portfolio; Finance; Growth and Development; Failure
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Karageorgiou, Gabriel, and George Serafeim. "Why ESG Funds Fail to Scale." Institutional Investor (January 11, 2021).
  • September 2022
  • Teaching Note

Applied Intuition: Powering Autonomy at Scale

By: Andy Wu and Matt Higgins
Teaching Note for HBS Case No. 722-407. View Details
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Wu, Andy, and Matt Higgins. "Applied Intuition: Powering Autonomy at Scale." Harvard Business School Teaching Note 723-378, September 2022.
  • March 2012
  • Case

1366 Technologies: Scaling the Venture (Abridged)

By: Joseph B. Lassiter III, Ramana Nanda, Evan Richardson and Alison Berkley Wagonfeld
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Lassiter, Joseph B., III, Ramana Nanda, Evan Richardson, and Alison Berkley Wagonfeld. "1366 Technologies: Scaling the Venture (Abridged)." Harvard Business School Case 812-133, March 2012.
  • January 2018
  • Technical Note

The Scope of Business at the Base of the Pyramid: Middle and Lower Income Countries

By: V. Kasturi Rangan and Tricia Gregg
Using World Bank data, the note defines the Base of the Pyramid population as the 4.76 billion people living on less than $10/day. It briefly reviews the perspectives of key business articles that address this market, notably C.K. Prahalad’s work on Bottom of the... View Details
Keywords: Developing Countries and Economies; Poverty; Social Issues; Human Needs; Segmentation
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Rangan, V. Kasturi, and Tricia Gregg. "The Scope of Business at the Base of the Pyramid: Middle and Lower Income Countries." Harvard Business School Technical Note 518-032, January 2018.
  • January 2017 (Revised February 2018)
  • Case

Godiva Japan: Think Local, Scale Global

By: Rohit Deshpandé, Esel Cekin and Akiko Kanno
This case tracks Jerome Chouchan’s strategies and execution for a successful turnaround of Godiva Japan’s operations, which were experiencing a decline in sales when he became the managing director of the company in 2010. Through various initiatives and innovations,... View Details
Keywords: Branding; Internationalization; Innovation; Positioning; Customer Segmentation; Occasion-based Segmentation; Execution; Talent; Customer-focused Strategies; Product Positioning; Globalized Firms and Management; Change Management; Talent and Talent Management; Customer Focus and Relationships; Product; Segmentation; Innovation and Invention; Brands and Branding; Food and Beverage Industry; Food and Beverage Industry; Japan
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Deshpandé, Rohit, Esel Cekin, and Akiko Kanno. "Godiva Japan: Think Local, Scale Global." Harvard Business School Case 517-056, January 2017. (Revised February 2018.)
  • May 2021 (Revised August 2021)
  • Supplement

Migros Turkey: Scaling Online Operations

By: Antonio Moreno and Anibha Singh
As Migros, one of Turkey’s largest grocery chains, forays into online groceries, the company faces operational challenges related to inventory management, fulfillment and last mile delivery and strategics questions related to growing in an ecosystem with rapidly... View Details
Keywords: Business Model; Internet and the Web; Growth and Development Strategy; Operations; Management; Competitive Strategy; Food and Beverage Industry; Turkey
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Moreno, Antonio, and Anibha Singh. "Migros Turkey: Scaling Online Operations." Harvard Business School PowerPoint Supplement 621-711, May 2021. (Revised August 2021.)
  • June 2024
  • Case

Metub: Scaling Influence beyond Vietnam

By: Paul A. Gompers and Shu Lin
Founded in 2014, Metub was a leading video and talent network in Vietnam. It managed over 3,000 channels on YouTube and more than 3,000 content creators. To expand creators’ income opportunities across multiple platforms, Metub had diversified beyond its original... View Details
Keywords: Intellectual Property; Business or Company Management; Brands and Branding; Competition; Diversification; Expansion; Recruitment; Entrepreneurship; Media and Broadcasting Industry; Viet Nam; Southeast Asia
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Gompers, Paul A., and Shu Lin. "Metub: Scaling Influence beyond Vietnam." Harvard Business School Case 824-137, June 2024.
  • September 2013 (Revised June 2017)
  • Supplement

