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- All HBS Web
(324)
- News (126)
- Research (116)
- Events (4)
- Multimedia (17)
- Faculty Publications (78)
- Web
2024 Reunion Presentations - Alumni
does not intend to discriminate against customers based on those characteristics. Slides Can Consumers, Big Tech, and Retailers Fix Health Care? Professor Rob Huckman (PHDBE 2001) 11:45 a.m.–1:00 p.m. EDT + More Info – Less Info Amidst... View Details
- 26 Jul 2016
- News
HourlyNerd Rebrands as an Enterprise Talent Platform
HourlyNerd, the red-hot freelance business-talent consultancy launched at HBS by classmates Rob Biederman, Patrick Petitti, and Peter Maglathlin (all MBA 2014), has unveiled a new identity and name, Catalant—“a combination of catalyst,... View Details
- 02 Sep 2022
- News
Strength in Numbers
Mark Verdi, Jan Swartz, and Rob Swartz Jan and Rob Swartz and Mark Verdi (all MBA 1996) and Mark’s wife, Gina, have witnessed, firsthand, the negative effects of our nation’s disjointed approach toward the... View Details
- 15 Nov 2020
- News
Fostering Innovation in Social Enterprise Across Harvard
nonprofit, for-profit, and hybrid business plans. “The SEI aims to educate, inspire, and support leaders across all sectors to tackle society’s toughest challenges and make a difference in the world,” explains Director Rob Zeaske (MBA... View Details
- 13 Apr 2022
- News
New School
In late February 2020, the Japanese government announced it would close every school in that country to prevent the spread of COVID-19. On the other side of the world, in his Billerica, Massachusetts, office, Rob Waldron (MBA 1992) saw... View Details
- 01 Sep 2011
- News
Alumni Book Briefs
environment everyday practices. The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World by Fred Reichheld (MBA ’78) with Rob Markey (MBA ’90) (Harvard Business Review Press) Reichheld and Markey explain how... View Details
- 01 Jun 2001
- News
Fellowship Donors and Recipients Honored
Stern (MBA 1974), donor of the Stern Family Fellowship, and Rob Lawrence (MBA 2002), recipient of the Amos B. Hostetter, Jr., Fellowship Fund, spoke eloquently of the important role fellowships play at HBS. View Details
- 22 Feb 2022
- News
Brand New
Rob Sundy (MBA 2004) has an unabashed fondness for Americana. It’s an interest he traces back to an unexpected source: his time as a paratrooper in the 82nd Airborne. “It’s a historic unit,” says the West Point graduate, noting that many... View Details
- 18 Nov 2021
- News
Strength in Numbers
Mark Verdi Jan Swartz Rob Swartz Mark Verdi Jan Swartz Rob Swartz In 2018, long-time friends Mark Verdi and Jan Swartz (both MBA 1996) were part of the first cohort of MBA alumni to attend The Reflective... View Details
Keywords: April White
- 01 Dec 2015
- News
Snapping Up Voters
Illustration by Chris Gash When Rob Saliterman (MBA 2011) started selling online political ads at Google, they were almost all destined for people already seeking political content, placed either on specific networks or in response to... View Details
Keywords: Sasha Issenberg
- 13 Oct 2016
- News
Adding Muscle to the Fight Against Disease
is a devastating disease that leaves cognitive abilities intact, but robs people of their ability to move, essentially making them prisoners in their own bodies,” Blum says. “The therapeutic hypothesis with tirasemtiv relates to slowing... View Details
Keywords: Deborah Blagg
- Teaching Interest
Overview
By: Rob Markey
Managing Service Operations - MBA Elective Curriculum
World-class service organizations deeply understand the needs and behaviors of their customers, and design, manage, and improve their operating models accordingly. This course... View Details
Keywords: Customer Lifetime Value; Customer Centric Initiative; Customer Engagement; Service Management; Service Profit Chain; Service Design; Service Models; Service Excellence; Customer Focus and Relationships; Customer Satisfaction; Customer Value and Value Chain; Service Delivery; Service Operations
- 28 Jun 2021
Spark: Social Enterprise and Public Entrepreneurship @ HBS
Be a part of the spark for creating social value and social change. Join Social Enterprise Initiative Director Rob Zeaske (MBA 2002) and Professor of Management Practice and the Richard L. Menschel Faculty Fellow Mitch Weiss (MBA 2004)... View Details
- 17 Apr 2017
- News
Jeff Immelt Wants a Radical Transformation of GE
with fellow alumni, including Robert Kraft (MBA 1965), owner of the Kraft Group and the New England Patriots; classmate Stephen Pagliuca (MBA 1982), chairman of Bain Capital; and more recent graduates, such as the cofounders of the startup Catalant (formerly Hourly... View Details
- 02 May 2014
- News
Feel Unappreciated? Give Someone Else Credit
- 16 Jan 2018
- News
Celebrating the Impact of Nonprofits
Theatre Company; Deborah Perry, from the YWCA of Rhode Island; and Karen Santilli, from Crossroads RI, shared their perspectives on the program and agreed it was “the most outstanding executive experience” of their careers. According to HBSASNE board member View Details
Keywords: Margie Kelley
- 25 Jul 2022
Industry Spotlight: Social Impact
Join Social Enterprise Initiative Director Rob Zeaske (MBA 2002) and alumni focused on social enterprise to learn more about how HBS ignites and accelerates that drive for social impact. View Details
- 01 Aug 2002
- News
Service Leadership Fellows
group of faculty and administrators who worked on the program. Fellowship recipients and the organizations for which they will work included (back row) Mark Bearn, African Comprehensive HIV/AIDS Partnership (in Botswana); Rob Zeaske,... View Details
- 01 May 2013
- News
Zameer Kassam, MBA 2007
“I found my passion at HBS. When Rob Kaplan challenged our Leadership and Organizational Behavior class to articulate our passion, I surprised myself by announcing, ‘I am passionate about jewelry.’ It was a powerful moment for me—to say... View Details
- Research Summary
Overview
By: Rob Markey
Most companies' leaders declare their commitment to delivering value to customers. Many have adopted language such as "customer-centric" or "customer-obsessed." Companies that consistently earn top marks for customer loyalty in their industry deliver total shareholder... View Details