IBM and the Reinvention of High School (B): Replicating & Scaling P-TECH and Partners

By: Rosabeth Moss Kanter and Ai-Ling Jamila Malone
IBM's Corporate Citizenship office created an innovation in public education through a business-school partnership for widespread replication and diffusion. In 2012, while P-TECH (Pathways in Technology Early College High School) was still in its first year operating,... View Details
Keywords: Social Enterprise; Partnerships; Innovation; Entrepreneurship; Organizational Change and Adaptation; Leadership; Partners and Partnerships; Social Entrepreneurship; Education; Business and Community Relations; Innovation and Invention; Growth Management; Chicago; Idaho
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Kanter, Rosabeth Moss, and Ai-Ling Jamila Malone. "IBM and the Reinvention of High School (B): Replicating & Scaling P-TECH and Partners." Harvard Business School Supplement 314-050, September 2013. (Revised June 2017.)
  • 22 Feb 2022
  • Cold Call Podcast

How to Scale a Startup Marketplace for Used Furniture

Keywords: Re: Ayelet Israeli; Consumer Products
  • August 2020 (Revised March 2021)
  • Case

Migros Turkey: Scaling Online Operations (A)

By: Antonio Moreno and Gamze Yucaoglu
The case opens in November 2019 as Ozgur Tort and Mustafa Bartin, CEO and chief large-format and online retail officer of Migros Ticaret A.S. (Migros), Turkey’s oldest and one of its largest supermarket chains, are contemplating what the best fulfillment format and... View Details
Keywords: Retail; Grocery; Business Model; Emerging Markets; For-Profit Firms; Strategy; Digital Platforms; Information Technology; Technology Adoption; Value Creation; Globalization; Competition; Expansion; Logistics; Profit; Resource Allocation; Corporate Strategy; Turkey
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Moreno, Antonio, and Gamze Yucaoglu. "Migros Turkey: Scaling Online Operations (A)." Harvard Business School Case 621-026, August 2020. (Revised March 2021.)
  • February 2020
  • Case

Collage.com: Scaling a Distributed Organization (Abridged)

By: Christopher Stanton, Shikhar Ghosh, William R. Kerr, Sarah Gulick and James Palano
Keywords: Remote Work
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Stanton, Christopher, Shikhar Ghosh, William R. Kerr, Sarah Gulick, and James Palano. "Collage.com: Scaling a Distributed Organization (Abridged)." Harvard Business School Case 820-101, February 2020.
  • September 2022 (Revised March 2024)
  • Course Overview Note

Field Course: Scaling Minority Businesses

By: Jeffrey J. Bussgang, Archie Jones, Henry McGee and Terrance Rogers
Keywords: Minority-owned Businesses
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Bussgang, Jeffrey J., Archie Jones, Henry McGee, and Terrance Rogers. "Field Course: Scaling Minority Businesses." Harvard Business School Course Overview Note 823-052, September 2022. (Revised March 2024.)
  • August 2020 (Revised March 2021)
  • Supplement

Migros Turkey: Scaling Online Operations (B)

By: Antonio Moreno and Gamze Yucaoglu
The case opens in February 2020 as Ozgur Tort and Mustafa Bartin, CEO and chief large-format and online retail officer of Migros Ticaret A.S. (Migros), Turkey’s oldest and one of its largest supermarket chains, are looking over the results of the fulfillment pilot the... View Details
Keywords: Grocery; Business Model; Strategy; Digital Platforms; Information Technology; Technology Adoption; Value Creation; Globalization; Competition; Expansion; Logistics; Profit; Resource Allocation; Corporate Strategy; Retail Industry; Turkey
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Moreno, Antonio, and Gamze Yucaoglu. "Migros Turkey: Scaling Online Operations (B)." Harvard Business School Supplement 621-027, August 2020. (Revised March 2021.)
  • 13 Dec 2022
  • Interview

Why Some Start-Ups Fail to Scale

By: Jeffrey Rayport and Curt Nickisch
Managing rapid growth is a huge challenge for young businesses. Even start-ups with glowing reviews and skyrocketing sales can fail. That’s because new ventures and corporate initiatives alike have to sustain profitability at scale, according to Harvard Business School... View Details
Keywords: Business Startups; Growth Management; Outcome or Result; Transition
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"Why Some Start-Ups Fail to Scale." HBR IdeaCast (podcast), Harvard Business Review Group, December 13, 2022.
  • 01 Jul 2020
  • Working Paper Summaries

Scaling Up Behavioral Science Interventions in Online Education

Keywords: by Rene F. Kizilcec, Justin Reich, Michael Yeomans, Christoph Dann, Emma Brunskill, Glenn Lopez, Selen Turkay, Joseph J. Williams, and Dustin Tingley; Education
  • March 2018 (Revised April 2018)
  • Supplement

1366 Technologies: Scaling the Venture (B)

By: Joseph B. Lassiter III and Ramana Nanda
It was March 2018. Should proposed U.S. solar tariffs keep U.S.-based 1366 CEO Frank van Mierlo from starting up his 1st full-scale manufacturing plant overseas? View Details
Keywords: Entrepreneurship; Finance; Intellectual Property; Trade; Technology Industry; Manufacturing Industry; Energy Industry; United States; China; Korean Peninsula
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Lassiter, Joseph B., III, and Ramana Nanda. "1366 Technologies: Scaling the Venture (B)." Harvard Business School Supplement 818-116, March 2018. (Revised April 2018.)
  • December 2023 (Revised January 2025)
  • Case

Research In Motion: Launching and Scaling the World's First Smartphone Empire (A)

By: Tatiana Sandino and Samuel Grad
In 2005, Research In Motion’s (RIM) BlackBerry smartphone was a sensation. After its launch in 1999, the groundbreaking BlackBerry had captured the hearts and minds of corporate America through its secure wireless email service. The device was so addictive and... View Details
Keywords: Business Growth and Maturation; Decision Choices and Conditions; Mobile and Wireless Technology; Innovation and Management; Technological Innovation; Business or Company Management; Management Style; Product Development; Managerial Roles; Growth and Development Strategy; Technology Industry; United States; Canada
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Sandino, Tatiana, and Samuel Grad. "Research In Motion: Launching and Scaling the World's First Smartphone Empire (A)." Harvard Business School Case 124-023, December 2023. (Revised January 2025.)
  • Article

The Managerial Implications of Changing Work Force Demographics: A Scoping Study

By: Gary W. Loveman, John J. Gabarro and Jay W. Lorsch
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Loveman, Gary W., John J. Gabarro, and Jay W. Lorsch. "The Managerial Implications of Changing Work Force Demographics: A Scoping Study." Human Resource Management 30, no. 1 (Spring 1991): 7–29.
  • January 2018 (Revised February 2018)
  • Technical Note

The Scope of Business at the Base of the Pyramid: Poverty in the U.S. and Other OECD Countries

By: V. Kasturi Rangan and Tricia Gregg
Using data from U.S. Census and OECD, this note defines poverty as those populations who fall below 50% of that country’s median per capita income. It then provides a brief statistical tour of six key challenges facing such populations: Income and Jobs, Healthcare,... View Details
Keywords: Poverty; Social Issues; Problems and Challenges; Global Range
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Rangan, V. Kasturi, and Tricia Gregg. "The Scope of Business at the Base of the Pyramid: Poverty in the U.S. and Other OECD Countries." Harvard Business School Technical Note 518-037, January 2018. (Revised February 2018.)
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